The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
7 euros for delivery to receive a 2g coin supposedly in 48 hours max and which took a week! Ridiculous ...
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Response from Pieces Bateaux
Hello,
Your order was shipped on the same day, April 28.
Then there was the weekend of May 1.
Your order was delivered on May 6.
We apologize for the delay in delivery.
Best regards.
J
Jean P.
Rating: 1 out of 5
following a purchase from 30/07/2025
never received
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philippe B.
Rating: 1 out of 5
following a purchase from 24/07/2025
Very poor delivery: the 2 pots of glue arrived open! Glue everywhere in the package and at least half of the products lost
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Response from Pieces Bateaux
Hello, We regret the receipt of your order. Our sales service has contacted you regarding this issue. We remain at your service. Best regards. The piecesbateaux.com team
A
Andrea C.
Rating: 1 out of 5
following a purchase from 29/07/2025
The pieces are in late today are not here
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Response from Pieces Bateaux
Hello, Your order of 29/7 was shipped on 1/8. You were informed of the delivery by the carrier on 6/8. The delivery time of 5 to 6 days is a normal timeframe between France and Italy. We remain at your service for any requests. Hello, Your order placed on 29/7 was shipped on 1/8. You were notified of the delivery by the carrier on 6/8. The delivery time of 5 to 6 days is normal between France and Italy. We remain at your service for any further requests.
Y
YANN D.
Rating: 1 out of 5
following a purchase from 09/07/2025
Order placed 15 days ago still not received
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Response from Pieces Bateaux
Hello, Your order from 9/07 was shipped on 15/07, in accordance with the availability time of the part indicated on our site. We have contacted the carrier and your order will be delivered to the relay point you chose on 22/07. We regret this particularly long shipping time independent of our doing. We remain at your service. Best regards, The PiecesBateaux.com team
G
Gérard L.
Rating: 1 out of 5
following a purchase from 24/06/2025
I do not recommend this site. Delivery out of time. Part not in stock, not mentioned. Delivery time + 8 days.
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Response from Pieces Bateaux
Your comment is inaccurate, the supply time is clearly indicated on the product sheet of the reference you ordered. At no time was it specified that the part was in stock. We sent you emails informing you of the delay.
G
Ghyslain A.
Rating: 1 out of 5
following a purchase from 16/06/2025
To date, the order has not been delivered, it was supposed to be delivered on Thursday, June 19, we are on the 22nd with no update from Colissimo, customer service is silent for now, what can I say?
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Jose Z.
Rating: 1 out of 5
following a purchase from 10/06/2025
Slow, poorly informed, poorly managed
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Philippe M.
Rating: 1 out of 5
following a purchase from 22/05/2025
I placed two orders and the customer service, very helpful, contacted by phone, sent them together and refunded me one of the two shipping fees. Unfortunately, upon arrival there was only one of the two parts in the package.
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Response from Pieces Bateaux
Hello,
Following our discussions, you received your damaged package. We will send you a replacement part.
Best regards.
P
Pascal D.
Rating: 1 out of 5
following a purchase from 15/05/2025
My package has not yet been delivered
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Francisco M.
Rating: 1 out of 5
following a purchase from 26/04/2025
I'm not happy because I'm paying too much and it didn't come quickly.
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Response from Pieces Bateaux
Hello,
We sincerely regret to learn that your experience with our service did not meet your expectations. Your order from Saturday, April 26 was shipped on Monday, April 28. We do not work on Saturdays and Sundays. The public holiday on May 1 did not facilitate a quick delivery time between France and Spain.
We remain at your service.
J
Jonathan L.
Rating: 1 out of 5
following a purchase from 17/12/2024
Not the right part and missing
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Response from Pieces Bateaux
Hello, Thank you for giving us more information. What is the problem you are encountering? We delivered the maintenance kit that you ordered for Yanmar 4JH2, 4JH3, 4JH4 engines. Remaining at your service. Best regards.
M
Mehdi C.
Rating: 1 out of 5
following a purchase from 26/09/2024
Too long damaged parts
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Response from Pieces Bateaux
Hello,
Your order was shipped on 1/10. Due to a problem with the carrier, it was returned to us on 3/10 and we immediately reshipped it to you.
You received the part on 5/10.
We do not understand why this part is damaged, please send us photos so we can take your complaint into account.
Best regards.
M
Mohamed R.
Rating: 1 out of 5
following a purchase from 30/09/2024
I still haven't received my order
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Response from Pieces Bateaux
Hello,
Your order was shipped on 1/10. We are opening a claim with Colissimo.
We will keep you informed as soon as we have a response.
Best regards.
S
Sébastien D.
Rating: 1 out of 5
following a purchase from 04/07/2024
ordered item does not match the one received
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Roman B.
Rating: 1 out of 5
following a purchase from 10/05/2024
Order took a long time to arrive and once the parts were received the most important part was broken... I hope to at least have a good responsiveness from piecesbateaux.com
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2024
Hello. I received my order after at least 15 days. The box was opened. A part is missing from the box. And..
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2024
very very very long order to arrive, very disappointed
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with your order.
Your order from Saturday, April 6 was processed on Monday, April 8.
However, the seal you ordered required a supply delay.
Your order was shipped as soon as all references were received.
We remain at your service.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2024
Too long to deliver more than 1 month
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with your order.
Your order from Saturday, March 23 was processed on Monday, March 25.
The water pump kit ordered was not available at the time of your order.
We kept you informed of the manufacturer's delay.
Your order was shipped as soon as we received the kit, namely on April 17.
It is still positive to have been able to provide you with a complete water pump kit for an engine from 1984, as most parts have been removed from manufacturers' programs.
We remain at your service.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2024
I was supposed to be delivered on Friday the 19th following an email and I was delivered on Saturday the 20th in the morning without a word to warn me, a day wasted waiting for nothing, very unhappy
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied.
We never communicate a delivery date, only the shipping date, as we do not control the delivery times and the uncertainties of transport.
Your order was shipped on April 17.
90% of orders are delivered within 48 hours, but it happens that carriers experience disruptions.
We remain at your service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2024
I waited for the delivery of the part for a morning. I would like to know who is responsible? Three hours wasted is unacceptable
Best regards
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Response from Pieces Bateaux
Hello;
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2024
I ordered a seal on February 9
As I had to leave for abroad and the package had not yet shipped by the 15th, I asked why... the package miraculously shipped the next day... but too late to retrieve it.. and with a signature which means I don't know if it's in the mailbox or went back to the sender... I am furious!!!
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your order.
But we would like to clarify the following. The seal you ordered had a supply delay of 10 days as specified on the product sheet.
You placed the order on February 9. We ordered the seal from the manufacturer on the same day.
We received the seal on February 16 and shipped it the same day.
Even if this delay did not meet your needs, it is in accordance with the indications on our site.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2023
I don't know what to say!!!
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Response from Pieces Bateaux
We remain at your service to find solutions.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2023
I ordered a part on August 22, 2023.
At the time of my order, the delivery time was displayed as 15 days.
The payment was immediate.
And my part just arrived (on October 17, 2023).
Then I was explained that they have no stock on site and depend on the manufacturer and its availability.
But in this case, do not state delivered within 15 days....
I could not enjoy my boat at the end of the season because of this part on hold and this stockless sales policy.
I will never order from this site again.
And I regret having done so.
In short, AVOID ...
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Response from Pieces Bateaux
Hello,
We understand that you were not satisfied with the delay but are surprised by the content of your review. We have communicated several times with you regarding the delay of your order.
Indeed, the usual delay has been greatly exceeded by the manufacturer, but we are subject to the monopoly position of the manufacturers regarding original parts.
Isn't the main thing that we managed to obtain the part before it was discontinued? Because you know very well that parts for your engine are becoming increasingly difficult to source, knowing that Johnson-Evinrude has stopped the production of engines.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2023
Preparation time too long and shipping costs really excessive.
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Response from Pieces Bateaux
Hello,
Your order of 22/8 was shipped on 24/8.
It was specified on our site a supply delay of 3 days from the order reference (not in stock). The processing time of your order is compliant.
Regarding shipping costs, these are clearly displayed on our site. It should be noted that shipping costs are becoming more and more expensive, and we are not more expensive than another merchant.
We remain at your service.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2023
Totally unsatisfactory delivery system.
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Response from Pieces Bateaux
Hello, your order from 1/8 afternoon was shipped on 2/8. We did everything necessary to ship your order as quickly as possible. Here is the information we have: On 4/8 the carrier was unable to deliver to the chosen pickup point. On 7/8 the pickup point refused the package. On 10/8 the package was redelivered to a pickup point. You picked up the package on 11/8. It seems there was a problem with the pickup point. We will ask the carrier for more information. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
I was given a link for the ordered part results, I am missing some parts knowing that it was well notified kit on the site, I hope they will do what is necessary because at that price it is shameful to see that.
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Response from Pieces Bateaux
Please clarify the problem. You ordered a parts kit that is delivered in a sealed package by the manufacturer. Upon opening, you notice that some parts are missing. We informed you that we will file a complaint with the manufacturer. It can happen that products are non-compliant. Thank you for moderating your remarks.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2023
The part sent does not correspond
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Response from Pieces Bateaux
Hello,
Can you explain the problem to us?
You ordered the thermostat 14586.
If you have indeed received the thermostat 14586, it is not a delivery issue but a reference choice issue.
In this case, please provide us with all the information about your engine (brand, power, and serial number). We will then provide you with the reference of the thermostat corresponding to your engine.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2023
delivery not compliant with the order and impossible to reach them
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2023
My order has already taken a lot of time to be processed, and out of 3 pieces I only received one. And the one received is not complete. I got the fitting but not the collar that was in the item description
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Response from Pieces Bateaux
Hello,
Your order from 11/6 was partially shipped on 16/6 with your agreement.
We informed you that 2 references were unavailable because Mercury is currently unable to deliver them. We asked if you wanted to keep them as a backorder or if you wanted to be refunded.
Regarding the Sierra fitting you received, it is not delivered with the collar. You are confusing it with the Mercury fitting which is unavailable.
Best regards.
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2023
Delivery took more than ten days and was constantly postponed
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Response from Pieces Bateaux
Hello,
Your order from 9/5 was shipped on 10/5.
We are sorry that your delivery was delayed by the carrier.
We have requested an explanation from the carrier and will keep you informed of the response.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
Hello, very disappointed to receive only one imitation Volvo part. On your site at the order, your exhaust elbow had the original Volvo number engraved 833583. When I received the ordered part, the number does not appear. Why? The ordered part is not the same as that on the site???
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Response from Pieces Bateaux
Hello, We are sorry that you misinterpreted the product sheet description. The part you ordered is clearly indicated as a distributor brand on our site. It is not specified at all that it was an original part, from Volvo brand. We confirm that it is 100% compatible with reference 833583. This part has been sold to many customers who were completely satisfied with this product. Remaining at your service, Best regards, The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2023
AWFUL 10 days after placing my order still in preparation, 10 DAYS!!!!! You really must not be in a hurry. Goodbye boat parts, forever!!!
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Response from Pieces Bateaux
Hello,
Your order was shipped on 28/2. The parts you ordered had a supply delay as was specified on the site.
We regret that you were not satisfied with your experience.
We remain at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2023
No response from customer service
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Response from Pieces Bateaux
Hello,
You placed an order on 05/02.
Your order was shipped on 07/02 and delivered to a pickup point on 09/02.
You contacted us because the maintenance kit was delivered with Sierra Premium oil instead of Quicksilver. Please note that Quicksilver is currently out of stock on this oil until April.
Sierra oil is of 100% quality equivalent to Quicksilver, which is why we automatically make the replacement.
We offered to make an exchange (last email on 14/02) and we did not receive a response from you.
We remain at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2022
Paid 18 euros for a part that was supposed to arrive in 48 hours and took 4 weeks to arrive... what a disappointment and no one, neither email nor letter to warn that there would be a delay before paying BUT once paid...... 4 WEEKS while everything was disassembled for a 8 euro part including tax
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with the processing time of your order, but it was processed normally.
We have displayed on our site since December 12 that no orders would be processed after December 16 and that our services would resume from January 3.
You placed your order on December 18. This information was also sent to you with the automatic confirmation of your order. We therefore processed your order on January 3 as planned. It was indicated on our site that the supply time for the part was 5 days.
Your order was shipped on January 10.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2022
3 months to receive the package
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Response from Pieces Bateaux
Hello,
You ordered a Mercury manual that was not available. We regularly kept you informed of the availability delay and you wished to maintain your order despite several successive delays.
We sent you the digital version of this manual so that you could have all the information you needed. We regret that you were not satisfied.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/10/2022
My package was returned after the delivery person declared that I refused it!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2022
3 months for an order
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Response from Pieces Bateaux
Hello,
We do not understand your rating.
We informed you as soon as you placed your order that the delivery time for the ordered part would be long. We kept you regularly updated with information received from the manufacturer. We offered you the cancellation and refund of your order, but you wished to maintain your order. This part was not available anywhere and therefore required patience. We understand that the wait was long, but there was no other solution and we are not responsible for it. The products from this supplier are in high demand worldwide.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2022
Bad, I am still waiting for my parts
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Response from Pieces Bateaux
Hello,
Your order was shipped on 9/9.
DPD informs us that the package was delivered on 14/9 to the relay point you chose.
It is therefore available.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2022
No right to express dissatisfaction, it's refused, so I remain abstinent.
Easy to refuse and not acknowledge these faults.
Thank you for stopping the emails.
Best regards
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