Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 2, 3 and 4 stars

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S
Steevee P.
Rating: 4 out of 5
following a purchase from 02/09/2025
Very good site and very satisfied
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Marvin A.
Rating: 4 out of 5
following a purchase from 02/09/2025
Very responsive
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Jean Pierre H.
Rating: 4 out of 5
following a purchase from 29/07/2025
Deadlines not respected
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Franck L.
Rating: 4 out of 5
following a purchase from 29/08/2025
Nothing to report for this order
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Jerome C.
Rating: 4 out of 5
following a purchase from 29/08/2025
Good experience
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Philippe D.
Rating: 4 out of 5
following a purchase from 28/08/2025
The site is well made, I received my package very quickly, without problems, well packaged, now I just need to try the product
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Alexandre K.
Rating: 3 out of 5
following a purchase from 27/08/2025
Was supposed to be delivered on 30/08, still nothing received.. while I need the engine.
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Response from Pieces Bateaux
Hello,
Your order from 27/08 was shipped on 29/08. The deadline indicated on our site is not a delivery deadline but a availability deadline.
We remain at your service.
Best regards.
M
Menini A.
Rating: 4 out of 5
following a purchase from 22/08/2025
Satisfied with the ordered product and no issues with the delivery, a very nice and good welcome at the relay point
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Thomas M.
Rating: 3 out of 5
following a purchase from 18/08/2025
Missing prop washer. For the rest, very good
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Response from Pieces Bateaux
Hello, Nothing is missing at all, these propellers are always delivered without washer or nut. The mounting kit including nut, washer, and thrust spacer is offered as a complementary item and you did not order it. We remain at your service. Best regards.
F
Ferdinando S.
Rating: 3 out of 5
following a purchase from 18/08/2025
Good
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Philippe D.
Rating: 4 out of 5
following a purchase from 14/08/2025
Corresponds to the order and quite fast
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Clement W.
Rating: 4 out of 5
following a purchase from 12/08/2025
Nothing to say, fast, efficient and good follow-up. Ordered on 12/08 received on 16/08 with the bridge.
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Mario P.
Rating: 4 out of 5
following a purchase from 08/08/2025
Everything perfect! Shipment arrived in a short time... a bit high the shipping cost, thank you
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Eddie C.
Rating: 4 out of 5
following a purchase from 04/08/2025
Compliant with my order, the
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Annemarie R.
Rating: 4 out of 5
following a purchase from 04/08/2025
Package well received thank you
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Jean P.
Rating: 4 out of 5
following a purchase from 29/07/2025
Shipping to overseas territories. Good timing parts ok
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Seppo K.
Rating: 3 out of 5
following a purchase from 15/07/2025
delivery time too long
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Response from Pieces Bateaux
Hello, I am sorry that you were not satisfied with the delivery time of your order. Your order was processed on 16/07 and shipped on 30/07. As indicated on our site, the ordered parts are non-stock original parts that require a supply time of 10 working days. We remain at your service for any requests. Best regards. Hello, I am sorry that you were not satisfied with the delivery time of your order. Your order was processed on 16/07 and shipped on 30/07. As indicated on our site, the ordered parts are non-stock original parts that require a supply time of 10 working days. We remain at your service for any requests. Best regards.
J
Julien B.
Rating: 3 out of 5
following a purchase from 31/07/2025
Delay in package despite high shipping costs
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Response from Pieces Bateaux
Hello, Your order of 31/07 was shipped on 01/08. Your package was delivered on 06/08 at the relay point. We remain at your service, Best regards. The piecesbateaux.com team
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Bruno B.
Rating: 4 out of 5
following a purchase from 14/07/2025
compliant products, correct prices, good communication. 1 star less for a small delivery delay but I recommend
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Jacques D.
Rating: 4 out of 5
following a purchase from 21/07/2025
Good information from you for the order, tracking and receipt of the order. The receipt delay could be shorter.
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Thierry V.
Rating: 3 out of 5
following a purchase from 09/07/2025
Impeccable site; regarding shipping, we are going to break the record for slowness; still haven't received the parts
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Response from Pieces Bateaux
Hello,
We are really sorry for the delay in the delivery of your order.
We will open a claim with the carrier to understand the reason for the problem.
For now, the tracking of the package is still active, which means it is still properly tracked.
We will get back to you if we have any additional information.
Best regards,
The team at piecesbateaux.com
R
Roberto M.
Rating: 4 out of 5
following a purchase from 08/07/2025
In general, a good service, the only downside is that I did not receive original parts but competitor parts.
For the rest, everything is fine
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Eric G.
Rating: 4 out of 5
following a purchase from 13/07/2025
Very good site, compliant parts, just the delivery that takes 9 days, which may seem long if there is urgency. Nevertheless, I highly recommend.
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Jean Pierre D.
Rating: 2 out of 5
following a purchase from 16/07/2025
Still waiting for delivery, no information.
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Response from Pieces Bateaux
Hello,
Your order from 16/7 at 19:52 was shipped on 17/7.
You received the tracking link from the carrier by email.
According to this tracking, you will be delivered tomorrow on 23/7.
Best regards,
The team at piecesbateaux.com
J
Jacky P.
Rating: 4 out of 5
following a purchase from 22/06/2025
Good, the product perfectly matches my order, the only downside is that the tracking of the package leaves something to be desired, the contact with your services is impeccable, very satisfied with the response to my request and very well received, a big thank you to your collaborators, good winds to all!
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Robert F.
Rating: 4 out of 5
following a purchase from 12/07/2025
Fast shipping and no problem, but Chronopost messed up for 4 days to deliver to my home. I would have preferred to pick up the part at the post office or delivered by the mailman.
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Kevin B.
Rating: 2 out of 5
following a purchase from 01/07/2025
I ordered a turbine for a Selva engine from 6 to 15 horsepower, I have a 6 horsepower engine and this one does not work, I did not understand
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Response from Pieces Bateaux
Hello, As indicated on the product sheet, the turbine you ordered is intended for the 6CV 2-Stroke engine. If you have a 2-Stroke engine, the turbine should match, you need to check that you do not have a clogged water lift tube or a problem with the water pump seal. If you have a 4-Stroke engine, Oyster model, this is not the right turbine. You need reference 8095010. Best regards, The piecesbateaux.com team
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Thierry M.
Rating: 2 out of 5
following a purchase from 02/07/2025
Hello After a phone call to learn about 15 days of delivery, no one confirms anything to me, still waiting!! Difficult customer service..
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Response from Pieces Bateaux
Hello, We regret that you were not satisfied but want to provide you with all the information. Of the 3 parts you ordered, only one was available in stock, the other 2 were indicated on our site with a 15-day supply time. This information is mentioned on the product sheet of each part, but you may not have paid attention. Your order was processed on 3/07 and shipped on 11/07. We therefore respected the announced deadline. Best regards, The piecesbateaux.com team
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Jean-François G.
Rating: 3 out of 5
following a purchase from 05/07/2025
I don't think it's your fault but a week to receive a gasket is too long. We need to stop with colissimo!
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Response from Pieces Bateaux
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding the receipt time of your gasket and we apologize for the inconvenience caused. Your feedback is valuable and encourages us to explore options to improve our shipping services. We appreciate your understanding and patience. Best regards, The piecesbateaux.com team
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Pierre C.
Rating: 4 out of 5
following a purchase from 04/07/2025
Part well received but we had no information about the delivery Finally everything is fine the engine still does not want to accelerate it chokes immediately
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Frederic C.
Rating: 4 out of 5
following a purchase from 02/07/2025
Corresponds to my order
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Patrice L.
Rating: 3 out of 5
following a purchase from 27/06/2025
Serious company, but delivery problem. They give you a date and time, you set hours but no one shows up between 1 PM and 5 PM given time slot.!!!!!! and still not received at this time! So delivery service TO BE REVIEWED!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Benoit M.
Rating: 4 out of 5
following a purchase from 26/06/2025
very good, a downside on the price.
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Alberto G.
Rating: 3 out of 5
following a purchase from 19/05/2025
Shipping times a bit too long. Material compliant with the order.
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Soufyane S.
Rating: 4 out of 5
following a purchase from 14/05/2025
Satisfactory parts conform to my order, it takes a bit of time but it's okay
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Olivier D.
Rating: 4 out of 5
following a purchase from 04/06/2025
Received within a short time frame, everything is top-notch
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Kornel B.
Rating: 3 out of 5
following a purchase from 01/06/2025
Site is OK, customer service is average. They do not issue B2B Invoice without VAT for EU based business customers.
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Response from Pieces Bateaux
Dear Sir, We are following up your comment about VAT-free invoicing for EU professionals. You're right. But our current system does not allow us today to invoice without VAT. However, the invoice is issued with the correct VAT rate for your country, enabling you to reclaim the VAT like any other invoice. We will be upgrading our site shortly to solve this problem. Please do not hesitate to contact us if you have any queries. Remaining at your service, Best regards,
C
Claude M.
Rating: 4 out of 5
following a purchase from 13/04/2025
Hello, I had to send a message to find out where my package was after two months of delay, I would have liked to be informed about the stock shortage, otherwise nothing to say they sent me original parts instead.
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Philippe G.
Rating: 4 out of 5
following a purchase from 31/05/2025
Tip top and fast
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Henri E.
Rating: 4 out of 5
following a purchase from 30/05/2025
Hello
I am supposed to receive my part on the 13th of this month, I will tell you more after the 13th
In any case, good contact
Best regards
Henri
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