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Rating: 3 out of 5
Very good fast delivery, product quality to see too much to say
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 412 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 3 and 4 stars
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Rating: 4 out of 5
product conforms to our expectations, fast delivery
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Rating: 4 out of 5
Everything went well except after receiving the order confirmation I got an email asking me to finalize my order?!
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Rating: 4 out of 5
Delivery time longer than announced but without any seriousness
Very light packaging
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Very light packaging
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Rating: 4 out of 5
More won't be of much use
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Rating: 4 out of 5
Found the right part that's the main thing
With the help of the store
Email and phone
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With the help of the store
Email and phone
A
Rating: 3 out of 5
Shipping too expensive
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Rating: 4 out of 5
Fast delivery, the price is a bit higher than other sites but I always find my parts with you.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very satisfied, I recommend.
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Rating: 4 out of 5
at least, we can have a real technician directly on the phone. increasingly rare
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Rating: 4 out of 5
Very competent and very pleasant information service. Thank you
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Rating: 4 out of 5
Satisfied with the delivery service.
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Rating: 4 out of 5
Products matching expectations and delivered quickly
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Rating: 4 out of 5
Nothing to say for Pieces Bateaux, well-prepared and well-packaged order, missing item replaced by another equivalent item after request for agreement.
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Rating: 4 out of 5
Delivery time too long
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Rating: 4 out of 5
Very satisfied
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Rating: 4 out of 5
Satisfied
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Rating: 3 out of 5
Hello, I sent you an email to inform you that the received parts do not have the correct dimensions, accompanied by a photo. To date, I am waiting for your response.
Thank you in advance.
Best regards
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Thank you in advance.
Best regards
A
Rating: 4 out of 5
Incomplete order but correction made very quickly. Very good I recommend
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Rating: 3 out of 5
Delivery time of 7 days for parts in stock. If not, products conform to my expectations
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Rating: 4 out of 5
Perfect it works well.
But package preparation and delivery too long....
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But package preparation and delivery too long....
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Rating: 4 out of 5
I find that the delivery is quite fast. However, can we return an item that has been ordered?
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Rating: 4 out of 5
Order conform but delivery a bit long.. thank you
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Rating: 4 out of 5
Good advice and after order delivery within 4 days thank you
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
Hello
Promo code issued in 2020 and not taken into account in 2021 although not dated; moreover spring promo 2021 announced 48h after the order
No response to my email about the promo code
In short not great; you just lost a customer
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Promo code issued in 2020 and not taken into account in 2021 although not dated; moreover spring promo 2021 announced 48h after the order
No response to my email about the promo code
In short not great; you just lost a customer
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Rating: 4 out of 5
Good.. faster delivery than expected.
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Rating: 4 out of 5
Very fast, only annoying detail, the assembly sheet is in English.
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Rating: 4 out of 5
Fast delivery and suitable products (filters and water pump rotor) at a very favorable price. I found all the maintenance material for my Volvo MD2030 from a single supplier, it's perfect.
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Rating: 4 out of 5
No problem with the top order
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Rating: 4 out of 5
Very professional, very serious
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Rating: 4 out of 5
Hello,
The only downside, I was able to order the part while you were not sure of its availability!
For the rest, nothing to say. Keep it up!
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The only downside, I was able to order the part while you were not sure of its availability!
For the rest, nothing to say. Keep it up!
A
Rating: 3 out of 5
the order is not complete
I will reevaluate after installation
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I will reevaluate after installation
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Rating: 4 out of 5
good
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Rating: 3 out of 5
received late because not available although it was not specified on the site
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Rating: 4 out of 5
Part conforms. Delivery time a bit long. Best regards
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Rating: 3 out of 5
Hello disappointed by the delivery order of 27/11/20 received on 08/12/20
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.
A
Rating: 3 out of 5
The delivery was a nightmare! First time in 20 years that I am told that my postal code does not exist ..
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.
A
Rating: 3 out of 5
everything would have been perfect, if the shipping had been free, or at least at the real price !!!!! 95g for 9€ is the price for 1100g to Guadeloupe......; strange and not cool. I think I will no longer order from you, propeller bought from one of your competitors, 650g, free and delivered to my home. and it is not Amazon, or discount, but a company like yours. best regards. maybe you will reconsider your shipping policy?????
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.