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Rating: 4 out of 5
My order was placed on May 7. I find the preparation and delivery time a bit long.
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1 and 4 stars
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Rating: 1 out of 5
Total lack of respect for the customer. Only one accessible message: 'order in preparation'................
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Response from Pieces Bateaux
Hello, We do not understand your message. Your order was shipped on May 11 and you received an email informing you that it was shipped with the tracking number and the carrier's link for tracking. The status of your order is also accessible from your customer account. After verification, we see that your package has not yet been delivered to this day. We will file a complaint with the carrier as this excessively long delay is not normal. Despite the holiday, your package should have been delivered to you. We will get back to you quickly as soon as we have information on the status of your package. Best regards.
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Rating: 4 out of 5
Apart from the carrier, delivery date postponed several times
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Rating: 4 out of 5
Original manufacturer part, so no worries
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Rating: 4 out of 5
Good site, fast delivery, excellent technical information from the workshop
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Rating: 4 out of 5
No problem. Delivery a bit long.
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
not bad ;-)
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Rating: 4 out of 5
Satisfied recommends
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Rating: 4 out of 5
Very good and fast site
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Rating: 4 out of 5
part compliant with my order. Delivery delay related to a supplier apparently.
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Rating: 4 out of 5
package well packaged, very fast customer service response, very satisfied with the site.
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Rating: 1 out of 5
A part was missing in the package. Lost day of leave because repair 80 km away impossible.
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Response from Pieces Bateaux
Sir, We shipped your order on 26/4 and you received it on 29/4. You informed us that a part was missing on 29/4 and we shipped it to you the same day. You received the missing part on 30/4. Human error. It is difficult to be more responsive. Best regards, The Boat Parts team.
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Rating: 4 out of 5
Product as described, fast delivery. The only small problem was that my email to the technical service regarding part references went unanswered afterwards.
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Rating: 4 out of 5
Part received well, nothing to say about the site piecesbateaux.com. The only problem was with the Colissimo delivery, but that's independent of the site.
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A
Rating: 4 out of 5
Impeccable and fast service.
Just a bit more communication regarding the order tracking would be even better.
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Just a bit more communication regarding the order tracking would be even better.
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Rating: 4 out of 5
product conforms to our expectations, fast delivery
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Rating: 4 out of 5
Everything went well except after receiving the order confirmation I got an email asking me to finalize my order?!
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Rating: 4 out of 5
Delivery time longer than announced but without any seriousness
Very light packaging
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Very light packaging
A
Rating: 4 out of 5
More won't be of much use
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Rating: 4 out of 5
Found the right part that's the main thing
With the help of the store
Email and phone
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With the help of the store
Email and phone
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Rating: 4 out of 5
Fast delivery, the price is a bit higher than other sites but I always find my parts with you.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very satisfied, I recommend.
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Rating: 4 out of 5
at least, we can have a real technician directly on the phone. increasingly rare
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Rating: 4 out of 5
Very competent and very pleasant information service. Thank you
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Rating: 4 out of 5
Satisfied with the delivery service.
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Rating: 4 out of 5
Products matching expectations and delivered quickly
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Rating: 4 out of 5
Nothing to say for Pieces Bateaux, well-prepared and well-packaged order, missing item replaced by another equivalent item after request for agreement.
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A
Rating: 4 out of 5
Delivery time too long
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Rating: 4 out of 5
Very satisfied
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
Incomplete order but correction made very quickly. Very good I recommend
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Rating: 4 out of 5
Perfect it works well.
But package preparation and delivery too long....
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But package preparation and delivery too long....
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Rating: 4 out of 5
I find that the delivery is quite fast. However, can we return an item that has been ordered?
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Rating: 4 out of 5
Order conform but delivery a bit long.. thank you
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Rating: 4 out of 5
Good advice and after order delivery within 4 days thank you
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good.. faster delivery than expected.
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Rating: 4 out of 5
Very fast, only annoying detail, the assembly sheet is in English.
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