Customer reviews of Pieces Bateaux

Hello, The oil filter you ordered does correspond to a Mercruiser 4.3L. However, there is a filter with a thread of 13/16" x 16NPT and another filter with a thread of M18x1.5. This engine has been manufactured for many years, so several part references are possible. If you have any doubts, just contact us with your engine's serial number and we will confirm the correct part reference. Remaining at your service, Best regards, The Boat Parts Team.

Hello,
Some products currently have quite long delays. We have communicated with you about the availability of the parts of your order and offered you a partial shipment or a cancellation.
We remain at your service.
Best regards,
The Boat Parts Team.

Hello, following your message we contacted the carrier because the list of pickup points is not managed at our level but by a national network. We were informed that the package could not be delivered to the initial pickup point because it was unavailable. It is possible that some relays are in the process of ceasing activity or are under contract termination but still appear on the list, as there is a processing and update delay. A notice of suffering has been sent to the relay unit to schedule a new delivery to another available pickup point. The package was therefore delivered on 03/05. Regarding the quality of the product you mentioned, we are surprised as we have never received any negative feedback on this part. Remaining at your service, best regards, The Boat Parts Team.

Hello, Your order was processed on 11/4 with a supply of the part from the manufacturer. Due to the Easter weekend and public holidays in Alsace, your order could only be shipped on 19/4. We apologize for the inconvenience. Best regards, The Pièces Bateaux team.

Hello, We are following up on your review. We are sorry that the delay did not meet your expectations but would like to provide you with some clarifications. We informed you on 01/18 of the availability of the reference in our premises during the week of 01/24 to 01/28. We finally received the part on 02/02 and it was sent to you the same day. Regarding original parts, manufacturers communicate very poorly about delays. If the part is delayed we are not informed. Concerning Johnson-Evinrude parts, it is already positive to still be able to obtain parts, as these will gradually be removed since the manufacturer has stopped producing engines. Remaining at your service, Best regards, The Boat Parts Team.

Hello, Considering the public holiday on November 11, your gasket was ordered from Mercury on 12/11. We received it on 15/11 and shipped it the same day. You received it on 17/11. We are on a normal order timeline, especially during the current period where many parts are unavailable. Best regards, The Boat Parts Team.

Hello,
We are following up on your review of the product you received. We are surprised by your comment as we have never had any negative feedback on this product. On the contrary, we only have positive feedback.
Please note that we offer 2 products but in reality, it is just one and the same product but under different packaging. The 2 products are manufactured by the same manufacturer. We have 2 different suppliers because these references are not always available.
We contacted the manufacturer who indicated that the texture of the glue may differ depending on the application conditions (ambient temperature), or if the mixing of the 2 components is not done properly.
Remaining at your disposal,
Best regards,
The Pièces Bateaux team.

Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible, but Mercury is currently very delayed on delivery times.
Remaining at your service,
Best regards,
The Boat Parts Team.

Hello,
We sincerely thank you for your feedback.
The opinion of our customers is very important for us to improve the quality of our service.
Remaining at your disposal,
Best regards,
The Boat Parts Team.

Sir,
You placed an order on Sunday 30/5.
Your order was shipped on Friday 4/6.
The parts you ordered are usually in stock, but a temporary out-of-stock situation is possible. The shipping time for your order is not abnormal.
Best wishes.

Hello,
We are sorry that you were not satisfied with the delivery time of your order.
However, we would like to inform you that it was not specified on our site that the gasket kit you ordered was available in stock. On the contrary, a availability time was specified. We ordered the gaskets from Yamaha and are dependent on their timeline.
Best regards,
The Pe8ces Bateaux team

Sir,
I think you are mistaken.
You placed your order on Friday 16/4.
Your order was shipped on Monday 19/4.
Faster than that was impossible.
Best regards,
The Pièces Bateaux team.

Hello,
We are contacting you following your review.
We are surprised because you did not contact us.
The products we shipped to you perfectly match those you ordered, and the description on our site.
If they do not suit you, you can return them in their original packaging, and you will be refunded upon receipt.
Best regards,
Thomas.

Hello,
We are sorry that you were not satisfied with our service.
We take your feedback into consideration to further improve our service quality.
We wish you all the best.
Best regards,
The Pièces Bateaux team.

Sir,
You placed your order on Saturday 21/8. Your order was processed on Monday 23/8.
You received your product on Saturday 28/8, which is within 5 working days.
It happens that some products that are usually available are temporarily out of stock.
We are sorry that this delay did not suit you and we do our best throughout the year to have the shortest delays possible.
Best regards,
The Boat Parts Team.

Sir,
We thank you for your comment, the opinion of our customers is precious for improving the quality of our service on a daily basis.
In your case, we are sorry that the packaging did not meet your expectations. However, we are regularly praised by our customers for the quality of protection of our products. If you received the products in perfect condition, isn't that the main thing?
Regarding the packaging box, being in an eco-responsible approach, we reuse the boxes received from our suppliers when they are in good condition. Thus, it is possible that you received a box in the name of a motorist, but we believe it is more responsible to act this way than to throw these boxes away and reuse new ones.
We strive to do everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Hello,
We take into account all the opinions of our customers.
We regret that the delay did not suit you.
However, please note that it remains reasonable, knowing that you placed your order the day before a weekend, and that we had to source your part from the Mercury factory.
We ordered your part on 5/8 and we immediately reshipped it to you upon receipt on 8/8.
You received your order on 10/8, which is a delay of 1 week.
Best regards,
The Pieces Bateaux team.

Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to inform you directly that the 2 desired references required restocking from the Mercury factory.
Indeed, our items are marked "available within the limits of stock" and in case of a shortage, we systematically inform our customers.
To speed things up, we delivered in 2 packages as soon as we received the available item and we offered you a commercial gesture to compensate for the delay.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the

Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. In the case of your order, some items took a long time to supply due to the internal reorganization of the Mercury factory. This created significant delays in deliveries. We source directly from the factory to offer you attractive prices. We have sent the items ready to be shipped and we took care to inform you in writing about these unexpected delays, giving you the option of a refund if necessary. The missing items were shipped separately. We naturally covered the additional transport costs. We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused. Best regards, The Boat Parts Team.

Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.

Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.

Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.

Mr. Danthonny,
Thank you for taking the time to express your dissatisfaction regarding your order.
However, our site PiècesBateaux.com offers delivery with Colissimo to France, to the Overseas Territories, and internationally.
Do not hesitate to contact our sales service, which will be able to guide and assist you in placing an order.
Hoping that you will not remain on this mixed experience.
Sincerely,
The Boat Parts Team

Mr. Ponsonnet,
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the inconvenience caused by the receipt of split parts. Rest assured that this helps us improve the quality of our services.
We still hope to count you among our customers, despite these mixed experiences.
Sincerely,
The Boat Parts Team