Customer reviews of Plantin

9,3 /10

Based on 1 728 published reviews

5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 1, 2 and 3 stars

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Acheteur vérifié

Published on 15/12/2020 à 15h07 following a purchase from 08/12/2020

and I still haven't had any feedback from my contact with customer service about the little delivery problem.

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Acheteur vérifié

Published on 14/12/2020 à 09h29 following a purchase from 04/12/2020

No aroma, no taste, truffles filled with water, what a disappointment!

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Acheteur vérifié

Published on 11/12/2020 à 23h13 following a purchase from 04/12/2020

Easy site navigation, fast delivery, well-packaged products

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Acheteur vérifié

Published on 01/12/2020 à 19h30 following a purchase from 24/11/2020

2 stars because the deliveryman, who called me on a masked line without leaving a message, clearly threw the parcel onto my balcony, without my being at home. The contents of the parcel could have been broken; being on the first floor, the parcel could have been stolen.
Nothing negative to say about the site or the service provided by PLANTIN.

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Response from Plantin Published on 02/12/2020

Hello, Thank you for your feedback. We are happy that you were satisfied with our products.
However, we are sorry that you had this bad experience with the delivery man and we will pass it on to the relevant department.
Sincerely, PLANTIN Customer Service

Acheteur vérifié

Published on 01/12/2020 à 18h32 following a purchase from 24/11/2020

Hello lack of fragrance I find is it due to the early season or the caliber? Sincerely

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Acheteur vérifié

Published on 29/09/2020 à 20h51 following a purchase from 24/09/2020

Delivery on time, read on and you'll understand.

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Acheteur vérifié

Published on 26/05/2020 à 19h00 following a purchase from 16/03/2020

20/20

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Acheteur vérifié

Published on 28/02/2020 à 15h33 following a purchase from 08/12/2019

No truffle scent, no taste. Unusable. 50€ down the drain. 1st and last purchase of your brand.

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