Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2022
Well-structured and well-stocked site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2022
Very good communication
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2022
Nothing to say....I take away one star because I would have liked to be delivered yesterday...no! More seriously, thank you to them for their responsiveness...perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2022
Defective part, still waiting for a response to my message regarding the return process.
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Response from Pieces Bateaux
Hello,
An action with the supplier is in progress for the replacement of your part.
Our sales service will keep you informed.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2022
Compliant with my needs despite a slightly long delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Fast and efficient. Complete choice on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Item conforms to the description, fast delivery, no issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2022
Delivery by post leaves much to be desired, I was stuck at home for a delivery signature that was never done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Very good merchant and conscientious in their work, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2022
Fast and efficient, the photo of the part included the flaps that were not there
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
Product as described, and reasonable delay. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Always very professional and friendly when you call them. Delivery time a bit longer this time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2022
Good product as described.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2022
Our boat foot arrived a bit late, but for each of my emails, I received a response. Very friendly sales service, which explained the reasons for its justified and understandable delay. I recommend the site and the quality supplies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2022
The order has finally arrived safely but with a significant delay due to supply issues. After informing the service about the urgency of the situation, I first received one package and then the second, which has just been shipped. Responsive service but I would have liked a bit more clarity from the start regarding the delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2022
Hello,
I put four stars but that doesn't mean much since my package took more than 10 days to arrive
What is unfortunate is that you know we live in a department of the DOM-TOM
and normally you shouldn't charge us the VAT of 20.6 for the simple and good reason that customs charge us again once it arrives plus the sea tax.
In the end, your item cost 75 €. They are still asking me for 26 € in tax not counting the transport.
It's abuse for which you are partly responsible because each time you make us pay the VAT that shouldn't be since here it is 8.5 and 5.5 and exempt on many products. To recover it is a real obstacle course, by the way, it is better to engage in Ukraine, it's easier.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Not very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2022
Fast delivery, always on top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2022
Nothing to say.
Good site.
Quite fast./
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
I easily found the part I was looking for, however I was disappointed by the delivery time, almost two weeks if my memory serves me right. We are used to faster these days. That said, I will return to this site if I need something.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Part arrived quickly
In good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2022
Product conforms to the description, delivery time respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
Very good orientation and responsiveness to my request, optimum delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
Quite fast, compliant package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
Very good follow-up for the order and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
Very good. Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2022
Package conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
After a few issues, everything is back in order and I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
I found a part from a renowned manufacturer without difficulty. The delivery was fast. Before the purchase, I checked the site thanks to the France verif application whose trust rating is excellent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
Products conform to the order. Delivery was quite delayed compared to what was announced on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
Some items from previous orders are erased from the history under the excuse of no longer being available. If you search on the site, the part in question is indeed available. Go figure...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2022
I ordered on June 1st and today is June 14th: I find the delays too long considering we are neighboring countries!
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Response from Pieces Bateaux
Hello,
We are sorry for the delay in delivering your order.
The delays between countries are sometimes random and we are affected by it.
We hope your order will bring you satisfaction.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Maybe a bit more details on the dimensions and technical specifications of the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
easy navigation on the site, product conforms, delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2022
Parts shipped on time and effective tracking. However, the carrier GLS did not deliver to the parcel relay and I had to go pick up the parts at the depot
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2022
Part sent to the wrong address for the second time despite a first complaint...
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Response from Pieces Bateaux
Hello,
We fully understand that you are not satisfied but we are not responsible for this unfortunate situation.
We have filed a complaint with Colissimo because we do not understand what happened. Your orders had indeed been shipped to the correct address. We will get back to you as soon as we have an explanation.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Very well received thank you
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