The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
I ordered a revision kit for an outboard motor, all the parts were available loose in the box and I think I'm missing some.
Lack of seriousness on this point
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
Good material, a bit long considering it's in stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2021
the parts are correct, but the delivery time is too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2021
Very good fast delivery, product quality to see too much to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2021
Shipping too expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2021
Hello, I sent you an email to inform you that the received parts do not have the correct dimensions, accompanied by a photo. To date, I am waiting for your response.
Thank you in advance.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
Delivery time of 7 days for parts in stock. If not, products conform to my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
Hello
Promo code issued in 2020 and not taken into account in 2021 although not dated; moreover spring promo 2021 announced 48h after the order
No response to my email about the promo code
In short not great; you just lost a customer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
the order is not complete
I will reevaluate after installation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
received late because not available although it was not specified on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Hello disappointed by the delivery order of 27/11/20 received on 08/12/20
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
The delivery was a nightmare! First time in 20 years that I am told that my postal code does not exist ..
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
everything would have been perfect, if the shipping had been free, or at least at the real price !!!!! 95g for 9€ is the price for 1100g to Guadeloupe......; strange and not cool. I think I will no longer order from you, propeller bought from one of your competitors, 650g, free and delivered to my home. and it is not Amazon, or discount, but a company like yours. best regards. maybe you will reconsider your shipping policy?????
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2020
Hello, good for the service but the prices are in my opinion on the high end.
Best regards Christian 16430
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
delivery times not respected, covid does not explain everything!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Satisfied..good delivery, but wrongly announced a week later !!!!!!
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Response from Pieces Bateaux
Hello,
You ordered on 3/11 and your order was shipped on 4/11.
Transport is once again disrupted by this health crisis, especially since delivery is made to Corsica.
We hope you were satisfied with your shopping experience with us.
Best regards,
The Boat Parts team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2020
Hello,
waiting for 3 weeks without any information is a shame.
but the order finally arrived.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
several ordered parts, and two are missing despite payment and waiting for three weeks.. no news!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Good but a bit long delays
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
Almost a week to receive the package by colissimo ....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2020
Order received on time, but the package arrived damaged and the steering wheel has large scratches.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2020
Order received on time, the product is as ordered but shipping costs are excessive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Hello, in my first order of 15/5 I ordered 2 turbines for Mariner 3.3 but I received Mercury 47-952892 turbines, which do not match. The diameter is 43 instead of 35mm and the shaft diameter is 12 instead of 9mm. In an emergency, I made adjustments, but it does not work properly. Please find me the correct impeller.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
Too bad the ordered parts were not the right ones especially when they are worth €1000
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
No visibility regarding the availability of the part on the website. The part had to be ordered and caused a delay in delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
The parts are compliant but the delivery time is too long for items in stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
A bit expensive for plastic.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
Delivery issue, first package lost, second package received in 15 days. Good responsiveness from piecesbateaux.
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Response from Pieces Bateaux
Hello,
We regret the delivery issues you are experiencing, and we hope to count you among our loyal customers.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2019
Very expensive for these two pieces of scrap metal, it comes back to a few cents in manufacturing, abusive prices
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Response from Pieces Bateaux
Hello,
We acknowledge your message but we are not responsible for the prices set by manufacturers.
The parts you ordered are not just scraps of metal but carburetor jets. We are lucky to still find these parts which are intended for old engines. Otherwise, we would have to specifically machine these parts, and they would be even more expensive.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Lack of communication I had ordered a 2t bardhal oil can and received a total instead without being informed or refunded because the total is cheaper
Disappointed I don't think I will order again on this site
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Response from Pieces Bateaux
Hello Mr. MACAIGNE,
We are sincerely sorry that you were not satisfied with your first order.
When a product is unavailable, we systematically contact our customers to inform them.
In your case, there was an oversight and we apologize for that.
Regarding lubricants, we have decided to gradually replace the Bardahl oil range with those offered by Total. We assure you that Total products are of equivalent or even superior quality.
As for the price, it is a coincidence that the price is slightly lower today. We regularly update our lubricant prices, as they fluctuate like all petroleum products.
We remain at your service, and wish you all the best.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2019
7€ to ship 2 seals and an anode is a bit expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Order received late otherwise very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2019
Not enough details in the content of the order
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Response from Pieces Bateaux
Hello,
We are following up on your comment.
Can you inform us of what information you need?
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
Despite good advice, the propeller cannot fit on the boat, I will contact the advisor again thank you
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Response from Pieces Bateaux
Hello,
We acknowledge receipt of your message.
The technical service has verified the characteristics of the propeller with your engine and it should fit. We invite you to contact our technical service again so that we can understand the problem and provide you with a solution.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2019
Well received
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Response from Pieces Bateaux
We thank you for your understanding and remain at your service. The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2019
should negotiate lower prices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2019
delivery much too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
The package is torn, extremely dirty! It's better to use cardboard rather than plastic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
not enough details on the parts of the small 4, 5 and 6 hp engines, we should have 3D images of the parts and improve your search engine, some parts not found.......but still good. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2019
Average because in the maintenance kit I bought, the fuel filter was not suitable for my engine... the rest was, fortunately!!
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Response from Pieces Bateaux
Hello,
We will redo a verification of what we sent you as well as the nomenclature of our kit regarding the problem you reported in order to understand if there was an error.
We strive to verify the compatibility of the parts but there are so many different versions, sometimes with modified assemblies, that a 100% success rate is difficult.
In any case, our collaborators remain available, and you just need to contact us so that we can find a solution together.
Thank you for your understanding, best regards.
The PIECESBATEAUX.COM team
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