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Rating: 3 out of 5
The collection hours at the depot were not good. A trip for nothing.
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 410 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
3 star reviews
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Rating: 3 out of 5
average quality of parts
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Rating: 3 out of 5
The parts are OK, delivery too long
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Rating: 3 out of 5
Fast delivery too bad the price is a bit high
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Rating: 3 out of 5
The part is very good nothing to say, but 6€ for delivery for 1 seal is a bit excessive.
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Rating: 3 out of 5
Paid 7 euros to receive a week later, that's expensive
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Rating: 3 out of 5
Contact, advice, delivery. 5 stars. However, the price increase when I wanted to order online: deplorable.
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Rating: 3 out of 5
Good management on your part but for the reception it was complicated... I had to go to Frejorgues to pick up at the depot to get my package on the desired date.. you should have other delivery options than DPD. Best regards
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Rating: 3 out of 5
Good for the site and supplies.
But the carrier DPD should be removed as it was delivered after complaints to another relay.
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But the carrier DPD should be removed as it was delivered after complaints to another relay.
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Rating: 3 out of 5
Hello, the packaging of the cylinder head gasket I ordered leaves something to be desired, the gasket arrived all twisted, the cardboard packaging is not rigid enough to protect it.
Thank you for taking this into account
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Thank you for taking this into account
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Rating: 3 out of 5
I would have liked to be a little more informed about the progress of my order regarding the delivery, the package was in my mailbox without a signature.
Otherwise very good, thank you
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Otherwise very good, thank you
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Rating: 3 out of 5
Very satisfied with the supplier but my package sat for a week in Ajaccio.
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Rating: 3 out of 5
Delivery wait too long
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Rating: 3 out of 5
delivery date not respected otherwise well packaged
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Rating: 3 out of 5
The order was announced within 5 days, I received it after 7 days. You might say there are two non-working days, but this was not indicated to me when ordering
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Rating: 3 out of 5
I paid for home delivery by colissimo and had to pick up my package at the post office due to a serious packaging issue, however, I have never been disappointed with any previous order.
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Rating: 3 out of 5
Hello, I am disappointed, the ordered part is not the right one.
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Response from Pieces Bateaux
Hello, can you tell us more about your problem? Your order was shipped on February 17 and we have not heard back from you until today. If there is an error regarding your order, our sales service is at your disposal to resolve the issue. If the ordered part does not correspond to your application, our technical service is at your service to find the part you need. Best regards, The Pièces Bateaux team.
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Rating: 3 out of 5
The box arrived a bit messy, some items were out of their packaging
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Rating: 3 out of 5
I received my order, very fast but with a leaking oil can, fortunately, plastic surrounded the can but I do not have the required amount of oil for my oil change (I lost less than a liter). Will there be a goodwill gesture?
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Response from Pieces Bateaux
Hello,
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
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Rating: 3 out of 5
Well received on the right dates but for a pack of gaskets, two main ones are missing.
Exhaust gasket and intake gasket
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Exhaust gasket and intake gasket
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Rating: 3 out of 5
Bad delivery times
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Rating: 3 out of 5
I received everything well but there was a problem during delivery and I never knew what it was. I received an email to warn me without explanation and the package was delivered three days after the initial date.
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Rating: 3 out of 5
The delay between ordering and delivery is always too long.
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Rating: 3 out of 5
Processing time quite long.
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Response from Pieces Bateaux
Hello,
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.
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Rating: 3 out of 5
Delivery times not respected and lack of information for the customer, you have to send a complaint email to get the response 'waiting for delivery from our supplier' for a product reputed to be in stock!
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Rating: 3 out of 5
Parts very good! A little lack of communication nonetheless and it's a shame not to be able to reach anyone by phone
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Rating: 3 out of 5
Too long to get parts, might as well order directly from the dealer it's cheaper and faster
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Rating: 3 out of 5
Good choice but high prices and expected deadlines not respected.
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Rating: 3 out of 5
Delivery time not respected.
The carrier announces the delivery and never arrives without explanation.
Just for that I would be reluctant to recommend.
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The carrier announces the delivery and never arrives without explanation.
Just for that I would be reluctant to recommend.
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Rating: 3 out of 5
Processing time before shipping too long
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Response from Pieces Bateaux
Hello, You placed an order on August 4, and it was shipped on August 6. Excellent continuation.
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Rating: 3 out of 5
Package received damaged. Informed pieces bateaux who took my replacement request into consideration. I recommend this site.
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Rating: 3 out of 5
The site, customer service, and delivery are okay... but parts are excessively expensive... that's abuse.
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Rating: 3 out of 5
Fast delivery and quality close to the original.
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Rating: 3 out of 5
shipping too slow
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Rating: 3 out of 5
the site is perfect but the delivery is very slow
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Rating: 3 out of 5
10 days to receive a water hose coming from Europe, disappointed, the rest perfect, followed by the advisor by email very efficient, I will recommend on this site, just need to be faster
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible.
Remaining at your service,
Best regards,
The Boat Parts Team.
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible.
Remaining at your service,
Best regards,
The Boat Parts Team.
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Rating: 3 out of 5
shipping costs high and long for a 50 g part
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Rating: 3 out of 5
No major complaints but a delay too long between the order and delivery...
Best regards
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Best regards
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Rating: 3 out of 5
Delivery time a bit long for my taste.
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Rating: 3 out of 5
I cannot blame the product as I still have not received it. Ordered to have it on site for my arrival during my trip (1200 km) after 4 days of waiting I will have to return without having finished having received nothing despite paying for shipping fees. So the product may be good but the shipping service is absolutely not up to par.
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