The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
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Olivier L.
Rating: 5 out of 5
following a purchase from 01/02/2025
Perfect as always and fast
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Luc M.
Rating: 5 out of 5
following a purchase from 31/01/2025
Very satisfied with the order, delivered quickly.
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Nathalie V.
Rating: 5 out of 5
following a purchase from 29/01/2025
Great site! Easy ordering and fast shipping! We are ordering the truffle aroma oil for the first time, excellent!
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Jean-Loup S.
Rating: 5 out of 5
following a purchase from 29/01/2025
No problem. Delivery on time, in accordance with the guarantees on the product and its quality. Good house.
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monique B.
Rating: 5 out of 5
following a purchase from 28/01/2025
Excellent product. Very serious company giving very good products and delivering them at the top. Thank you
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Nathalie C.
Rating: 5 out of 5
following a purchase from 28/01/2025
it's the best truffle oil. I've tried several, but always come back to Plantin.
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Julien M.
Rating: 5 out of 5
following a purchase from 28/01/2025
Quality truffles and fast delivery
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Sylvie B.
Rating: 5 out of 5
following a purchase from 26/01/2025
Excellent products and well managed cold delivery
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Shanon C.
Rating: 5 out of 5
following a purchase from 15/12/2024
Super
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Alain J.
Rating: 5 out of 5
following a purchase from 23/01/2025
a reactive and super efficient team Bravo !!!
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edith M.
Rating: 5 out of 5
following a purchase from 18/01/2025
very well
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LIONEL E.
Rating: 3 out of 5
following a purchase from 23/01/2025
This time the truffles lacked flavour!
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Matthieu S.
Rating: 3 out of 5
following a purchase from 22/01/2025
Shipment within 24-48 hours, not the next day before 1pm...
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Kilian C.
Rating: 5 out of 5
following a purchase from 23/01/2025
you need to be or have someone available because delivery is often delayed
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Odile P.
Rating: 5 out of 5
following a purchase from 18/01/2025
Great
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Jean-Louis R.
Rating: 5 out of 5
following a purchase from 21/01/2025
Very good
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Maciej P.
Rating: 5 out of 5
following a purchase from 21/01/2025
Everything went smoothly
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Christian D.
Rating: 5 out of 5
following a purchase from 20/01/2025
Good and trouble-free
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Annick D.
Rating: 5 out of 5
following a purchase from 19/01/2025
Perfect truffles, fast delivery
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MURIEL R.
Rating: 5 out of 5
following a purchase from 15/01/2025
very good products fast delivery
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FLORENCE C.
Rating: 5 out of 5
following a purchase from 17/01/2025
marvellous products, never disappointed, excellent welcome and judicious telephone advice in the store, very good house.
I've already ordered truffles several times online and this time I'm very disappointed, especially as I'd opted for the EXTRA quality. The smell was fine, but the taste was very disappointing considering the price. And the packaging wasn't exceptional either. For the same price or even less, I can find it in shops in Belgium. DON'T FORGET YOUR TYPE OF PRODUCT.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your comment. We are surprised to read that you chose the quality of your truffles knowing that we do not offer the option on our website. The term "extra" simply refers to the visual aspect of the truffle, which must be round and regular enough to be defined as an extra quality truffle. In no way does this affect the taste and fragrance of the fresh truffle. Packaging is the most conventional for fresh truffles. It's all about keeping the product, which is perishable, in suitable packaging for transport, nothing more. Don't forget that we have a customer service team available by e-mail or telephone during store opening hours to answer your questions and find a solution. Sincerely, The Plantin Team
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Juergen A.
Rating: 5 out of 5
following a purchase from 04/01/2025
Completely perfect!
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Charles A.
Rating: 5 out of 5
following a purchase from 26/11/2024
Excellent, I highly recommend
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Ching-hua H.
Rating: 5 out of 5
following a purchase from 15/01/2025
fine
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Uwe K.
Rating: 5 out of 5
following a purchase from 16/01/2025
Again very tasteful products!
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Jean-Brice D.
Rating: 5 out of 5
following a purchase from 14/01/2025
Impeccable transaction
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Carine L.
Rating: 2 out of 5
following a purchase from 15/01/2025
Tasteless truffles. Very disappointing at this price.
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Response from Plantin
Hello Madam, we're sorry to hear about your disappointment. We have tried to contact you several times without success. Our customer service is available by phone and e-mail if you wish to discuss this matter. Have a nice day, the Plantin team
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Jerome T.
Rating: 5 out of 5
following a purchase from 15/01/2025
Quality truffles delivered in express time
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Marie D.
Rating: 5 out of 5
following a purchase from 12/01/2025
Very good products as usual. I am completely satisfied with my order.
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Bruno F.
Rating: 5 out of 5
following a purchase from 09/01/2025
very large house, which I knew when I was still a professional caterer, but this is my first experience as a private individual, perfect.
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