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Rating: 5 out of 5
Fast, nothing to complain about!
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 2, 4 and 5 stars
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Rating: 5 out of 5
shipping, very fast, thank you
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Rating: 5 out of 5
Very good service.
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Rating: 5 out of 5
very satisfied with the delivery time, very good response from customer service to a question, I recommend
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Rating: 5 out of 5
Very clear site
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Rating: 5 out of 5
Fast good advice
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Rating: 5 out of 5
excellent
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Rating: 5 out of 5
super
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Rating: 5 out of 5
Serious and fast
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
the site is very good and the communication too
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Rating: 5 out of 5
optimal
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Rating: 5 out of 5
effective and fast
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Rating: 4 out of 5
Delivery compliant and fast
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Rating: 2 out of 5
When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem)
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Translated reviews
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
Very serious
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Rating: 5 out of 5
Effective
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Rating: 5 out of 5
Professional from advice to shipping
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Rating: 5 out of 5
Perfect!!!
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Rating: 5 out of 5
Fast services. If I had known the site earlier, I would have organized a delivery at one of my stops.
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Rating: 5 out of 5
Very complete, many referenced parts.
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Rating: 5 out of 5
The quality and service are top 1!!!
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Rating: 5 out of 5
Very satisfied with the site. The parts are well referenced and easy to find. The prices are very reasonable, and the delivery is very fast. I recommend with my eyes closed.
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Rating: 5 out of 5
Compliant, competent, reliable
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Rating: 4 out of 5
Good
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Rating: 5 out of 5
Serious customer service that responds quickly to questions and sends orders quickly
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Rating: 5 out of 5
Serious and fast
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Rating: 5 out of 5
I have already recommended it to a friend
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Rating: 5 out of 5
Super fast shipping
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Rating: 2 out of 5
Hello
Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
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Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
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Rating: 5 out of 5
list of wrong references.
The delivery delays are due to the fact that you reside in the DOM-TOM, customs formalities can also cause delays beyond our control.
We hope to have done everything to satisfy you, again presenting our apologies for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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The delivery delays are due to the fact that you reside in the DOM-TOM, customs formalities can also cause delays beyond our control.
We hope to have done everything to satisfy you, again presenting our apologies for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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Rating: 5 out of 5
listening and competent
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Rating: 5 out of 5
serious company, impeccable and attentive service towards its customers, I highly recommend it. Thank you.
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Rating: 4 out of 5
Very well-made multi-brand site with a lot of choices
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Rating: 4 out of 5
I have never been disappointed, the parts correspond to what I wanted. Just a small problem with delivery responsiveness when it's free shipping, but otherwise good advice and clean product.
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Rating: 4 out of 5
Products and delivery times are compliant. The packaging could be more careful, a grease cartridge was open because it was crushed by other items in the package. Site to recommend for the range of products offered.
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Rating: 4 out of 5
Serious: one item instead of 2 delivered. Error reported and corrected very quickly. We appreciated the professionalism.
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Rating: 5 out of 5
I recommend the parts and boats company, very serious and attentive to customer requests, very good customer service, I would recommend on this site.
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Rating: 5 out of 5
Serious and reliable
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