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C
Rating: 5 out of 5
The person was charmed by the box. Very nice presentation.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 1, 2, 4 and 5 stars
Reset filtersB
Rating: 5 out of 5
Everything was perfect: deadline, order compliance, quality. I recommend without hesitation
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S
Rating: 1 out of 5
truffle without any taste 70€ that ended up in the trash!
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
J
Rating: 5 out of 5
Always just as good!
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T
Rating: 5 out of 5
Impeccable thank you!
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F
Rating: 5 out of 5
Quality product and totally compliant with the order. Delivery times also respected. I recommend
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H
Rating: 5 out of 5
Excellent products and service
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P
Rating: 5 out of 5
On-time delivery! Impeccable packaging!
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C
Rating: 5 out of 5
Perfect, nothing to complain about I will come back
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J
Rating: 5 out of 5
Very satisfied with competent interlocutors.
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L
Rating: 1 out of 5
Not happy with the quality, supposedly a truffle!!! No truffle taste
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
J
Rating: 5 out of 5
Perfect!! Fast and very efficient! Delicious products as always! Don't change anything.
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J
Rating: 5 out of 5
perfect ras thank you
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D
Rating: 5 out of 5
I order very regularly from Plantin Fresh Truffles and morels in truffle juice, never disappointed, very good quality.
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B
Rating: 5 out of 5
Simply perfect. What more can I say?
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K
Rating: 5 out of 5
-
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C
Rating: 5 out of 5
Order received on time, not yet opened as we are waiting for the holidays to work with the product.
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J
Rating: 5 out of 5
Top quality, fast delivery this was my first order and it won't be the last
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J
Rating: 5 out of 5
Very good... even if 100 grams is always too little
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C
Rating: 5 out of 5
Perfect!
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J
Rating: 5 out of 5
Very good house
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C
Rating: 5 out of 5
Fast delivery is good!
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A
Rating: 5 out of 5
Nothing to complain about. Perfect as always
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B
Rating: 5 out of 5
Perfect delivery on time and quality products
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F
Rating: 5 out of 5
Order as described, fast delivery
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C
Rating: 5 out of 5
Quality truffle and well packaged! I recommend
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R
Rating: 2 out of 5
I ordered a stainless steel truffle mandoline, and I received a wooden mandoline.
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Response from Plantin
Hello,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
R
Rating: 5 out of 5
Thank you, everything is fine in the end. Delay in delivery, no chance to contact customer service by phone for questions, too bad! And insufficient for a company with superior quality products and prices! Happy Holidays!
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J
Rating: 5 out of 5
Super freshness
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V
Rating: 5 out of 5
These are very good products.
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A
Rating: 5 out of 5
everything is perfect. a real culinary journey!!
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R
Rating: 5 out of 5
I am really satisfied with my order: it arrived very quickly and the product looks of excellent quality!
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D
Rating: 5 out of 5
Good quality, fast and efficient order and delivery
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M
Rating: 5 out of 5
Everything is fine Thank you
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P
Rating: 1 out of 5
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
M
Rating: 4 out of 5
In accordance with presentation - Shipping/receipt deadlines respected - Good quality products
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P
Rating: 5 out of 5
Fast, quality always top
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A
Rating: 5 out of 5
5
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S
Rating: 5 out of 5
Very good experience. To be renewed.
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B
Rating: 5 out of 5
Satisfied!!!
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