Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 410 published reviews
5 6 966 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
1st order perfect, the second with a month and a half delay.......... while given in stock
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Tohatsu Water Pump Body 4 to 6hp (2 and 4 stroke) ref 16156; took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We took care to inform you regarding these unexpected delays, leaving you the possibility of a refund if necessary.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
AVERAGE SERVICE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
The delivery was long, and I had to pay customs fees which had never been done for my other orders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Despite the problem encountered, the company showed excellent responsiveness and kept its commitments.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2017
too slow
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, it was a very specific request concerning a very precise part. Identifying the part you were looking for required the intervention of our technical service directly with the factory.
We took care to keep you informed of the progress of our research.
You are right, we preferred to 'lose' a little time in verifications, rather than sending you 'quickly' a non-compliant and unsuitable part.
For a specific part, specific procedure. For us, customer service is paramount.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2017
the cover does not match what I saw on the other zodiac open pro 550 it is too short so it does not completely wrap the boat it is therefore exposed to the weather during winter storage. Too bad I will have to find a solution to protect the back of it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2017
Very pleasant staff on the phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Hello;
for this order I give you only one star; because I received a wrong part; missing the body of the pump;;;;
I ordered the kit for 74 Euros; you delivered the kit for 54 Euros
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Indeed it was a logistical error in product referencing.
We took care to send you directly the new item.
Hoping to have done everything for your satisfaction.
And we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2017
My 4-liter oil can was half empty in the box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
I ordered a gas pump that unfortunately was defective... Indeed, it was slightly cracked and therefore the gasoline was leaking... I returned the part and have been waiting for a refund for a few days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2017
the product meets my expectations but delivery times are long, good customer service performance
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2017
Well not very happy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
The first package received was not the right one. But the team was very responsive and quickly sent the correct part. So apart from a delay issue (the correct part arrived quite late) the service is top. I will reorder on piecesbateaux.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
too bad preparation before shipping took a week otherwise compliant and well packaged.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it was a sensitive part, for which we requested verification from the supplier, as well as in our own premises.
We also took care to prepare all customs formalities for secure shipping to the island of Reunion.
We also have the habit of systematically informing our customers one by one when the shipping delay is slowed down.
Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2017
I waited several weeks to receive my Yamaha engine paint and on top of that I did not receive the right color, thank you
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Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. Indeed, shipping aerosol to Canada can take time due to customs and transport security checks. The color error came from an unreported referencing defect by our supplier. We have taken the necessary steps to update our references. Finally, we took care to resend you the entirety of your compliant order (with the right color) while offering you the 4 cans of paint previously sent and taking all shipping costs on our behalf. Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2016
Delivery times for Belgium were not respected!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
deadlines are not respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2016
I was not informed about the availability of my package at the pickup point.
It was by calling piecebateaux.com that I was informed.
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Response from Pieces Bateaux
Mr. Ulloa,
We thank you for sharing your impressions with us.
The notification by Colissimo regarding the delivery of your package at the pickup point was not made, we will escalate this information on our side. Please accept our apologies for the inconvenience caused.
Best regards,
The Pièces Bateaux Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2016
Hello
I order a lot of equipment from you and I still have more to order but not enough discounts for customers, it's a shame and cheaper elsewhere on certain sites.
Otherwise, impeccable delivery and in good condition.
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