Customer reviews of Plantin

9,3 /10

Based on 1 765 published reviews

5 1 458 83% 4 131 7% 3 69 4% 2 38 2% 1 69 4%

Summary of reviews

Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.

Reviews 1, 2, 3 and 4 stars

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Patrick G.

Published on 03/01/2024 à 09h17 following a purchase from 16/12/2023

quick and easy

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Florence D.

Published on 02/01/2024 à 14h37 following a purchase from 21/12/2023

Perfect navigation but the truffles ordered were not very tasty

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François S.

Published on 24/12/2023 à 11h46 following a purchase from 13/12/2023

but I haven't tried the command!!!!!

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Marie-Claire W.

Published on 22/12/2023 à 12h30 following a purchase from 12/12/2023

Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.

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Olivier F.

Published on 21/12/2023 à 18h07 following a purchase from 18/12/2023

I thought I'd have a nice 50g truffle, or two medium-sized ones, but in fact I received 9 very small truffles to make 50g. Not easy to make nice strips with that ... disappointed.

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Sylvain H.

Published on 21/12/2023 à 12h09 following a purchase from 18/12/2023

Medium

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Response from Plantin Published on 27/12/2023

Hello, We're sorry to read your comment. Could you please give us more details about your experience so that we can better understand your dissatisfaction? As customer satisfaction is our priority, we are always listening to you so that we can continually improve the quality of our services. Sincerely, the Plantin team

Jean Paul M.

Published on 21/12/2023 à 11h37 following a purchase from 09/12/2023

Fine

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Stephane R.

Published on 20/12/2023 à 15h53 following a purchase from 16/12/2023

The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised

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Celia B.

Published on 17/12/2023 à 13h00 following a purchase from 05/12/2023

The site is well done, the photos are appealing

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Jacques C.

Published on 07/12/2023 à 16h00 following a purchase from 26/11/2023

Fast, efficient delivery, well-made pack, truffles a little young.

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Micke C.

Published on 23/11/2023 à 19h08 following a purchase from 01/11/2023

With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.

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David G.

Published on 19/10/2023 à 14h26 following a purchase from 07/10/2023

Great smell! Average taste level

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Danièle B.

Published on 13/10/2023 à 19h03 following a purchase from 11/10/2023

I'm very happy with this site in general, but unfortunately this time I don't understand why my order left on Friday, which means that I won't receive it until Monday, and for this kind of product, which is worth a certain price, it's better that it doesn't stay with the carrier for a weekend.

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Pierrette I.

Published on 27/08/2023 à 06h53 following a purchase from 22/08/2023

for 100g of truffles, I only received small truffles, I would have liked them a little bigger, but they were succulent. I'm thinking of contacting you again around December to place another order. Thank you very much.

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Farid A.

Published on 17/07/2023 à 18h08 following a purchase from 16/07/2023

Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp

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Response from Plantin Published on 19/07/2023

Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!

Remy G.

Published on 03/07/2023 à 08h32 following a purchase from 29/06/2023

Fast delivery, easy ordering. Packaging to be reviewed

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Vincent P.

Published on 23/06/2023 à 21h33 following a purchase from 13/06/2023

The origins of truffles cannot be found

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Laurent S.

Published on 12/06/2023 à 19h54 following a purchase from 06/06/2023

Delivery times and packaging quality are good, but please note the quality of the cooling block in hot weather.

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Florence S.

Published on 07/06/2023 à 18h21 following a purchase from 27/05/2023

The truffles weren't ripe at all

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Corinne M.

Published on 15/03/2023 à 11h42 following a purchase from 07/03/2023

The site is clear and easy to navigate.

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Claude P.

Published on 04/03/2023 à 20h28 following a purchase from 20/02/2023

The truffles were good but 15-20% more expensive than your competitors.

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Kauko S.

Published on 16/02/2023 à 16h00 following a purchase from 03/02/2023

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Yohan M.

Published on 09/02/2023 à 13h50 following a purchase from 05/02/2023

The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.

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Leïla D.

Published on 03/02/2023 à 09h51 following a purchase from 23/01/2023

The site is beautiful and easy to navigate, and the recipe ideas are great!

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Raphael R.

Published on 30/01/2023 à 09h58 following a purchase from 20/01/2023

Clear site, easy to navigate. I also appreciated the advice on eating truffles.

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Hervé M.

Published on 19/01/2023 à 09h03 following a purchase from 08/01/2023

Mont d'or truffé sold with a consumption limit. Obligation to consume in a hurry and too strong a taste (cheese). Truffle non-existent....

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Ghislaine R.

Published on 13/01/2023 à 14h46 following a purchase from 06/01/2023

Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.

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Alexandre D.

Published on 06/01/2023 à 09h15 following a purchase from 27/12/2022

Tasteless truffle, fast delivery

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Luc M.

Published on 04/01/2023 à 08h14 following a purchase from 18/12/2022

The site is simple and easy to navigate

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Stephan B.

Published on 02/01/2023 à 12h56 following a purchase from 21/12/2022

good product delivered on time: professional!

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Chantal L.

Published on 31/12/2022 à 23h31 following a purchase from 19/12/2022

Nice size chips, satisfied with my order.

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Chantal V.

Published on 31/12/2022 à 10h17 following a purchase from 21/12/2022

Well, so far no problem on your site

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Sylvette S.

Published on 29/12/2022 à 17h11 following a purchase from 16/12/2022

The site is quite practical. Good ergonomics

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Jean-Charles B.

Published on 25/12/2022 à 11h10 following a purchase from 07/12/2022

Catastrophic Chronofresh delivery: the driver missed several appointments while you waited for him all day because no one warned you, with lame excuses each time (the driver didn't find the parcel, the parcel wasn't put on the truck and stayed at the depot, the driver didn't have time to come to your house because he had to return to the depot before 4:00 pm....) The fresh truffle shavings are actually quite large pieces of debris, the smell is good but the taste is a little bland and well below the quality expected of fresh black truffles. The summer truffle pasta is good and as expected.

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Louis P.

Published on 25/12/2022 à 08h39 following a purchase from 20/12/2022

very slow delivery

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Norbert E.

Published on 21/12/2022 à 14h56 following a purchase from 16/12/2022

ordered truffle extra and recu truffles 20 gr

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Daniel D.

Published on 14/12/2022 à 16h46 following a purchase from 10/12/2022

I asked for a deferred delivery, plantin's reply: the price of truffles changes every day, so it's not possible. No more possibility of cancelling the order and taking it back later.

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Bernard R.

Published on 02/12/2022 à 17h47 following a purchase from 29/11/2022

Easy to access and well organized

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Sophie E.

Published on 25/11/2022 à 18h43 following a purchase from 09/11/2022

Too bad I didn't get the 10% newsletters....

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Acheteur Vérifié

Published on 20/08/2022 à 10h05 following a purchase from 10/08/2022

Medium

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