Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2017
Order preparation a bit long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2017
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2017
Site offering many items (parts, accessories...), well priced and fast delivery. Only downside, the shipping cost is too high.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2017
Perfect
Conforming product, good communication
careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2017
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2017
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2017
good and very friendly customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2017
Very good, impeccable service, careful and attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2017
well advised by phone, goods received on time in good condition and
especially notified by SMS of the arrival of my package at the relay point
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2017
Received quickly 4 or 5 days despite long weekend.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2017
Too long delays 8 days instead of 48 hours planned and missing item in the order
and especially no delivery note in the order
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Response from Pieces Bateaux
Sir,
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2017
Well-designed site. Extra delivery speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2017
Very good, nothing to say it's serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2017
Good, lack of precision on order tracking.
And it's a shame that we can't print an invoice.
But very responsive, to the email response. (5/5)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2017
Fast and efficient!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2017
The part available, was no longer available delivery time not respected
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2017
Perfect, the parts arrive within 48 hours and at a moderate price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2017
It wasn't me who ordered and repaired, I can't respond.
Excuse me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2017
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2017
Practical and inexpensive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2017
Perfect thank you very much see you soon regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2017
Nothing to say serious delivery on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2017
You are easy to reach and nice
very responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2017
Respectful of the customer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2017
Nothing to say! Excellent all around
See you soon.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2017
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2017
I find it very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2017
Impeccable fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2017
You are great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2017
Perfect original product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2017
fast and compliant shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2017
Very clear and functional website. Easy to use.
Delivery without problems.
I recommend. ....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2017
VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2017
FAST DELIVERY!!! reasonable price mercury parts. to recommend!!! satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2017
Great, fast shipping, material conforms to descriptions and is of good quality.
Serious and efficient team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2017
High shipping costs. I have already given my opinion on this subject.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2017
very good effective no errors I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2017
serious, very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2017
Very satisfied
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