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Rating: 4 out of 5
Fast delivery
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Well received thank you
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
For my first order on this site I give ****.
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Rating: 4 out of 5
delivery and reception ok
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Rating: 4 out of 5
correct
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Rating: 4 out of 5
Not bad
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Rating: 3 out of 5
2 pieces were not compliant with my engine.
The site was reactive afterwards, however.
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The site was reactive afterwards, however.
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Rating: 3 out of 5
The gasket kit does not fully match the expected gaskets (carburetor bowl gasket)
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Rating: 4 out of 5
be careful with the announced stock, the so-called available parts may not actually be
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Rating: 3 out of 5
Average rating, out of 3 items: 1 is not compliant.
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Rating: 4 out of 5
good site, when an item is not available they inform you, I recommend
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Rating: 4 out of 5
Very serious site
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Rating: 2 out of 5
Average
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 2 out of 5
Delay issue
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Very good, compliant with my request
Thank you
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Thank you
A
Rating: 4 out of 5
Delivery time a bit long, but I was eventually delivered. Friendly sales team.
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Rating: 4 out of 5
A rare seriousness, thank you
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Rating: 4 out of 5
I will probably try again, overall good service and quick response from the sales department, however, impossible to reach the technical service
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Rating: 4 out of 5
Attentive customer follow-up, good responsiveness to inquiries, products received conforming to the order.
Points for improvement, waiting time on out-of-stock products and lack of information on this point during the order.
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Points for improvement, waiting time on out-of-stock products and lack of information on this point during the order.
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Rating: 4 out of 5
Good communication following a supply problem, but quickly resolved
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Rating: 4 out of 5
Very fast shipping but packaging needs to be reviewed (carton torn, nothing to secure the purchased item inside, fortunately remained intact).
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
okkk
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Rating: 3 out of 5
Very unpleasant commercial relationship, I did not feel listened to, the customer service was much more professional after a reference problem and return of the part at my expense.
The minimum was done, refund of the part and shipping costs
I am not sure I will order from this site again.
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The minimum was done, refund of the part and shipping costs
I am not sure I will order from this site again.
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Rating: 4 out of 5
Serious and very attentive
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Rating: 2 out of 5
Order placed on February 18 ..... received on March 16. Too long
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Rating: 4 out of 5
First satisfactory experience. Thank you.
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Rating: 3 out of 5
lamentable order tracking order placed on February 2 received on March 6 if I hadn't worried, I would never have heard anything no indication on the site for the availability of the parts and that frankly needs urgent modification positively, well informed about the type of part to order according to the type of material
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Rating: 4 out of 5
Hello apart from the wait for the package nothing to report
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Rating: 4 out of 5
Very pleasant site with very competent people
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Rating: 2 out of 5
Way too long between the order and delivery
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Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. In the case of your order, some items took a long time to supply due to the internal reorganization of the Mercury factory. This created significant delays in deliveries. We source directly from the factory to offer you attractive prices. We have sent the items ready to be shipped and we took care to inform you in writing about these unexpected delays, giving you the option of a refund if necessary. The missing items were shipped separately. We naturally covered the additional transport costs. We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused. Best regards, The Boat Parts Team.
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Rating: 3 out of 5
Delivery of part of the parts with a note of apology for the missing ones. After a week of waiting, I contacted customer service to know the delivery date of the missing parts but the response received is "maybe towards the end of the month" which means a month of waiting and I'm not even sure to get my parts.
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Rating: 4 out of 5
Despite a supply problem, customer service was very responsive.
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Rating: 4 out of 5
A small delay for delivery but informed the day after the order. Reception ok, the only thing is that my order was delivered in three packages but I only had a link for one... I recommend this site.
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Rating: 4 out of 5
Good and fast
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Rating: 4 out of 5
Good advice, they know boat parts
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Rating: 2 out of 5
No order tracking. Out of 3 items, 1 not available, not notified, (I inquired by phone), no delay, still no news...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 3 out of 5
So-called problems with the Mercury supplier, after 10 days of waiting,
Strangely at another distributor, I received the same part in 48 hours.... you need to review your supplier agreements or find another excuse... for the rest of the order no issues...
I will not order from you again
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Strangely at another distributor, I received the same part in 48 hours.... you need to review your supplier agreements or find another excuse... for the rest of the order no issues...
I will not order from you again
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items out of the 4, namely the "Complete Trim Mercury Mariner 75 to 115hp (4 stroke) ref 8M0090335" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, we refunded you. It may be that another distributor was able to deliver you this part in 48h if this reference is available in their stock. We source directly from the factory to provide you with attractive prices.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items out of the 4, namely the "Complete Trim Mercury Mariner 75 to 115hp (4 stroke) ref 8M0090335" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, we refunded you. It may be that another distributor was able to deliver you this part in 48h if this reference is available in their stock. We source directly from the factory to provide you with attractive prices.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Rating: 4 out of 5
Good
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