Customer reviews of Pieces Bateaux

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 19/07/2018 à 20h43 following a purchase from 08/07/2018

Serious: one item instead of 2 delivered. Error reported and corrected very quickly. We appreciated the professionalism.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 17/07/2018 à 21h22 following a purchase from 08/07/2018

Rating 3 because one item was missing from the received order but a lot of professionalism to quickly rectify the error.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 13/07/2018 à 06h10 following a purchase from 04/07/2018

Practical and ergonomic

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 12/07/2018 à 09h09 following a purchase from 03/07/2018

Good delivery time

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 09/07/2018 à 08h35 following a purchase from 20/06/2018

Good site with good information on products, unfortunately, first order, first shipping error, not corresponding to the order. Nevertheless, efficient customer service and quick and compliant return of the ordered parts after my first complaint message.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 05/07/2018 à 08h59 following a purchase from 27/06/2018

Delivery point at Zaventem airport really not practical due to new traffic and security rules

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 03/07/2018 à 16h07 following a purchase from 20/06/2018

Good sending of the parts

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 01/07/2018 à 08h53 following a purchase from 11/06/2018

No delivery note in the first incomplete shipment, nor in the second regarding the remainder of the order.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 30/06/2018 à 08h01 following a purchase from 11/05/2018

Compliant with the order, but very long delay for certain parts.
I still recommend it.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 16/06/2018 à 09h22 following a purchase from 26/05/2018

Serious site

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 07/06/2018 à 11h25 following a purchase from 09/05/2018

The products are compliant with the description but the delivery time is very long (2 weeks for products in stock).

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2018 à 16h43 following a purchase from 28/05/2018

Good without problems, correct delivery times, parts changed without issues too, if defective nothing to say. Just a downside regarding some prices where you can find 30% less on another sales site.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 05/06/2018 à 09h56 following a purchase from 28/05/2018

For the parts, it's okay but for the delivery times, it needs to be reviewed, not to mention the very poor communication if you have a delivery problem.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2018 à 07h45 following a purchase from 24/04/2018

Clear and well-organized site.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 29/05/2018 à 22h05 following a purchase from 09/05/2018

An error in the reference in the delivery of my parts, but quickly rectified by exchanging for the correct parts without additional shipping costs. Reactive and friendly team via email and phone. Christian

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 24/05/2018 à 17h05 following a purchase from 16/05/2018

Good value for money.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 18/05/2018 à 07h14 following a purchase from 09/05/2018

Clear and complete site, met my expectations.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2018 à 06h38 following a purchase from 26/04/2018

Fast delivery

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 02/05/2018 à 13h25 following a purchase from 20/04/2018

Well received thank you

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 02/05/2018 à 07h35 following a purchase from 13/04/2018

Good

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 30/04/2018 à 18h25 following a purchase from 19/04/2018

For my first order on this site I give ****.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 30/04/2018 à 11h52 following a purchase from 11/04/2018

delivery and reception ok

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 25/04/2018 à 09h54 following a purchase from 15/02/2018

correct

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 25/04/2018 à 00h02 following a purchase from 09/04/2018

Not bad

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 16/04/2018 à 06h55 following a purchase from 09/03/2018

2 pieces were not compliant with my engine.
The site was reactive afterwards, however.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 16/04/2018 à 06h10 following a purchase from 07/04/2018

The gasket kit does not fully match the expected gaskets (carburetor bowl gasket)

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 13/04/2018 à 09h36 following a purchase from 16/03/2018

be careful with the announced stock, the so-called available parts may not actually be

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 13/04/2018 à 08h11 following a purchase from 22/03/2018

Average rating, out of 3 items: 1 is not compliant.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 12/04/2018 à 16h39 following a purchase from 05/03/2018

good site, when an item is not available they inform you, I recommend

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 12/04/2018 à 01h33 following a purchase from 04/04/2018

Very serious site

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 11/04/2018 à 08h19 following a purchase from 14/03/2018

Average

Translated reviews

Response from Pieces Bateaux Published on 11/04/2018

Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 11/04/2018 à 06h17 following a purchase from 14/03/2018

Delay issue

Translated reviews

Response from Pieces Bateaux Published on 11/04/2018

Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 10/04/2018 à 11h55 following a purchase from 30/03/2018

Very good, compliant with my request
Thank you

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 08/04/2018 à 07h41 following a purchase from 26/02/2018

Delivery time a bit long, but I was eventually delivered. Friendly sales team.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2018 à 08h44 following a purchase from 29/03/2018

A rare seriousness, thank you

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 04/04/2018 à 07h40 following a purchase from 23/03/2018

I will probably try again, overall good service and quick response from the sales department, however, impossible to reach the technical service

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 28/03/2018 à 07h43 following a purchase from 14/02/2018

Attentive customer follow-up, good responsiveness to inquiries, products received conforming to the order.
Points for improvement, waiting time on out-of-stock products and lack of information on this point during the order.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2018 à 16h49 following a purchase from 13/03/2018

Good communication following a supply problem, but quickly resolved

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2018 à 06h22 following a purchase from 19/03/2018

Very fast shipping but packaging needs to be reviewed (carton torn, nothing to secure the purchased item inside, fortunately remained intact).

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 23/03/2018 à 06h18 following a purchase from 15/03/2018

Fast delivery

Translated reviews