Customer reviews of Pieces Bateaux

9,5 /10

Based on 8 640 published reviews

5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 13/02/2020 à 08h32 following a purchase from 03/02/2020

Very good product the price is correct for the delay it's a bit long I find

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Acheteur Vérifié

Published on 10/02/2020 à 19h32 following a purchase from 02/02/2020

Good navigation and satisfactory phone relationship with the advisor.

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Acheteur Vérifié

Published on 05/02/2020 à 07h55 following a purchase from 29/01/2020

nothing to report

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Acheteur Vérifié

Published on 02/02/2020 à 13h03 following a purchase from 22/01/2020

Very good

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Acheteur Vérifié

Published on 23/01/2020 à 19h53 following a purchase from 13/01/2020

Thomas is a very very good seller, clear, neat and precise

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Acheteur Vérifié

Published on 12/01/2020 à 17h10 following a purchase from 03/01/2020

compliant with my order

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Acheteur Vérifié

Published on 12/01/2020 à 14h16 following a purchase from 24/12/2019

Fast delivery, part compliant with the order.
Shipping costs a bit high.

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Acheteur Vérifié

Published on 09/01/2020 à 17h47 following a purchase from 30/12/2019

Correct and efficient

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Acheteur Vérifié

Published on 09/01/2020 à 07h34 following a purchase from 31/12/2019

Good

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Acheteur Vérifié

Published on 03/01/2020 à 18h02 following a purchase from 16/12/2019

incomplete order

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Acheteur Vérifié

Published on 04/12/2019 à 17h20 following a purchase from 26/11/2019

the site is pleasant, but when we are not used to the internet we look a bit.

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Acheteur Vérifié

Published on 04/12/2019 à 08h26 following a purchase from 11/11/2019

No problems to report; I really appreciated the service.

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Acheteur Vérifié

Published on 01/12/2019 à 09h01 following a purchase from 24/11/2019

Delivery as expected
Box complete but damaged, ripped?

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Acheteur Vérifié

Published on 28/11/2019 à 13h31 following a purchase from 05/11/2019

Delivery issue, first package lost, second package received in 15 days. Good responsiveness from piecesbateaux.

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Response from Pieces Bateaux Published on 30/11/2019

Hello,
We regret the delivery issues you are experiencing, and we hope to count you among our loyal customers.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 27/11/2019 à 10h28 following a purchase from 20/11/2019

I found what I was looking for quite quickly.

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Acheteur Vérifié

Published on 21/11/2019 à 08h08 following a purchase from 12/11/2019

Very expensive for these two pieces of scrap metal, it comes back to a few cents in manufacturing, abusive prices

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Response from Pieces Bateaux Published on 30/11/2019

Hello,
We acknowledge your message but we are not responsible for the prices set by manufacturers.
The parts you ordered are not just scraps of metal but carburetor jets. We are lucky to still find these parts which are intended for old engines. Otherwise, we would have to specifically machine these parts, and they would be even more expensive.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 19/11/2019 à 07h58 following a purchase from 09/11/2019

access to references quite easy

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Acheteur Vérifié

Published on 13/11/2019 à 21h01 following a purchase from 05/11/2019

Well packaged, product compliant, nothing to report

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Acheteur Vérifié

Published on 12/11/2019 à 13h39 following a purchase from 04/11/2019

Lack of communication I had ordered a 2t bardhal oil can and received a total instead without being informed or refunded because the total is cheaper
Disappointed I don't think I will order again on this site

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Response from Pieces Bateaux Published on 20/11/2019

Hello Mr. MACAIGNE,
We are sincerely sorry that you were not satisfied with your first order.
When a product is unavailable, we systematically contact our customers to inform them.
In your case, there was an oversight and we apologize for that.
Regarding lubricants, we have decided to gradually replace the Bardahl oil range with those offered by Total. We assure you that Total products are of equivalent or even superior quality.
As for the price, it is a coincidence that the price is slightly lower today. We regularly update our lubricant prices, as they fluctuate like all petroleum products.
We remain at your service, and wish you all the best.
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 04/11/2019 à 18h45 following a purchase from 27/10/2019

7€ to ship 2 seals and an anode is a bit expensive.

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Acheteur Vérifié

Published on 09/10/2019 à 19h35 following a purchase from 23/08/2019

Nothing to comment

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Acheteur Vérifié

Published on 09/10/2019 à 12h33 following a purchase from 03/10/2019

Good serious site, many references, good order tracking

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Acheteur Vérifié

Published on 03/10/2019 à 14h50 following a purchase from 24/09/2019

Fast and efficient service

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Acheteur Vérifié

Published on 01/10/2019 à 10h10 following a purchase from 20/09/2019

compliant articles, delivery costs a bit expensive

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Acheteur Vérifié

Published on 26/09/2019 à 11h34 following a purchase from 24/08/2019

satisfied

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Acheteur Vérifié

Published on 19/09/2019 à 08h32 following a purchase from 09/09/2019

Parts very poorly packaged and poorly protected also loosely dispatched in a box, this is not normal, plus packaging that does not match the content, too bad

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Response from Pieces Bateaux Published on 19/09/2019

Sir,
We thank you for your comment, the opinion of our customers is precious for improving the quality of our service on a daily basis.
In your case, we are sorry that the packaging did not meet your expectations. However, we are regularly praised by our customers for the quality of protection of our products. If you received the products in perfect condition, isn't that the main thing?
Regarding the packaging box, being in an eco-responsible approach, we reuse the boxes received from our suppliers when they are in good condition. Thus, it is possible that you received a box in the name of a motorist, but we believe it is more responsible to act this way than to throw these boxes away and reuse new ones.
We strive to do everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 18/09/2019 à 10h38 following a purchase from 08/09/2019

everything was compliant

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Acheteur Vérifié

Published on 17/09/2019 à 18h26 following a purchase from 06/09/2019

The delivery time could be improved

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Acheteur Vérifié

Published on 16/09/2019 à 18h06 following a purchase from 07/09/2019

no problem and fast

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Acheteur Vérifié

Published on 12/09/2019 à 12h14 following a purchase from 28/08/2019

Order received late otherwise very good

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Acheteur Vérifié

Published on 08/09/2019 à 14h55 following a purchase from 02/09/2019

Navigating the site did not allow me to find all the parts, I had to call the technical service who were very available and professional

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Acheteur Vérifié

Published on 08/09/2019 à 09h18 following a purchase from 01/09/2019

Delivery time respected

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Acheteur Vérifié

Published on 06/09/2019 à 14h34 following a purchase from 29/08/2019

Not enough details in the content of the order

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Response from Pieces Bateaux Published on 10/09/2019

Hello,
We are following up on your comment.
Can you inform us of what information you need?
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 04/09/2019 à 10h42 following a purchase from 28/08/2019

Serious and very fast shipping. I recommend it to you

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Acheteur Vérifié

Published on 28/08/2019 à 09h12 following a purchase from 17/08/2019

Order compliant, I was well advised by your services (just a small note I had requested the part number for a turbine as well as the water pump seals for this 6 hp mariner model and not the complete water pump if it was possible of course? aside from this detail, I recommend piecesbateaux.com.

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Acheteur Vérifié

Published on 28/08/2019 à 00h36 following a purchase from 31/07/2019

Part ordered on Wednesday, shipped on Monday. If it had left on Friday, I would have given 5 stars.

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Acheteur Vérifié

Published on 27/08/2019 à 20h45 following a purchase from 17/08/2019

Complete harness but two different sizes of cables instead of three.
The whole is assembled and works.

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Acheteur Vérifié

Published on 23/08/2019 à 19h56 following a purchase from 14/08/2019

4 stars for delivery times respected, and order compliant.

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Acheteur Vérifié

Published on 19/08/2019 à 09h24 following a purchase from 11/08/2019

Very good

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Acheteur Vérifié

Published on 18/08/2019 à 20h45 following a purchase from 02/08/2019

Delivery too long

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Response from Pieces Bateaux Published on 19/08/2019

Hello,
We take into account all the opinions of our customers.
We regret that the delay did not suit you.
However, please note that it remains reasonable, knowing that you placed your order the day before a weekend, and that we had to source your part from the Mercury factory.
We ordered your part on 5/8 and we immediately reshipped it to you upon receipt on 8/8.
You received your order on 10/8, which is a delay of 1 week.
Best regards,
The Pieces Bateaux team.