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Rating: 4 out of 5
Products and descriptions well detailed
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Product conforms, shipping quite fast, but high price!
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Rating: 4 out of 5
Order delivered on time and in good condition. Only small downside is the price for delivery.
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Rating: 3 out of 5
I confirm that it is a good site but it's a shame they don't take back certain parts
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Rating: 3 out of 5
The description does not specify that the bowl gasket and the needle valve are only provided in one copy, while the gaskets towards the cylinder head are provided for the 2 double body carburetors.
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Rating: 4 out of 5
products conform to the description, careful packaging, too bad the 48h delivery was not respected and therefore the shipping costs are unnecessarily high.
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Rating: 4 out of 5
longer delays than expected! order placed before 2 PM!
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Rating: 4 out of 5
Serious site with quite a few parts in the catalog
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Rating: 4 out of 5
very good descriptions of the parts in your catalog
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Rating: 4 out of 5
choice of material, fast delivery as per the order.
Only downside, delivery to a different location than the one planned in the order; apparently due to Colissimo.
I am waiting for a response on this subject
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Only downside, delivery to a different location than the one planned in the order; apparently due to Colissimo.
I am waiting for a response on this subject
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Rating: 3 out of 5
package very poorly done! delivered completely smashed...
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Rating: 4 out of 5
good, there is still room for improvement in terms of delivery, too long delay between order and delivery
Best regards
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Best regards
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Rating: 4 out of 5
Fast but slight lack of communication
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Rating: 4 out of 5
some prices are competitive, others less so, you have to make your choice, but for my part, product identical to the original for a filter
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Rating: 4 out of 5
No problem
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Rating: 4 out of 5
Delivery compliant and fast
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Rating: 2 out of 5
When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem)
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
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By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
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Rating: 4 out of 5
Good
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Rating: 2 out of 5
Hello
Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
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Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
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Rating: 4 out of 5
Very well-made multi-brand site with a lot of choices
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Rating: 4 out of 5
I have never been disappointed, the parts correspond to what I wanted. Just a small problem with delivery responsiveness when it's free shipping, but otherwise good advice and clean product.
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Rating: 4 out of 5
Products and delivery times are compliant. The packaging could be more careful, a grease cartridge was open because it was crushed by other items in the package. Site to recommend for the range of products offered.
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Rating: 4 out of 5
Serious: one item instead of 2 delivered. Error reported and corrected very quickly. We appreciated the professionalism.
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Rating: 3 out of 5
Rating 3 because one item was missing from the received order but a lot of professionalism to quickly rectify the error.
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Rating: 3 out of 5
Practical and ergonomic
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Rating: 4 out of 5
Good delivery time
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Rating: 3 out of 5
Good site with good information on products, unfortunately, first order, first shipping error, not corresponding to the order. Nevertheless, efficient customer service and quick and compliant return of the ordered parts after my first complaint message.
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Rating: 4 out of 5
Delivery point at Zaventem airport really not practical due to new traffic and security rules
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Rating: 4 out of 5
Good sending of the parts
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Rating: 3 out of 5
No delivery note in the first incomplete shipment, nor in the second regarding the remainder of the order.
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Rating: 3 out of 5
Compliant with the order, but very long delay for certain parts.
I still recommend it.
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I still recommend it.
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Rating: 4 out of 5
Serious site
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Rating: 4 out of 5
The products are compliant with the description but the delivery time is very long (2 weeks for products in stock).
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Rating: 4 out of 5
Good without problems, correct delivery times, parts changed without issues too, if defective nothing to say. Just a downside regarding some prices where you can find 30% less on another sales site.
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Rating: 3 out of 5
For the parts, it's okay but for the delivery times, it needs to be reviewed, not to mention the very poor communication if you have a delivery problem.
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Rating: 4 out of 5
Clear and well-organized site.
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Rating: 4 out of 5
An error in the reference in the delivery of my parts, but quickly rectified by exchanging for the correct parts without additional shipping costs. Reactive and friendly team via email and phone. Christian
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Rating: 4 out of 5
Good value for money.
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Rating: 4 out of 5
Clear and complete site, met my expectations.
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