The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
fast delivery but lacks protection for a gasket that could have been folded in a simple bubble envelope without cardboard to stiffen the whole thing
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Response from Pieces Bateaux
Hello,
We take your remark into consideration in order to continue improving our services.
When it comes to a large or fragile gasket,
such as a cylinder head gasket for example, we use cardboard envelopes.
Thank you for your trust, we wish you a good continuation.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Spent a long time on the site to really find the right reference for my Yamaha 40Q engine. I only found the gaskets for the turbine housing and the thermostat gasket. Otherwise, the rest seems perfect.
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Response from Pieces Bateaux
Hello,
We are happy that you find our site pleasant.
It is true that we offer many products but some references may be missing.
It is difficult to be complete as there are so many parts.
Do not hesitate to contact us so that we can help you.
In most cases, we manage to find the references our customers ask for.
Thank you for your trust, we wish you a good continuation.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2019
part ordered on May 21, delivery promised for the 24/25 at the latest, order received on May 29! the part was supposedly in stock....
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Response from Pieces Bateaux
Hello,
We are sincerely sorry for the delay in your delivery. If the parts are not available in stock with us, but are available at the factory, we are able to meet very short delivery times. Unfortunately, in your case, our delivery was lost and this caused a delay in our shipment.
Thank you for your understanding, we wish you a good continuation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2019
no response to requests following a delivery not conforming to the order. Despite their mistake, they keep the credit, you have to place a new order with new shipping costs, unacceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2019
For some items, a sufficiently precise description is missing. I bought a priming bulb that I thought had no anti-return device: missed, upon unpacking it turns out that the bulb is equipped with such a system. Given the cost of the product and shipping fees, I threw the product away.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2019
Hello,
The delay was a bit long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2019
ordered on Saturday, received the following Friday (Wednesday being a holiday)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2019
Significant delivery delays, lack of information
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2019
Part not in stock, more than 15 days to be delivered, too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2019
!!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2019
Very good, but I didn't find my antifouling
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2019
The order preparation time a bit long (3 days)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2019
Hello, even though we proposed to return the order, I find it unfortunate for a web sales site not to have contractual photos. The water pump kit does not include the key while it is clearly visible in the photo. Whether it's a fault of the supplier or not, it's not my problem. I strongly encourage you to include contractual photos to avoid frustrating and putting customers who expect a complete kit (... with key...) for a planned intervention in a difficult situation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
I did not receive the correct part ordered I am waiting for the exchange
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2019
Improvements needed for parts search
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2019
impossible to reach customer service by phone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
Order compliant with the product but delivery a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
Wide selection of parts, delivery time too long, order placed on the weekend, received the following Friday, 'in colissimo'!... a weekend lost...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
Some products are mid-range but deadlines respected and good prices compensate...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2018
Parts received, poorly packaged in bulk and poorly protected, a spark plug even came out of its box. Good price but need to make an effort on this point.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2018
Bad part not enough details
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2018
incomplete order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2018
Order well received. Nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2018
I confirm that it is a good site but it's a shame they don't take back certain parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2018
The description does not specify that the bowl gasket and the needle valve are only provided in one copy, while the gaskets towards the cylinder head are provided for the 2 double body carburetors.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
package very poorly done! delivered completely smashed...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2018
Rating 3 because one item was missing from the received order but a lot of professionalism to quickly rectify the error.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2018
Practical and ergonomic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2018
Good site with good information on products, unfortunately, first order, first shipping error, not corresponding to the order. Nevertheless, efficient customer service and quick and compliant return of the ordered parts after my first complaint message.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2018
No delivery note in the first incomplete shipment, nor in the second regarding the remainder of the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2018
Compliant with the order, but very long delay for certain parts.
I still recommend it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2018
For the parts, it's okay but for the delivery times, it needs to be reviewed, not to mention the very poor communication if you have a delivery problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
2 pieces were not compliant with my engine.
The site was reactive afterwards, however.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
The gasket kit does not fully match the expected gaskets (carburetor bowl gasket)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
Average rating, out of 3 items: 1 is not compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Very unpleasant commercial relationship, I did not feel listened to, the customer service was much more professional after a reference problem and return of the part at my expense.
The minimum was done, refund of the part and shipping costs
I am not sure I will order from this site again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2018
lamentable order tracking order placed on February 2 received on March 6 if I hadn't worried, I would never have heard anything no indication on the site for the availability of the parts and that frankly needs urgent modification positively, well informed about the type of part to order according to the type of material
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2018
Delivery of part of the parts with a note of apology for the missing ones. After a week of waiting, I contacted customer service to know the delivery date of the missing parts but the response received is "maybe towards the end of the month" which means a month of waiting and I'm not even sure to get my parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
So-called problems with the Mercury supplier, after 10 days of waiting,
Strangely at another distributor, I received the same part in 48 hours.... you need to review your supplier agreements or find another excuse... for the rest of the order no issues...
I will not order from you again
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items out of the 4, namely the "Complete Trim Mercury Mariner 75 to 115hp (4 stroke) ref 8M0090335" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, we refunded you. It may be that another distributor was able to deliver you this part in 48h if this reference is available in their stock. We source directly from the factory to provide you with attractive prices.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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