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Rating: 4 out of 5
Good communication and reaction with long delay article while announced in stock.
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1 and 4 stars
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Rating: 4 out of 5
The products are good but the delivery took longer than expected
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Rating: 4 out of 5
The products are shipped and at a reasonable price. Delays a bit long.
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Rating: 1 out of 5
No seriousness with the customer, 1 month to get a spark plug head.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Serious site, parts conforming to the order, fast delivery.
A small downside, impossible to reach the technical service.
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A small downside, impossible to reach the technical service.
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Rating: 4 out of 5
despite some issues with order preparation, it's good.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Despite a piece error in my order,
piecesbateaux.com did everything to send me the correct part.
I therefore received the part in time for the boat outing of the weekend!
Easily reachable by phone, available, pleasant and very professional.
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piecesbateaux.com did everything to send me the correct part.
I therefore received the part in time for the boat outing of the weekend!
Easily reachable by phone, available, pleasant and very professional.
A
Rating: 1 out of 5
did not receive the correct parts after 2 shipments
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Rating: 4 out of 5
Good site but incomplete
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Rating: 4 out of 5
Nothing to report, fast and efficient.
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Rating: 4 out of 5
I am satisfied with the order and the service provided by a team of professionals
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Rating: 4 out of 5
good
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Rating: 4 out of 5
the product meets my expectations but delivery times are long
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Rating: 4 out of 5
Very good promotions throughout the year, you always find what you're looking for. However, be careful, not all parts are necessarily original (anodes for example) and some packaging has 'seen better days'... Forgetting the maintenance kit during shipping, returned in less than 24 hours after complaint and phone contact.
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Rating: 4 out of 5
Fast delivery, responsive in case of issues, good communication
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Rating: 4 out of 5
parts on the internet in stock but out of stock. waiting 3 to 4 weeks. parts delivered to my home should have been delivered to the camping Le Col Vert Landes. eces
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Rating: 4 out of 5
Website not very user-friendly but good choice of parts.
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Rating: 4 out of 5
Everything received well and on time (delivery to Guyana), an invoice per package, no customs problems. Just the packages a bit light and therefore damaged by the carrier. Good responsiveness from the sales service.
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Rating: 4 out of 5
PRACTICAL
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Rating: 4 out of 5
A LITTLE LONG DELAY. BUT NO PROBLEM. GOOD
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Rating: 4 out of 5
After an error on the shipped propeller, a new propeller conforming to the order was sent. Satisfaction upon receipt. Serious site.
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Rating: 4 out of 5
Serious site
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Rating: 4 out of 5
Fast serious
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Rating: 4 out of 5
Complete site and good search engine
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Rating: 4 out of 5
good site to recommend very good order tracking with a phone call if ordered parts are not available and quality information.
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Rating: 4 out of 5
good and very friendly customer service
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Rating: 1 out of 5
Too long delays 8 days instead of 48 hours planned and missing item in the order
and especially no delivery note in the order
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and especially no delivery note in the order
Response from Pieces Bateaux
Sir,
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Well-designed site. Extra delivery speed
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Rating: 4 out of 5
Good, lack of precision on order tracking.
And it's a shame that we can't print an invoice.
But very responsive, to the email response. (5/5)
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And it's a shame that we can't print an invoice.
But very responsive, to the email response. (5/5)
A
Rating: 1 out of 5
The part available, was no longer available delivery time not respected
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.
A
Rating: 4 out of 5
You are easy to reach and nice
very responsive
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very responsive
A
Rating: 4 out of 5
Respectful of the customer
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
very good effective no errors I recommend this site
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Rating: 4 out of 5
Good but late shipping
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Rating: 4 out of 5
I don't know you well enough to give a reliable opinion
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Rating: 4 out of 5
I have already recommended it to colleagues
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