Customer reviews of Pieces Bateaux

9,5 /10

Based on 8 412 published reviews

5 6 968 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 16/09/2018 à 15h43 following a purchase from 27/08/2018

super, I am happy

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Acheteur Vérifié

Published on 14/09/2018 à 13h04 following a purchase from 03/09/2018

All my orders have arrived and are compliant, I trust this supplier a lot, do the same

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Acheteur Vérifié

Published on 14/09/2018 à 13h01 following a purchase from 24/08/2018

I recommend

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Acheteur Vérifié

Published on 13/09/2018 à 11h55 following a purchase from 02/09/2018

Fast deadlines and very welcoming by phone, very practical for technical information

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Acheteur Vérifié

Published on 13/09/2018 à 10h23 following a purchase from 05/09/2018

Very serious

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Acheteur Vérifié

Published on 12/09/2018 à 20h52 following a purchase from 03/09/2018

Fast delivery
Correct price.

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Acheteur Vérifié

Published on 12/09/2018 à 20h47 following a purchase from 11/08/2018

very well designed site, a lot of choice.

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Acheteur Vérifié

Published on 12/09/2018 à 19h56 following a purchase from 30/08/2018

Perfect.
Fast delivery. Well packaged. Compliant with the order

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Acheteur Vérifié

Published on 12/09/2018 à 18h12 following a purchase from 29/08/2018

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 12/09/2018 à 17h35 following a purchase from 28/08/2018

perfect

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Acheteur Vérifié

Published on 12/09/2018 à 13h43 following a purchase from 24/08/2018

Very professional

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Acheteur Vérifié

Published on 12/09/2018 à 12h28 following a purchase from 24/08/2018

Compliant and fast.

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Acheteur Vérifié

Published on 12/09/2018 à 11h46 following a purchase from 21/08/2018

A very professional team that meets our requests

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Acheteur Vérifié

Published on 12/09/2018 à 11h03 following a purchase from 26/08/2018

15 days for delivery in NC

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Acheteur Vérifié

Published on 12/09/2018 à 10h25 following a purchase from 27/08/2018

all OK

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Acheteur Vérifié

Published on 12/09/2018 à 10h22 following a purchase from 27/08/2018

Very good

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Acheteur Vérifié

Published on 12/09/2018 à 09h47 following a purchase from 30/08/2018

efficient

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Acheteur Vérifié

Published on 12/09/2018 à 09h09 following a purchase from 24/08/2018

perfect thank you

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Acheteur Vérifié

Published on 12/09/2018 à 08h57 following a purchase from 04/09/2018

Following a mistake in choosing parts, exchange without shipping costs.

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Acheteur Vérifié

Published on 12/09/2018 à 08h43 following a purchase from 27/08/2018

Clear and easy-to-access site.

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Acheteur Vérifié

Published on 12/09/2018 à 08h12 following a purchase from 28/08/2018

welcoming and friendly sales service and respect for delivery times

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Acheteur Vérifié

Published on 12/09/2018 à 07h45 following a purchase from 01/08/2018

Fast, nothing to complain about!

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Acheteur Vérifié

Published on 12/09/2018 à 07h33 following a purchase from 28/08/2018

shipping, very fast, thank you

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Acheteur Vérifié

Published on 12/09/2018 à 07h23 following a purchase from 27/08/2018

Very good service.

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Acheteur Vérifié

Published on 12/09/2018 à 07h01 following a purchase from 25/08/2018

very satisfied with the delivery time, very good response from customer service to a question, I recommend

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Acheteur Vérifié

Published on 12/09/2018 à 06h47 following a purchase from 25/08/2018

Very clear site

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Acheteur Vérifié

Published on 12/09/2018 à 06h45 following a purchase from 04/09/2018

Fast good advice

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Acheteur Vérifié

Published on 12/09/2018 à 06h00 following a purchase from 27/08/2018

excellent

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Acheteur Vérifié

Published on 12/09/2018 à 00h46 following a purchase from 18/08/2018

super

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Acheteur Vérifié

Published on 12/09/2018 à 00h42 following a purchase from 25/08/2018

Serious and fast

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Acheteur Vérifié

Published on 09/09/2018 à 22h46 following a purchase from 17/08/2018

Very good

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Acheteur Vérifié

Published on 02/09/2018 à 21h52 following a purchase from 08/08/2018

the site is very good and the communication too

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Acheteur Vérifié

Published on 29/08/2018 à 00h56 following a purchase from 19/08/2018

optimal

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Acheteur Vérifié

Published on 27/08/2018 à 16h52 following a purchase from 17/08/2018

effective and fast

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Acheteur Vérifié

Published on 26/08/2018 à 11h25 following a purchase from 08/08/2018

When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem)
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.

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Response from Pieces Bateaux Published on 28/08/2018

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.

Acheteur Vérifié

Published on 25/08/2018 à 18h53 following a purchase from 11/08/2018

very good

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Acheteur Vérifié

Published on 24/08/2018 à 16h11 following a purchase from 06/08/2018

Very serious

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Acheteur Vérifié

Published on 24/08/2018 à 07h36 following a purchase from 17/08/2018

Effective

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Acheteur Vérifié

Published on 17/08/2018 à 19h05 following a purchase from 09/08/2018

Professional from advice to shipping

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Acheteur Vérifié

Published on 17/08/2018 à 04h45 following a purchase from 03/08/2018

Perfect!!!

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