The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Hello,
We are sincerely sorry for the problem you encountered.
Transport issues can happen. Did you take photos of the package in the condition you received it so that we can inform the carrier?
If the package seemed too damaged to you, it should have been refused.
We will contact you quickly to find out the missing parts and replace them for you.
Thank you for your understanding.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Order OK, well packaged and compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2019
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2019
Like a very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2019
As of 21/05/2019, it has been a month since my engine has been opened and I am waiting for a very basic part (water pump), I have been sent the wrong model twice and I am accused of not having provided the engine numbers, which has been done several times. Anyway, Anaïs is responsive by email but in the end for not much and I advise you not to call the technical service, they just give you the runaround and ask you to send an email that the technician will not read.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
We are sincerely sorry for the difficulties you have encountered with our services.
We are now implementing actions to find the part you need.
We will analyze what has clearly not worked, so that your unfortunate experience does not happen again.
We hope that you will renew your trust in our company, as we work every day to satisfy our customers.
We again apologize for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
parts and boats seem professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
good site, delivery as promised, deadline respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2019
Very good to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
You can really find all the parts you need at the best price. Despite a problem with the condition of my package at delivery, I recommend this site..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
The site is well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
serious and reliable site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2019
The product matches the order, well-made site. The only downside, the delay announced on the site being normally quick was 11 days. It is true that there was a public holiday. It is better to directly announce 10 days of delay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
good site well stocked,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2019
Well received the ordered products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2019
Error in the order, 8 mm pipe delivered instead of 6 mm. It can happen, no problem. But not making the exchange right away, waiting several days before being able to receive the correct product.... too bad.
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Response from Pieces Bateaux
Sir, Thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In your case, it was a packaging error at the factory during manufacturing with incorrect labeling at the factory. The error was not detectable unless opening the packaging of the item and measuring the diameter difference of 2mm. After internal checks, we immediately notified the defect to the factory. We proceeded to send the pipe of the correct diameter (8mm) in our best delays which took a total of a few additional days compared to your initial order. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. Best regards, The team at Boat Parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2019
Good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Fast delivery, goods well packaged and correct prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2019
Choice, availability of parts, competitive prices, good communication with technical and sales service. I would have given 5* if customer service had informed me that the oil filter key I ordered was not compatible with the oil filter of my order! Other than that, I recommend piecesbateaux.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2019
not very clear on the availability of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
Some technical reviews or tutorials would be a plus for your site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2019
who needs to order no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2019
Good, complicated to reach
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2019
large selection of parts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2019
a serious site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2019
Very poor anodes very expensive and the fitting does not match reality even pdf for 90 hp mercury engine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2019
varied site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2019
Very good and fast.... however high shipping costs...!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2019
Very responsive seller. Fair price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2019
Useful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2019
I give my 10% discount code that I receive with every order and I have no discount on my invoice, and for quite a few orders now...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2019
order received very well quite quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2019
Except for the packaging not very serious The spark plugs were loose in the box
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2019
Fast delivery .... packaging ok ... good advice and friendly ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2019
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