The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Hello, It was the first time I placed an order on your site. My order was delivered but it was not the right part. I reported it and was given a free return label. I returned the wrong part and was then delivered the new part, everything worked perfectly. However, the delay: I could not repair my engine which was not on site in the time I wanted because it took a month for delivery. I am not satisfied with that at all. In the future, I will find another site. Thank you, best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2018
Months to receive my parts.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2018
What we expect from online sales is responsiveness, after 4 days your technician still hadn't communicated the additional references to validate my purchases, I hastily placed my order to receive it on time for my boat's outing, after 4 days it still hadn't left your place because you were waiting for items from one of your suppliers, I only had a week, it's without comments ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
2 pieces were not compliant with my engine.
The site was reactive afterwards, however.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
The gasket kit does not fully match the expected gaskets (carburetor bowl gasket)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
Average rating, out of 3 items: 1 is not compliant.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Shipped material not conforming to my request and I have to pay the return shipping costs!
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, the shipped item perfectly matched the ordered reference. We have agreed to take back the part and refund you in full on the condition that you return it to us.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Very unpleasant commercial relationship, I did not feel listened to, the customer service was much more professional after a reference problem and return of the part at my expense.
The minimum was done, refund of the part and shipping costs
I am not sure I will order from this site again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2018
2 orders 2 times 1 month delay while the parts are marked available on the site,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2018
lamentable order tracking order placed on February 2 received on March 6 if I hadn't worried, I would never have heard anything no indication on the site for the availability of the parts and that frankly needs urgent modification positively, well informed about the type of part to order according to the type of material
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2018
Not happy
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2018
Very long delivery time. Not to mention that I received the order in two parts. Worse still, the type 33c cable I ordered is not at all a type 33c cable...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In your case, wanting to deliver to you as quickly as possible, we delivered the references ready for shipment, then the rest afterwards. We had taken care to inform you in advance of the shipment in several parts.
Regarding the item "type 33c cable", after verification, according to our technical sheets, stock referencing, our preparation and delivery notes: it would indeed be a "type 33c", we have requested a verification from the factory. Nevertheless, upon your report, we fully refunded you, leaving you the item. We trust our customers.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2018
Delivery of part of the parts with a note of apology for the missing ones. After a week of waiting, I contacted customer service to know the delivery date of the missing parts but the response received is "maybe towards the end of the month" which means a month of waiting and I'm not even sure to get my parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
So-called problems with the Mercury supplier, after 10 days of waiting,
Strangely at another distributor, I received the same part in 48 hours.... you need to review your supplier agreements or find another excuse... for the rest of the order no issues...
I will not order from you again
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items out of the 4, namely the "Complete Trim Mercury Mariner 75 to 115hp (4 stroke) ref 8M0090335" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, we refunded you. It may be that another distributor was able to deliver you this part in 48h if this reference is available in their stock. We source directly from the factory to provide you with attractive prices.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
1st order perfect, the second with a month and a half delay.......... while given in stock
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Tohatsu Water Pump Body 4 to 6hp (2 and 4 stroke) ref 16156; took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We took care to inform you regarding these unexpected delays, leaving you the possibility of a refund if necessary.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2017
Order not received, mediocre customer service. Site to avoid
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Your package was shipped 48 hours after your order on December 16, 2017.
In your case, the relay point in charge of receiving your Mercury Mariner propeller refused your package on 2 successive occasions, and this for unknown reasons. Following your report, we filed a complaint with the Post Office, which handles the transport of our packages.
We took care to refund you the totality of your order as well as the shipping costs once the complaint was submitted to the Post Office.
Indeed, our customer service was closed due to the end-of-year holidays, and we had taken care to specify this in writing during the order validation steps.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
AVERAGE SERVICE
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2017
Poor quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
The delivery was long, and I had to pay customs fees which had never been done for my other orders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Despite the problem encountered, the company showed excellent responsiveness and kept its commitments.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2017
too slow
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, it was a very specific request concerning a very precise part. Identifying the part you were looking for required the intervention of our technical service directly with the factory.
We took care to keep you informed of the progress of our research.
You are right, we preferred to 'lose' a little time in verifications, rather than sending you 'quickly' a non-compliant and unsuitable part.
For a specific part, specific procedure. For us, customer service is paramount.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2017
the cover does not match what I saw on the other zodiac open pro 550 it is too short so it does not completely wrap the boat it is therefore exposed to the weather during winter storage. Too bad I will have to find a solution to protect the back of it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2017
Very pleasant staff on the phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Hello;
for this order I give you only one star; because I received a wrong part; missing the body of the pump;;;;
I ordered the kit for 74 Euros; you delivered the kit for 54 Euros
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Indeed it was a logistical error in product referencing.
We took care to send you directly the new item.
Hoping to have done everything for your satisfaction.
And we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2017
No seriousness with the customer, 1 month to get a spark plug head.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2017
My 4-liter oil can was half empty in the box.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2017
did not receive the correct parts after 2 shipments
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
I ordered a gas pump that unfortunately was defective... Indeed, it was slightly cracked and therefore the gasoline was leaking... I returned the part and have been waiting for a refund for a few days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2017
the product meets my expectations but delivery times are long, good customer service performance
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2017
Well not very happy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
The first package received was not the right one. But the team was very responsive and quickly sent the correct part. So apart from a delay issue (the correct part arrived quite late) the service is top. I will reorder on piecesbateaux.com
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2017
Too long delays 8 days instead of 48 hours planned and missing item in the order
and especially no delivery note in the order
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Response from Pieces Bateaux
Sir,
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2017
The part available, was no longer available delivery time not respected
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
too bad preparation before shipping took a week otherwise compliant and well packaged.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it was a sensitive part, for which we requested verification from the supplier, as well as in our own premises.
We also took care to prepare all customs formalities for secure shipping to the island of Reunion.
We also have the habit of systematically informing our customers one by one when the shipping delay is slowed down.
Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2017
I waited several weeks to receive my Yamaha engine paint and on top of that I did not receive the right color, thank you
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Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. Indeed, shipping aerosol to Canada can take time due to customs and transport security checks. The color error came from an unreported referencing defect by our supplier. We have taken the necessary steps to update our references. Finally, we took care to resend you the entirety of your compliant order (with the right color) while offering you the 4 cans of paint previously sent and taking all shipping costs on our behalf. Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2016
Delivery times for Belgium were not respected!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2016
incomplete order, misunderstanding, sending of the missing part (not the right one), finally after a month of waiting complete order thank you very much
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Response from Pieces Bateaux
Mr. Rastelli,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
Please accept our apologies for the processing delay of your order, due to a packaging error. However, we have made every effort to restock this reference.
Hoping that you will not dwell on this mixed experience.
Sincerely,
The Pièces Bateaux team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2016
order placed and received 10 days after the expected delay. The least one could do was to inform the customer.
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Response from Pieces Bateaux
Mr. Lienart,
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the delivery delay of your order. Rest assured that this helps us improve the quality of our services.
Sincerely,
The Pièces Bateaux team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2016
offers products that cannot be obtained
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Response from Pieces Bateaux
Mr. Fisseux,
Thank you for taking the time to share your impressions.
Your order consisted of a cockpit cover for your boat, unfortunately our saddler does not have the template for your model. We are unable, in this case, to fulfill your request and we are sincerely sorry.
We still hope to count you among our customers.
Best regards,
The Boat Parts Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
deadlines are not respected
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