The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
truffle without any taste 70€ that ended up in the trash!
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
A
Aur B.
Rating: 3 out of 5
following a purchase from 10/12/2025
Delivery was done without any problems. But the truffle really lacks aroma, maybe it's too early in the season. Not up to my standards.
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
L
Laurence G.
Rating: 1 out of 5
following a purchase from 10/12/2025
Not happy with the quality, supposedly a truffle!!! No truffle taste
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
R
Rémi B.
Rating: 2 out of 5
following a purchase from 05/12/2025
I ordered a stainless steel truffle mandoline, and I received a wooden mandoline.
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Response from Plantin
Hello,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
P
Philippe D.
Rating: 1 out of 5
following a purchase from 05/12/2025
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
P
Philippe V.
Rating: 3 out of 5
following a purchase from 03/12/2025
Very good products but unfortunately too much commercial pressure, too many promotional emails and impossible to unsubscribe from the list despite several attempts and an email sent. You are heavy
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
P
Patrick R.
Rating: 1 out of 5
following a purchase from 29/11/2025
Non-receipt of the package, the carrier is incompetent
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Response from Plantin
Hello,
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
C
Christine R.
Rating: 2 out of 5
following a purchase from 27/11/2025
A bit, when buying I sincerely thought there were several per lot, and there was only one and it is quite shiny, it would be good to specify (but I may have read it wrong..) well it’s not dramatic
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Response from Plantin
Hello,
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
K
Kristina S.
Rating: 1 out of 5
following a purchase from 24/11/2025
The third door was not labeled and empty. I have contacted Plantin about this three times, but have not received any feedback so far.
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Olivier B.
Rating: 1 out of 5
following a purchase from 25/11/2025
Frozen truffles Once again !!!!!
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Response from Plantin
Hello,
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
P
pierre G.
Rating: 1 out of 5
following a purchase from 26/11/2025
Truffle without taste I will not recommend on the Plantin site.............
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
J
Jacques C.
Rating: 3 out of 5
following a purchase from 26/11/2025
The truffle is not fragrant enough and lacks taste, what a shame
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
F
François C.
Rating: 2 out of 5
following a purchase from 24/11/2025
Dry truffles with little taste I will try again before giving up I will place a new order soon
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Response from Plantin
Hello,
Thank you for your message and for your transparency.
We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.
We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at [email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.
Our team is always available to assist our customers and ensure the best possible experience.
Best regards,
Laurent
M
Marie-Pierre C.
Rating: 1 out of 5
following a purchase from 21/11/2025
I received a gift box with products that expire a week later! (a concern for a holiday gift), I received no apology in return and had to wait before receiving the return label I requested for an exchange. I am disappointed with the company.
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Response from Plantin
Hello,
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Astrid H.
Rating: 3 out of 5
following a purchase from 11/11/2025
Disappointed by the weight (14g instead of 15g) at the price per kilo, it's not nothing and especially a moldy part. These two points are normal for you. Disappointed!
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Response from Plantin
Hello,
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
C
CHRISTOPHE S.
Rating: 1 out of 5
following a purchase from 10/11/2025
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
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Response from Plantin
Hello,
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
K
Kevin L.
Rating: 2 out of 5
following a purchase from 06/11/2025
Unfortunately, a truffle that arrives very dry must have been harvested several days before.
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Response from Plantin
Hello,
We are sorry to hear that the truffle you received did not fully satisfy you.
However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.
It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.
We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.
Best regards,
Laurent
J
Jean-François M.
Rating: 3 out of 5
following a purchase from 02/11/2025
-
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Benjamin D.
Rating: 3 out of 5
following a purchase from 27/10/2025
Of two truffles: 1 perfect, the second giving off an unusual and especially unpleasant smell. I had already encountered an issue during my previous order. I am stopping the expenses…
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D
didier L.
Rating: 1 out of 5
following a purchase from 20/10/2025
FADE, VERY HARD TO CUT
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Maxime P.
Rating: 1 out of 5
following a purchase from 09/09/2025
The truffles arrived too old and they had an unusual smell
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Agnes V.
Rating: 3 out of 5
following a purchase from 12/07/2025
Not bad but not worth the melano
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Paul F.
Rating: 3 out of 5
following a purchase from 14/06/2025
Unlike all the others, my last order was not up to par. The truffles lacked flavor and aroma.
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V
Vincent I.
Rating: 1 out of 5
following a purchase from 22/05/2025
Summer truffles not ripe enough, without smell or taste, other truffle growers wait for them to be ready before selling. You, it's money first
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D
Didier C.
Rating: 1 out of 5
following a purchase from 21/05/2025
Aestivum truffles..... very hard ... no taste... the order follows my call....!!!!!
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FRANCOIS D.
Rating: 3 out of 5
following a purchase from 21/05/2025
not much taste impeccable presentation but little interest at the tasting level
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Brigitte P.
Rating: 3 out of 5
following a purchase from 01/03/2025
Late delivery.
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H K.
Rating: 3 out of 5
following a purchase from 24/02/2025
For 50 g =3 truffles: you could have used 12 peas An option with the number of truffles would be useful...
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Response from Plantin
Hello, and thank you for your feedback!
C
Constant G.
Rating: 3 out of 5
following a purchase from 24/02/2025
Tasteless truffle
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Michel S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Very good product, many thanks
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philippe L.
Rating: 1 out of 5
following a purchase from 16/02/2025
The truffles were tasteless.
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Response from Plantin
Sir,
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
P
PIERRE B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
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Response from Plantin
Dear Sir,
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
S
Stéphane T.
Rating: 3 out of 5
following a purchase from 16/02/2025
A little disappointed by the taste of the truffles, which lacks power.
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Bernard L.
Rating: 2 out of 5
following a purchase from 02/02/2025
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
L
LIONEL E.
Rating: 3 out of 5
following a purchase from 23/01/2025
This time the truffles lacked flavour!
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Matthieu S.
Rating: 3 out of 5
following a purchase from 22/01/2025
Shipment within 24-48 hours, not the next day before 1pm...
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Vincent D.
Rating: 3 out of 5
following a purchase from 16/12/2024
I've already ordered truffles several times online and this time I'm very disappointed, especially as I'd opted for the EXTRA quality. The smell was fine, but the taste was very disappointing considering the price. And the packaging wasn't exceptional either. For the same price or even less, I can find it in shops in Belgium. DON'T FORGET YOUR TYPE OF PRODUCT.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your comment. We are surprised to read that you chose the quality of your truffles knowing that we do not offer the option on our website. The term "extra" simply refers to the visual aspect of the truffle, which must be round and regular enough to be defined as an extra quality truffle. In no way does this affect the taste and fragrance of the fresh truffle. Packaging is the most conventional for fresh truffles. It's all about keeping the product, which is perishable, in suitable packaging for transport, nothing more. Don't forget that we have a customer service team available by e-mail or telephone during store opening hours to answer your questions and find a solution. Sincerely, The Plantin Team
C
Carine L.
Rating: 2 out of 5
following a purchase from 15/01/2025
Tasteless truffles. Very disappointing at this price.
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Response from Plantin
Hello Madam, we're sorry to hear about your disappointment. We have tried to contact you several times without success. Our customer service is available by phone and e-mail if you wish to discuss this matter. Have a nice day, the Plantin team
P
Pierre V.
Rating: 2 out of 5
following a purchase from 03/01/2025
Hello, As I reported to customer service, the truffles I received were beautiful but lacked smell and flavor. I usually buy Melanosporum from Plantin, and all my guests were disappointed. I regret Plantin's lack of commercial gesture.
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Response from Plantin
Hello Sir, we're sorry and surprised to read your comment. We did indeed make a gesture towards you, even if it obviously didn't suit you. We remain at your disposal to discuss any issues you may have. Have a nice day, the Plantin team
S
Sonia D.
Rating: 2 out of 5
following a purchase from 11/12/2024
Disappointed by the truffle cheese.
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Response from Plantin
Hello, we're sorry to hear about your disappointment with the truffle brie. Our customer service department has contacted you by e-mail to discuss the reasons for your dissatisfaction. Have a nice day, the Plantin team
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