Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

3 star reviews

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2019
delivery much too long.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
The package is torn, extremely dirty! It's better to use cardboard rather than plastic
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
not enough details on the parts of the small 4, 5 and 6 hp engines, we should have 3D images of the parts and improve your search engine, some parts not found.......but still good. Best regards
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2019
Average because in the maintenance kit I bought, the fuel filter was not suitable for my engine... the rest was, fortunately!!
Translated reviews
Response from Pieces Bateaux
Hello,
We will redo a verification of what we sent you as well as the nomenclature of our kit regarding the problem you reported in order to understand if there was an error.
We strive to verify the compatibility of the parts but there are so many different versions, sometimes with modified assemblies, that a 100% success rate is difficult.
In any case, our collaborators remain available, and you just need to contact us so that we can find a solution together.
Thank you for your understanding, best regards.
The PIECESBATEAUX.COM team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2019
fast delivery but lacks protection for a gasket that could have been folded in a simple bubble envelope without cardboard to stiffen the whole thing
Translated reviews
Response from Pieces Bateaux
Hello,
We take your remark into consideration in order to continue improving our services.
When it comes to a large or fragile gasket,
such as a cylinder head gasket for example, we use cardboard envelopes.
Thank you for your trust, we wish you a good continuation.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Spent a long time on the site to really find the right reference for my Yamaha 40Q engine. I only found the gaskets for the turbine housing and the thermostat gasket. Otherwise, the rest seems perfect.
Translated reviews
Response from Pieces Bateaux
Hello,
We are happy that you find our site pleasant.
It is true that we offer many products but some references may be missing.
It is difficult to be complete as there are so many parts.
Do not hesitate to contact us so that we can help you.
In most cases, we manage to find the references our customers ask for.
Thank you for your trust, we wish you a good continuation.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2019
part ordered on May 21, delivery promised for the 24/25 at the latest, order received on May 29! the part was supposedly in stock....
Translated reviews
Response from Pieces Bateaux
Hello,
We are sincerely sorry for the delay in your delivery. If the parts are not available in stock with us, but are available at the factory, we are able to meet very short delivery times. Unfortunately, in your case, our delivery was lost and this caused a delay in our shipment.
Thank you for your understanding, we wish you a good continuation.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2019
no response to requests following a delivery not conforming to the order. Despite their mistake, they keep the credit, you have to place a new order with new shipping costs, unacceptable.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2019
For some items, a sufficiently precise description is missing. I bought a priming bulb that I thought had no anti-return device: missed, upon unpacking it turns out that the bulb is equipped with such a system. Given the cost of the product and shipping fees, I threw the product away.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2019
Hello,
The delay was a bit long.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2019
ordered on Saturday, received the following Friday (Wednesday being a holiday)
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2019
Significant delivery delays, lack of information
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2019
Part not in stock, more than 15 days to be delivered, too long.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2019
!!!!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2019
Very good, but I didn't find my antifouling
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2019
The order preparation time a bit long (3 days)
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2019
Hello, even though we proposed to return the order, I find it unfortunate for a web sales site not to have contractual photos. The water pump kit does not include the key while it is clearly visible in the photo. Whether it's a fault of the supplier or not, it's not my problem. I strongly encourage you to include contractual photos to avoid frustrating and putting customers who expect a complete kit (... with key...) for a planned intervention in a difficult situation.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
I did not receive the correct part ordered I am waiting for the exchange
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2019
Improvements needed for parts search
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2019
impossible to reach customer service by phone.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
Order compliant with the product but delivery a bit long
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
Wide selection of parts, delivery time too long, order placed on the weekend, received the following Friday, 'in colissimo'!... a weekend lost...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
correct
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
Some products are mid-range but deadlines respected and good prices compensate...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2018
Parts received, poorly packaged in bulk and poorly protected, a spark plug even came out of its box. Good price but need to make an effort on this point.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2018
Bad part not enough details
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2018
incomplete order
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2018
Order well received. Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2018
I confirm that it is a good site but it's a shame they don't take back certain parts
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2018
The description does not specify that the bowl gasket and the needle valve are only provided in one copy, while the gaskets towards the cylinder head are provided for the 2 double body carburetors.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
package very poorly done! delivered completely smashed...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2018
Rating 3 because one item was missing from the received order but a lot of professionalism to quickly rectify the error.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2018
Practical and ergonomic
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2018
Good site with good information on products, unfortunately, first order, first shipping error, not corresponding to the order. Nevertheless, efficient customer service and quick and compliant return of the ordered parts after my first complaint message.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2018
No delivery note in the first incomplete shipment, nor in the second regarding the remainder of the order.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2018
Compliant with the order, but very long delay for certain parts.
I still recommend it.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2018
For the parts, it's okay but for the delivery times, it needs to be reviewed, not to mention the very poor communication if you have a delivery problem.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
2 pieces were not compliant with my engine.
The site was reactive afterwards, however.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
The gasket kit does not fully match the expected gaskets (carburetor bowl gasket)
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
Average rating, out of 3 items: 1 is not compliant.
Translated reviews
We use cookies for audience measurement and improving user experience.