Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2022
Hello, received in good condition. Very short delay. Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2022
waiting a bit too long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Compliant, fast, serious, professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Navigation on the site, nothing to complain about. I am always very well received by your after-sales service. Everything I order gives me satisfaction
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2022
Package arrived without notifying me by email
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2022
order ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
Super pro
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
Super and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
Very professional, I made 2 orders and they combined them into one while refunding the unnecessary shipping costs, what else to say... thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2022
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2022
Everything is okay except the manual in English?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
Very responsive, order placed on the 10th, package received on the 13th....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2022
All okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2022
quick ok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2022
the carburetor kit price is way too high!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2022
Very happy, package well received. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2022
No problem, perfect 0
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Original parts.
Payment and delivery times
Top notch
Thank you to the team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
well-presented site, and the possibility of information by phone is very quick.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2022
Note that the customer service and sales service are very responsive, however on an order of 3 items, one reference did not match the photo on the site (return at my expense for a refund) and one missing item.
Too bad.
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Response from Pieces Bateaux
Hello,
We are sorry regarding the missing item that was overlooked. The necessary steps have been taken to resend it to you as soon as possible.
As for the item whose photo did not match, unfortunately, it is a change from the manufacturer who is no longer able to provide the complete pump and instead delivers a repair kit with the cover.
Remaining at your service,
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
Very good site easy to use
I had in my order 1 item that was out of stock, they sent me an email to give me the timelines and to ask if I wanted to wait or cancel the item in question from my order (I canceled it, refund of the item in 1 week on my bank account)
All the other items received very quickly at the pickup point (1 week)
They replaced a Quicksilver item (fuel filter) with another brand (surely they did not have it in stock)
I recommend this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
The parts were delivered quickly. The only thing I would have to say is about the search for parts, some elements are missing to add, like the years of the engines, the types of engines to facilitate the search.
But otherwise nothing to complain about, very good site, well-stocked, it allows to group all orders.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
As usual, what else to say, a responsive site to our requests, fast and careful delivery. Very good contact by email or phone. Trying it is adopting it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
Great, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2022
nothing to report, fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
Good quality material. Welcoming contact person. But... on the site, presentation of unavailable material (- 1 star)
For the second star less, please change the carrier, they let me down twice in less than 15 days with 2 different suppliers. Deliveries announced then canceled and impossible to get any information.
This can only be detrimental to your image!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
very short delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
Product conforms to the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2022
Frankly, very serious, I am completely satisfied with the adherence to the announced deadlines, moreover: reachable, clear website, correct prices, etc. thank you, I recommend you.
Best regards Charles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
fast and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2022
Very good. I recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/08/2022
Not very happy with the part itself as none of my classic ratchet key squares fit that of the part.
Maybe an adapter is needed, but this was not specified.
Otherwise, order received quickly
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Response from Pieces Bateaux
Hello,
We are sorry that this item does not meet your satisfaction
And we are surprised by your message as this is a MERCURY original tool.
We sell about thirty parts each season and we have never had a return.
There is no adapter for this tool.
As for filter keys, a 3/8 square must be used.
You can return the item and you will be refunded.
Remaining at your service,
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2022
Perfect, item conforms to the description, fast and careful delivery I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Very good fast delivery, well packaged parts, top tracking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Order conforms, fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2022
Easy navigation on the site, good and flawless delivery
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