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A
Rating: 3 out of 5
Truffles arrived with gel and frozen, disappointed, because it makes me lose on the duration of the product.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
I ate the truffle brouillade, which had no taste whatsoever. When I opened the jar, I sniffed the smell, and I didn't smell anything, whereas the truffle has a strong smell all its own. I think the cream spoils the flavor of the truffle, which is far too weak in this container. I'll never recommend this product. I don't even know if I'll use the 2nd bottle I received.
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A
Rating: 3 out of 5
correct
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A
Rating: 1 out of 5
Delivery time much too long for my taste if you operate in the same way with your truffles people have to receive them for Easter having ordered them at Christmas.
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A
Rating: 1 out of 5
On the negative side, I'd like to mention the delivery aspect: although I paid for my order to be delivered to my home, I was notified by sms that the deliveryman had tried to deliver the parcel on the scheduled day, but had been unable to do so due to the absence of someone at home. That day, however, I didn't leave my home and I didn't receive any sms (or telephone) notification from the deliveryman that he was coming to deliver. I consider that the home delivery service has not been rendered. The charge by Chronopost (included in the price of my order with Plantin) is therefore unjustified.
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A
Rating: 3 out of 5
fair
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A
Rating: 3 out of 5
Impeccable packaging on the outside, but the box on the inside is damaged both inside and out, so it's not much of a gift.
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A
Rating: 1 out of 5
Truffles arrive frozen 🤷
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A
Rating: 3 out of 5
and I still haven't had any feedback from my contact with customer service about the little delivery problem.
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A
Rating: 1 out of 5
No aroma, no taste, truffles filled with water, what a disappointment!
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A
Rating: 3 out of 5
Easy site navigation, fast delivery, well-packaged products
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Rating: 2 out of 5
2 stars because the deliveryman, who called me on a masked line without leaving a message, clearly threw the parcel onto my balcony, without my being at home. The contents of the parcel could have been broken; being on the first floor, the parcel could have been stolen.
Nothing negative to say about the site or the service provided by PLANTIN.
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Nothing negative to say about the site or the service provided by PLANTIN.
Response from Plantin
Hello, Thank you for your feedback. We are happy that you were satisfied with our products.
However, we are sorry that you had this bad experience with the delivery man and we will pass it on to the relevant department.
Sincerely, PLANTIN Customer Service
However, we are sorry that you had this bad experience with the delivery man and we will pass it on to the relevant department.
Sincerely, PLANTIN Customer Service
A
Rating: 3 out of 5
Hello lack of fragrance I find is it due to the early season or the caliber? Sincerely
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A
Rating: 3 out of 5
Delivery on time, read on and you'll understand.
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Rating: 3 out of 5
20/20
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Rating: 1 out of 5
No truffle scent, no taste. Unusable. 50€ down the drain. 1st and last purchase of your brand.
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