Customer reviews of Pieces Bateaux

9,5 /10

Based on 8 640 published reviews

5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 07/04/2021 à 20h45 following a purchase from 04/03/2021

Very satisfied, I recommend.

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Acheteur Vérifié

Published on 06/04/2021 à 12h12 following a purchase from 16/03/2021

at least, we can have a real technician directly on the phone. increasingly rare

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Acheteur Vérifié

Published on 04/04/2021 à 10h42 following a purchase from 23/02/2021

Very competent and very pleasant information service. Thank you

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Acheteur Vérifié

Published on 04/04/2021 à 10h39 following a purchase from 27/03/2021

Satisfied with the delivery service.

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Acheteur Vérifié

Published on 04/04/2021 à 10h02 following a purchase from 20/02/2021

Products matching expectations and delivered quickly

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Acheteur Vérifié

Published on 04/04/2021 à 09h48 following a purchase from 21/02/2021

Nothing to say for Pieces Bateaux, well-prepared and well-packaged order, missing item replaced by another equivalent item after request for agreement.

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Acheteur Vérifié

Published on 04/04/2021 à 09h32 following a purchase from 14/03/2021

Delivery time too long

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Acheteur Vérifié

Published on 04/04/2021 à 08h20 following a purchase from 13/03/2021

Very satisfied

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Acheteur Vérifié

Published on 03/04/2021 à 23h24 following a purchase from 15/03/2021

Satisfied

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Acheteur Vérifié

Published on 03/04/2021 à 21h55 following a purchase from 24/03/2021

Hello, I sent you an email to inform you that the received parts do not have the correct dimensions, accompanied by a photo. To date, I am waiting for your response.
Thank you in advance.
Best regards

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Acheteur Vérifié

Published on 03/04/2021 à 21h36 following a purchase from 08/03/2021

Incomplete order but correction made very quickly. Very good I recommend

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Acheteur Vérifié

Published on 03/04/2021 à 21h13 following a purchase from 16/03/2021

Delivery time of 7 days for parts in stock. If not, products conform to my expectations

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Acheteur Vérifié

Published on 03/04/2021 à 21h13 following a purchase from 09/03/2021

Perfect it works well.
But package preparation and delivery too long....

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Acheteur Vérifié

Published on 03/04/2021 à 21h12 following a purchase from 22/03/2021

I find that the delivery is quite fast. However, can we return an item that has been ordered?

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Acheteur Vérifié

Published on 03/04/2021 à 21h11 following a purchase from 22/03/2021

Order conform but delivery a bit long.. thank you

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Acheteur Vérifié

Published on 03/04/2021 à 21h00 following a purchase from 10/03/2021

Good advice and after order delivery within 4 days thank you

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Acheteur Vérifié

Published on 03/04/2021 à 20h43 following a purchase from 28/03/2021

Good

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Acheteur Vérifié

Published on 01/04/2021 à 16h25 following a purchase from 26/03/2021

Hello
Promo code issued in 2020 and not taken into account in 2021 although not dated; moreover spring promo 2021 announced 48h after the order
No response to my email about the promo code
In short not great; you just lost a customer

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Acheteur Vérifié

Published on 06/03/2021 à 07h56 following a purchase from 25/01/2021

Good.. faster delivery than expected.

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Acheteur Vérifié

Published on 25/02/2021 à 08h43 following a purchase from 07/02/2021

Very fast, only annoying detail, the assembly sheet is in English.

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Acheteur Vérifié

Published on 18/02/2021 à 20h26 following a purchase from 04/02/2021

Fast delivery and suitable products (filters and water pump rotor) at a very favorable price. I found all the maintenance material for my Volvo MD2030 from a single supplier, it's perfect.

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Acheteur Vérifié

Published on 18/02/2021 à 20h01 following a purchase from 21/01/2021

No problem with the top order

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Acheteur Vérifié

Published on 18/02/2021 à 19h07 following a purchase from 06/02/2021

Very professional, very serious

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Acheteur Vérifié

Published on 18/02/2021 à 18h56 following a purchase from 04/02/2021

Hello,
The only downside, I was able to order the part while you were not sure of its availability!
For the rest, nothing to say. Keep it up!

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Acheteur Vérifié

Published on 18/02/2021 à 18h55 following a purchase from 06/02/2021

the order is not complete
I will reevaluate after installation

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Acheteur Vérifié

Published on 29/12/2020 à 10h18 following a purchase from 03/12/2020

good

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Acheteur Vérifié

Published on 25/12/2020 à 15h32 following a purchase from 02/12/2020

received late because not available although it was not specified on the site

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Acheteur Vérifié

Published on 14/12/2020 à 07h45 following a purchase from 30/11/2020

Part conforms. Delivery time a bit long. Best regards

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Acheteur Vérifié

Published on 10/12/2020 à 08h07 following a purchase from 27/11/2020

Hello disappointed by the delivery order of 27/11/20 received on 08/12/20

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Response from Pieces Bateaux Published on 15/12/2020

Hello,
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.

Acheteur Vérifié

Published on 06/12/2020 à 19h33 following a purchase from 25/11/2020

The delivery was a nightmare! First time in 20 years that I am told that my postal code does not exist ..

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Response from Pieces Bateaux Published on 15/12/2020

Hello,
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 06/12/2020 à 12h02 following a purchase from 27/11/2020

everything would have been perfect, if the shipping had been free, or at least at the real price !!!!! 95g for 9€ is the price for 1100g to Guadeloupe......; strange and not cool. I think I will no longer order from you, propeller bought from one of your competitors, 650g, free and delivered to my home. and it is not Amazon, or discount, but a company like yours. best regards. maybe you will reconsider your shipping policy?????

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Response from Pieces Bateaux Published on 15/12/2020

Hello,
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 01/12/2020 à 08h14 following a purchase from 12/11/2020

Good communication about product availability
Efficient site

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Acheteur Vérifié

Published on 29/11/2020 à 08h50 following a purchase from 17/11/2020

Hello, good for the service but the prices are in my opinion on the high end.
Best regards Christian 16430

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Acheteur Vérifié

Published on 28/11/2020 à 12h03 following a purchase from 17/11/2020

Parts available even for an old 2-stroke outboard

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Acheteur Vérifié

Published on 24/11/2020 à 13h40 following a purchase from 15/11/2020

very good however one part being unavailable I take at least 3 weeks delay

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Acheteur Vérifié

Published on 23/11/2020 à 19h42 following a purchase from 10/11/2020

delivery times not respected, covid does not explain everything!

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Acheteur Vérifié

Published on 16/11/2020 à 08h11 following a purchase from 10/11/2020

Very long delivery

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Acheteur Vérifié

Published on 15/11/2020 à 11h51 following a purchase from 01/11/2020

customer service: OK, delivery: a bit long

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Acheteur Vérifié

Published on 12/11/2020 à 18h20 following a purchase from 03/11/2020

fast delivery product compliant everything is fine. thank you.

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Acheteur Vérifié

Published on 10/11/2020 à 21h00 following a purchase from 02/11/2020

Keep it up nothing to say

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