Customer reviews of Plantin

Hello,

Thank you for your feedback and for your positive remarks about the quality of the products and the delivery.

Our prices reflect the rarity of truffles, their artisanal harvesting method, as well as the selection, control, and transport requirements related to a fresh and fragile product. However, we understand that this may represent a budget.

We thank you for taking the time to share your opinion.

Best regards,
The Plantin team

Hello,

We are sincerely sorry for this situation and fully understand your dissatisfaction.

Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.

Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.

We remain at your disposal and apologize for the inconvenience caused.

Best regards,
The Plantin team

Hello,

Thank you for your feedback and for your positive remark about the appearance of the truffles.
We are sincerely sorry to learn that two of them were wormy.

Despite careful selection and hand-checking, truffles remain a natural and living product, and unfortunately, some internal defects may not be visible during external sorting.

We fully understand your disappointment and would like to discuss with you to offer you an appropriate solution.

We invite you to contact us at [email protected], specifying your order.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn of your disappointment regarding the truffle foie gras, while thanking you for your positive remark on the fresh truffle.

Since truffle is a natural and delicate ingredient, its aromatic intensity can vary depending on the product and the type of incorporation. Our truffle foie gras recipe is crafted with a focus on flavor balance, so that the truffle complements the foie gras without masking its finesse, which can sometimes be perceived as insufficient intensity according to expectations.

However, we understand your disappointment and wish to discuss with you to better understand your experience and offer you an appropriate solution.

We invite you to contact us at [email protected] so that we can assist you in a personalized manner.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.

A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.

We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).

We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
The Plantin team

Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.

You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.

It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.

We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.

We invite you to contact us at [email protected] to discuss this in more detail.

Best regards,

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.

All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.

In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.

We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.

We invite you to write to us at [email protected] so that we can get back in touch and assist you.

Best regards,

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

We are sincerely sorry for this error during your order and fully understand your disappointment.

This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.

We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.

Best regards,

Hello,

We are sincerely sorry to hear that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

Thank you for taking the time to share your feedback and compliments on the quality of our products.

We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.

Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.

We hope that you will continue to appreciate our products despite everything and remain at your disposal.

Best regards,
Laurent

Hello,

We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.

Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.

We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).

We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.

Best regards,
Laurent

Hello,

Thank you for your feedback and for your honesty.

Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.

Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.

We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.

Best regards,
Laurent

Hello,

We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.

To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.

Awaiting your call,

Best regards,
The Plantin team

Hello,

We are sincerely sorry to hear that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

We are sincerely sorry to hear that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

Thank you for your message and for your transparency.

We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.

We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at [email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.

Our team is always available to assist our customers and ensure the best possible experience.

Best regards,
Laurent

Hello,

We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.

We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.

Your feedback has been duly noted and we thank you for bringing it to our attention.

If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.

Best regards,
The Plantin team

Hello,

Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.

Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.

As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.

We thank you in advance and remain at your disposal.

Best regards,
Laurent

Hello,

We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.

However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.

The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.

We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.

We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.

Best regards,
Laurent

Hello,

We are sorry to hear that the truffle you received did not fully satisfy you.

However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.

It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.

We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.

We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.

Best regards,
Laurent