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Rating: 4 out of 5
a bit long for shipping (a week) but well packaged and received the right part I ordered. ultimately a reliable site.
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Impossible to reach you by phone
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Rating: 4 out of 5
quick and good reception
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Rating: 4 out of 5
Simple to use site, no more difficulty finding the invoice edition.
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Rating: 4 out of 5
DPD a bit expensive: 6 euros for a part costing 12 euros and weighing a few grams...
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Rating: 4 out of 5
Hello I have already placed orders and very satisfied very professional regards
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Rating: 1 out of 5
Hello delay too long for gas refill
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Response from Pieces Bateaux
Hello,
You did not order a gas refill from us.
Your order concerns a water pump body tube.
It was shipped 5 days after your order, as we had to order the part from our supplier, in accordance with what we displayed on our site.
Best regards,
The Boat Parts Team.
You did not order a gas refill from us.
Your order concerns a water pump body tube.
It was shipped 5 days after your order, as we had to order the part from our supplier, in accordance with what we displayed on our site.
Best regards,
The Boat Parts Team.
A
Rating: 4 out of 5
Technical request quick response order made received 3 days later
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Rating: 4 out of 5
Perfect shipping speed
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Rating: 4 out of 5
Hello
The choice of parts is good, the delivery time is still a bit long! And delivery in two parts is not great especially spaced out by 1 day! Twice the sending relays!
Otherwise good hence the score of 4
Regards
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The choice of parts is good, the delivery time is still a bit long! And delivery in two parts is not great especially spaced out by 1 day! Twice the sending relays!
Otherwise good hence the score of 4
Regards
A
Rating: 4 out of 5
Part compliant and fast delivery times.
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Rating: 1 out of 5
Very bad transport service, definitely not recommended to your acquaintances
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Response from Pieces Bateaux
Hello,
We inform you that we have filed a complaint with DPD and will get back to you when we have a response regarding the delivery delay.
Best regards,
The Pièces Bateaux team.
We inform you that we have filed a complaint with DPD and will get back to you when we have a response regarding the delivery delay.
Best regards,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Very good, compliant, fast delivery and well packaged.
Good communication.
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Good communication.
A
Rating: 4 out of 5
Part conforming to my wish, correct delivery time
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Rating: 4 out of 5
Hello, the delay is very good. Except that I did not receive the right part
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Rating: 4 out of 5
Very good for boat parts service, but some issues with delivery
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Rating: 4 out of 5
VERY GOOD
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Rating: 1 out of 5
Very disappointed with our table, the compass rose in decor disappears with a sponge wipe, when I bought it this logo pleased me which motivated my order. So I find myself after 1 day with a white plate
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Response from Pieces Bateaux
Hello,
Following our exchanges, we have informed our supplier of your problem and we will get back to you as soon as possible.
Best regards,
The Boat Parts Team.
Following our exchanges, we have informed our supplier of your problem and we will get back to you as soon as possible.
Best regards,
The Boat Parts Team.
A
Rating: 4 out of 5
The delay is good, the only small annoying detail is that I did not receive confirmation that my package was available at the pickup point for quicker retrieval.
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Rating: 4 out of 5
very well received the right parts cheap
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Rating: 4 out of 5
Order received as expected, information on delivery times would be welcome but otherwise nothing to complain about, the parts catalog is complete even for HB engines of another age. I will keep the address!
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Rating: 4 out of 5
difficult to find parts for old engines without all the engine references
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Rating: 4 out of 5
Item as described and delivery times correct. I recommend!
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Rating: 4 out of 5
Delivery as per order, correct prices, but delivery time too long (11 days)
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Rating: 4 out of 5
Thank you
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Rating: 4 out of 5
Product conforms to the order
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Rating: 4 out of 5
I was well informed about the part I wanted to order very professional
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Rating: 1 out of 5
2 messages sent and no response from them, delivery date not respected without any sign (too bad because satisfied with my first purchase)
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Response from Pieces Bateaux
Sir,
We do not understand your message.
You placed an order on 20/5.
Your order was shipped on 21/5.
Difficult to be more responsive. The deadline is perfectly respected.
You picked up your order on 26/5 at the relay point you chose.
Best regards,
The Pièces Bateaux team.
We do not understand your message.
You placed an order on 20/5.
Your order was shipped on 21/5.
Difficult to be more responsive. The deadline is perfectly respected.
You picked up your order on 26/5 at the relay point you chose.
Best regards,
The Pièces Bateaux team.
A
Rating: 4 out of 5
good transaction
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Rating: 4 out of 5
Serious and received part conforming to the announcement
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Rating: 4 out of 5
I have received this part which met my expectations, thank you
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Rating: 4 out of 5
I recommend this site. Always satisfied with my orders with good follow-up. Thank you.
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Rating: 4 out of 5
Too bad for this late delivery. 3 weeks?
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Rating: 4 out of 5
A bit long to receive my order, but it’s true that there was the Pentecost holiday. Best regards.
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Rating: 4 out of 5
Lack of more precise information about the product. Delivery with 2 days delay. Open package, damaged cardboard. Fortunately, no damage to the part which is fragile. I recommend this site, but more details on the items would be perfect. Best regards.
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Rating: 4 out of 5
it is sometimes complicated to find the right part in the search engine if you do not type its name specifically in full. Otherwise, it's a very good site
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Rating: 1 out of 5
Order placed at the beginning of April for a product indicated in stock. At the end of May I still have not received the pump. After several requests for information where I am told 15 days of additional delay each time, I am still waiting. No commercial gesture or proposal for an equivalent product, just a refund proposal. I remind you that it has been 8 weeks of waiting so I am not satisfied, nor with the responses provided.
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied.
Your order was shipped on 21/5 and you received it on 25/5.
Throughout the processing of your order, you were informed of the status and tracking we provide.
We offered you a refund because it is our standard procedure as soon as a product is not available.
Please note that all manufacturers and suppliers in the nautical sector are currently impacted by significant delivery delays, related to the Covid crisis and a very high demand during the second quarter of 2021.
Best regards,
The Pièces Bateaux team.
We regret that you were not satisfied.
Your order was shipped on 21/5 and you received it on 25/5.
Throughout the processing of your order, you were informed of the status and tracking we provide.
We offered you a refund because it is our standard procedure as soon as a product is not available.
Please note that all manufacturers and suppliers in the nautical sector are currently impacted by significant delivery delays, related to the Covid crisis and a very high demand during the second quarter of 2021.
Best regards,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Compliant and fast, except for the DPD carrier who never delivers on Saturday or Monday in the St Tropez golf area despite their commitments, so received on Tuesday 25 instead of Saturday 22.
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Rating: 4 out of 5
Fast delivery and original parts
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Rating: 4 out of 5
Nothing to report!!!
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