The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
I was forced to take an item to complete my order due to a cheap item around €17, except that the second item of a small amount was not at the reception of the order.
To make matters worse, without being notified, the pickup point closed in July and August, a situation not warned at the time of the order.
I went to search for my order, to finalize and find it at the DPD depot in Tresses, which is a trip of nearly sixty kilometers.
Let's hope that such mishaps do not happen to other customers.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2022
Fast and efficient, however, the price of original Suzuki Outboard parts is totally outrageous! Over €50 for a kill switch...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2022
Searching for parts on the site is not easy, it would be better to enter the type of engine and have all available references more easily.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2022
More than 10 days for delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2022
The collection hours at the depot were not good. A trip for nothing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2022
average quality of parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
The parts are OK, delivery too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2022
Fast delivery too bad the price is a bit high
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2022
The part is very good nothing to say, but 6€ for delivery for 1 seal is a bit excessive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2022
Paid 7 euros to receive a week later, that's expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
Contact, advice, delivery. 5 stars. However, the price increase when I wanted to order online: deplorable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2022
Good management on your part but for the reception it was complicated... I had to go to Frejorgues to pick up at the depot to get my package on the desired date.. you should have other delivery options than DPD. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2022
Good for the site and supplies.
But the carrier DPD should be removed as it was delivered after complaints to another relay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
Hello, the packaging of the cylinder head gasket I ordered leaves something to be desired, the gasket arrived all twisted, the cardboard packaging is not rigid enough to protect it.
Thank you for taking this into account
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2022
I would have liked to be a little more informed about the progress of my order regarding the delivery, the package was in my mailbox without a signature.
Otherwise very good, thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2022
Very satisfied with the supplier but my package sat for a week in Ajaccio.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2022
Delivery wait too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2022
delivery date not respected otherwise well packaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2022
The order was announced within 5 days, I received it after 7 days. You might say there are two non-working days, but this was not indicated to me when ordering
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2022
I paid for home delivery by colissimo and had to pick up my package at the post office due to a serious packaging issue, however, I have never been disappointed with any previous order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2022
Hello, I am disappointed, the ordered part is not the right one.
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Response from Pieces Bateaux
Hello, can you tell us more about your problem? Your order was shipped on February 17 and we have not heard back from you until today. If there is an error regarding your order, our sales service is at your disposal to resolve the issue. If the ordered part does not correspond to your application, our technical service is at your service to find the part you need. Best regards, The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2022
The box arrived a bit messy, some items were out of their packaging
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2022
I received my order, very fast but with a leaking oil can, fortunately, plastic surrounded the can but I do not have the required amount of oil for my oil change (I lost less than a liter). Will there be a goodwill gesture?
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Response from Pieces Bateaux
Hello,
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2021
Well received on the right dates but for a pack of gaskets, two main ones are missing.
Exhaust gasket and intake gasket
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2021
Bad delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2021
I received everything well but there was a problem during delivery and I never knew what it was. I received an email to warn me without explanation and the package was delivered three days after the initial date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2021
The delay between ordering and delivery is always too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
Processing time quite long.
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Response from Pieces Bateaux
Hello,
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2021
Delivery times not respected and lack of information for the customer, you have to send a complaint email to get the response 'waiting for delivery from our supplier' for a product reputed to be in stock!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2021
Parts very good! A little lack of communication nonetheless and it's a shame not to be able to reach anyone by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2021
Too long to get parts, might as well order directly from the dealer it's cheaper and faster
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2021
Good choice but high prices and expected deadlines not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
Delivery time not respected.
The carrier announces the delivery and never arrives without explanation.
Just for that I would be reluctant to recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2021
Processing time before shipping too long
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Response from Pieces Bateaux
Hello, You placed an order on August 4, and it was shipped on August 6. Excellent continuation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2021
Package received damaged. Informed pieces bateaux who took my replacement request into consideration. I recommend this site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2021
The site, customer service, and delivery are okay... but parts are excessively expensive... that's abuse.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2021
Fast delivery and quality close to the original.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2021
shipping too slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2021
the site is perfect but the delivery is very slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
10 days to receive a water hose coming from Europe, disappointed, the rest perfect, followed by the advisor by email very efficient, I will recommend on this site, just need to be faster
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible.
Remaining at your service,
Best regards,
The Boat Parts Team.
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