Customer reviews of Plantin

Hello,

We are sincerely sorry for this situation and fully understand your dissatisfaction.

Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.

Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.

We remain at your disposal and apologize for the inconvenience caused.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.

A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.

We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).

We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
The Plantin team

Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.

You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.

It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.

We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.

We invite you to contact us at [email protected] to discuss this in more detail.

Best regards,

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.

All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.

In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.

We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.

We invite you to write to us at [email protected] so that we can get back in touch and assist you.

Best regards,