English 
A
Rating: 4 out of 5
Received quite quickly, faithful to the description.
Translated reviews
Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
1st order perfect, the second with a month and a half delay.......... while given in stock
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Tohatsu Water Pump Body 4 to 6hp (2 and 4 stroke) ref 16156; took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We took care to inform you regarding these unexpected delays, leaving you the possibility of a refund if necessary.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Tohatsu Water Pump Body 4 to 6hp (2 and 4 stroke) ref 16156; took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We took care to inform you regarding these unexpected delays, leaving you the possibility of a refund if necessary.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 2 out of 5
Too long between the order date and the shipping date, ordered on December 12 and the parts still haven't arrived
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Rating: 3 out of 5
AVERAGE SERVICE
Translated reviews
A
Rating: 2 out of 5
did not receive all my order
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
Part conforms to my expectations.
15 days delay between the order and delivery.
Very serious site.
Translated reviews
15 days delay between the order and delivery.
Very serious site.
A
Rating: 4 out of 5
speed in informing the customer
Translated reviews
A
Rating: 3 out of 5
The delivery was long, and I had to pay customs fees which had never been done for my other orders.
Translated reviews
A
Rating: 4 out of 5
Search engine to improve. Not selective enough.
Translated reviews
A
Rating: 3 out of 5
Despite the problem encountered, the company showed excellent responsiveness and kept its commitments.
Translated reviews
A
Rating: 3 out of 5
too slow
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, it was a very specific request concerning a very precise part. Identifying the part you were looking for required the intervention of our technical service directly with the factory.
We took care to keep you informed of the progress of our research.
You are right, we preferred to 'lose' a little time in verifications, rather than sending you 'quickly' a non-compliant and unsuitable part.
For a specific part, specific procedure. For us, customer service is paramount.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, it was a very specific request concerning a very precise part. Identifying the part you were looking for required the intervention of our technical service directly with the factory.
We took care to keep you informed of the progress of our research.
You are right, we preferred to 'lose' a little time in verifications, rather than sending you 'quickly' a non-compliant and unsuitable part.
For a specific part, specific procedure. For us, customer service is paramount.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
very good, cheap, and deadline respected, I recommend it
Translated reviews
Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
A
Rating: 4 out of 5
Nothing to say
Translated reviews
Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
A
Rating: 3 out of 5
the cover does not match what I saw on the other zodiac open pro 550 it is too short so it does not completely wrap the boat it is therefore exposed to the weather during winter storage. Too bad I will have to find a solution to protect the back of it.
Translated reviews
A
Rating: 4 out of 5
Simple
Translated reviews
Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
A
Rating: 4 out of 5
very good
Translated reviews
Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
A
Rating: 4 out of 5
Very good for the sale but the part no longer corresponds to the original part.
Translated reviews
A
Rating: 4 out of 5
Material delivered as expected
Translated reviews
A
Rating: 4 out of 5
Very responsive on the technical and also commercial level
Translated reviews
A
Rating: 4 out of 5
Correct
Translated reviews
A
Rating: 3 out of 5
Very pleasant staff on the phone
Translated reviews
A
Rating: 4 out of 5
First time the gas pump arrived broken... second shipment at the seller's expense ok, but two weeks passed in the meantime...
The handling of the dispute was however quick, good management.
Translated reviews
The handling of the dispute was however quick, good management.
A
Rating: 4 out of 5
Good communication and reaction with long delay article while announced in stock.
Translated reviews
A
Rating: 4 out of 5
The products are good but the delivery took longer than expected
Translated reviews
A
Rating: 3 out of 5
Hello;
for this order I give you only one star; because I received a wrong part; missing the body of the pump;;;;
I ordered the kit for 74 Euros; you delivered the kit for 54 Euros
Translated reviews
for this order I give you only one star; because I received a wrong part; missing the body of the pump;;;;
I ordered the kit for 74 Euros; you delivered the kit for 54 Euros
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Indeed it was a logistical error in product referencing.
We took care to send you directly the new item.
Hoping to have done everything for your satisfaction.
And we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Indeed it was a logistical error in product referencing.
We took care to send you directly the new item.
Hoping to have done everything for your satisfaction.
And we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
A
Rating: 4 out of 5
The products are shipped and at a reasonable price. Delays a bit long.
Translated reviews
A
Rating: 4 out of 5
Serious site, parts conforming to the order, fast delivery.
A small downside, impossible to reach the technical service.
Translated reviews
A small downside, impossible to reach the technical service.
A
Rating: 4 out of 5
despite some issues with order preparation, it's good.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 3 out of 5
My 4-liter oil can was half empty in the box.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Despite a piece error in my order,
piecesbateaux.com did everything to send me the correct part.
I therefore received the part in time for the boat outing of the weekend!
Easily reachable by phone, available, pleasant and very professional.
Translated reviews
piecesbateaux.com did everything to send me the correct part.
I therefore received the part in time for the boat outing of the weekend!
Easily reachable by phone, available, pleasant and very professional.
A
Rating: 4 out of 5
Good site but incomplete
Translated reviews
A
Rating: 4 out of 5
Nothing to report, fast and efficient.
Translated reviews
A
Rating: 3 out of 5
I ordered a gas pump that unfortunately was defective... Indeed, it was slightly cracked and therefore the gasoline was leaking... I returned the part and have been waiting for a refund for a few days.
Translated reviews
A
Rating: 4 out of 5
I am satisfied with the order and the service provided by a team of professionals
Translated reviews
A
Rating: 4 out of 5
good
Translated reviews
A
Rating: 3 out of 5
the product meets my expectations but delivery times are long, good customer service performance
Translated reviews