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A
Rating: 5 out of 5
Fast delivery
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Very clear, easy to read
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A
Rating: 5 out of 5
Very good and serious site. I've been buying from them for years.
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Rating: 5 out of 5
as usual, very explicit site, engaging store, top service and parcel dispatch and above all the kindness and availability of the sales staff.
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A
Rating: 5 out of 5
Fast shipping and quality products
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A
Rating: 4 out of 5
Plantin: Very good products (including dried morels), very well designed site, fast delivery. I'm a loyal customer and can only urge skeptics to follow me...
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A
Rating: 5 out of 5
Good delivery, I asked for the day to be changed, everything was well taken into account.
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Rating: 5 out of 5
Very accessible site. Fast and accurate delivery with very good packaging. I can't rate the products as they are Christmas gifts.
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Rating: 4 out of 5
Customer service is top notch, as is shipping. On the other hand, I didn't spontaneously see certain products on the site (e.g. summer truffle carpaccio).
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A
Rating: 5 out of 5
So good!
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A
Rating: 5 out of 5
Fast shipment in careful packaging. Thank you
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Rating: 5 out of 5
Exceptional product quality, a real treat!
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A
Rating: 5 out of 5
Easy
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A
Rating: 5 out of 5
Excellent range but difficult payment procedures.
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Rating: 3 out of 5
There were 1 or 2 damaged truffles, the largest of which appeared to be damaged.
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Rating: 4 out of 5
Very good
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A
Rating: 5 out of 5
Very good customer experience, responsive and helpful service when I called.
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Rating: 5 out of 5
Customer service contact, delivery on time, delighted with the experience and will definitely recommend.
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Rating: 5 out of 5
Exquisite fresh truffle
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Rating: 5 out of 5
Easy to use
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Rating: 4 out of 5
I really like this house. I appreciated the contact by e-mail and telephone. I even visited the store in Puymeras. On the other hand, I have reservations about chronopost, who postponed a delivery for 24 hours, even though the person was waiting for the delivery and was present...
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A
Rating: 5 out of 5
Excellent products, easy ordering on the site, fast delivery. I remain loyal to this company.
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A
Rating: 5 out of 5
It was absolutely perfect!!!!!
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A
Rating: 5 out of 5
Nothing to say about the service. Impeccable
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A
Rating: 5 out of 5
Fast service. Would recommend.
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A
Rating: 5 out of 5
Fast delivery
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Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
Very efficient delivery, and superb catalog and recipes added to my order.
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Rating: 5 out of 5
It was a gift for my mother-in-law. She told me it was the best idea. Super, really big thanks to you!!!
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Rating: 5 out of 5
Delivery was 24 hours late, but the after-sales service was very responsive! I highly recommend it.
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A
Rating: 5 out of 5
Good quality product!
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Rating: 5 out of 5
Very good products, shipped very quickly by Chronofresh and packaged with care. I recommend them!
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A
Rating: 5 out of 5
Since I discovered their products, I've been ordering regularly, for my family or as a gift, and the quality and satisfaction are always there.
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Rating: 4 out of 5
The product is excellent, but the delivery had been announced between 48 and 72h. I was away when the delivery man arrived ~18h after ordering. I very much appreciated the promptness, but this promptness caused a few unforeseen tasks (delivery rescheduling) to be delivered as planned. I would definitely recommend, but this time considering delivery between 15 and 72 hours after ordering.
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A
Rating: 5 out of 5
Nothing to say, the site is user-friendly, the deadlines are respected, the packaging is impeccable...and above all the products are of excellent quality. See you soon...for the black truffles.
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Rating: 5 out of 5
Everything is delicious which is why we order from time to time! Even if it's a bit expensive !!!
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Rating: 5 out of 5
All right!
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Rating: 5 out of 5
My parents were delighted to taste your truffles for their 88th birthday. Made an omelette and salmon trout with truffle sauce. They didn't know the taste of truffles. We had a wonderful time. The meal was in METZ.
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Rating: 1 out of 5
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
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Response from Plantin
Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team
A
Rating: 4 out of 5
Very good
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