The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Quality very average after a 300g error on the second shipment, they have soft spots and white mold, really disappointed
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Response from Plantin
Hello,
We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.
All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.
In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.
We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.
We invite you to write to us at [email protected] so that we can get back in touch and assist you.
Best regards,
S
sébastien H.
Rating: 1 out of 5
following a purchase from 12/12/2025
truffle without any taste 70€ that ended up in the trash!
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
L
Laurence G.
Rating: 1 out of 5
following a purchase from 10/12/2025
Not happy with the quality, supposedly a truffle!!! No truffle taste
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
R
Rémi B.
Rating: 2 out of 5
following a purchase from 05/12/2025
I ordered a stainless steel truffle mandoline, and I received a wooden mandoline.
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Response from Plantin
Hello,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
P
Philippe D.
Rating: 1 out of 5
following a purchase from 05/12/2025
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
M
Michel R.
Rating: 4 out of 5
following a purchase from 03/12/2025
In accordance with presentation - Shipping/receipt deadlines respected - Good quality products
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Patrick R.
Rating: 1 out of 5
following a purchase from 29/11/2025
Non-receipt of the package, the carrier is incompetent
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Response from Plantin
Hello,
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
F
Francois L.
Rating: 4 out of 5
following a purchase from 27/11/2025
Speed and quality are on point
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Christine R.
Rating: 2 out of 5
following a purchase from 27/11/2025
A bit, when buying I sincerely thought there were several per lot, and there was only one and it is quite shiny, it would be good to specify (but I may have read it wrong..) well it’s not dramatic
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Response from Plantin
Hello,
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
K
Kristina S.
Rating: 1 out of 5
following a purchase from 24/11/2025
The third door was not labeled and empty. I have contacted Plantin about this three times, but have not received any feedback so far.
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Olivier B.
Rating: 1 out of 5
following a purchase from 25/11/2025
Frozen truffles Once again !!!!!
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Response from Plantin
Hello,
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
P
pierre G.
Rating: 1 out of 5
following a purchase from 26/11/2025
Truffle without taste I will not recommend on the Plantin site.............
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
F
François C.
Rating: 2 out of 5
following a purchase from 24/11/2025
Dry truffles with little taste I will try again before giving up I will place a new order soon
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Response from Plantin
Hello,
Thank you for your message and for your transparency.
We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.
We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at [email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.
Our team is always available to assist our customers and ensure the best possible experience.
Best regards,
Laurent
M
Marie-Pierre C.
Rating: 1 out of 5
following a purchase from 21/11/2025
I received a gift box with products that expire a week later! (a concern for a holiday gift), I received no apology in return and had to wait before receiving the return label I requested for an exchange. I am disappointed with the company.
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Response from Plantin
Hello,
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
C
CHRISTOPHE S.
Rating: 1 out of 5
following a purchase from 10/11/2025
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
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Response from Plantin
Hello,
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
K
Kevin L.
Rating: 2 out of 5
following a purchase from 06/11/2025
Unfortunately, a truffle that arrives very dry must have been harvested several days before.
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Response from Plantin
Hello,
We are sorry to hear that the truffle you received did not fully satisfy you.
However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.
It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.
We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.
Best regards,
Laurent
A
Antonio S.
Rating: 4 out of 5
following a purchase from 23/10/2025
Incorrect information for foreign clients due to different taxes
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didier L.
Rating: 1 out of 5
following a purchase from 20/10/2025
FADE, VERY HARD TO CUT
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Maxime P.
Rating: 1 out of 5
following a purchase from 09/09/2025
The truffles arrived too old and they had an unusual smell
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Didier B.
Rating: 4 out of 5
following a purchase from 07/09/2025
Fast delivery and well packaged, good quality products. A bit disappointed with the pasta.
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JACQUELINE M.
Rating: 4 out of 5
following a purchase from 09/08/2025
very good
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Pascale S.
Rating: 4 out of 5
following a purchase from 25/05/2025
Quality product. I will reserve my advice for my next order. Indeed, the recent bad weather has heavily soaked the truffle, which consequently loses some of its flavor at the beginning of the season. To be continued.
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V
Vincent I.
Rating: 1 out of 5
following a purchase from 22/05/2025
Summer truffles not ripe enough, without smell or taste, other truffle growers wait for them to be ready before selling. You, it's money first
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Didier C.
Rating: 1 out of 5
following a purchase from 21/05/2025
Aestivum truffles..... very hard ... no taste... the order follows my call....!!!!!
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JOCELYNE B.
Rating: 4 out of 5
following a purchase from 04/05/2025
Package received quickly, well packaged... But the oil from one of the jars had leaked. Very good product otherwise.
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Juliana H.
Rating: 4 out of 5
following a purchase from 08/04/2025
Speed and simple communication with the Plantin team. However, Chronofresh put my package in the mailbox of the Chateau where we were staying, and it took us 2 days to find it because "they didn't have proof of delivery and then no one knew where the package was," despite having called twice, they assured me that it was impossible for it to be in the mailbox, as the "fresh" package must be delivered "in person"; luckily, we eventually found the package, but the ChronoFresh service is really annoying. I had 20 people available on site ready to receive it, but they decided to ignore my clear instructions to "Call upon arrival."
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Response from Plantin
Hello Madam, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our carrier was not satisfactory. We will forward your message to Chronofresh support alongside your complaint so that this does not happen again in the future. Wishing you an excellent day.
J
JEAN-PIERRE G.
Rating: 4 out of 5
following a purchase from 22/02/2025
The truffles had little taste.
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Michel S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Very good product, many thanks
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philippe L.
Rating: 1 out of 5
following a purchase from 16/02/2025
The truffles were tasteless.
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Response from Plantin
Sir,
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
J
jo W.
Rating: 4 out of 5
following a purchase from 17/02/2025
Perfect quality and top delivery time Thank you
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PIERRE B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
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Response from Plantin
Dear Sir,
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
B
Bernard L.
Rating: 2 out of 5
following a purchase from 02/02/2025
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
J
Jean Michel B.
Rating: 4 out of 5
following a purchase from 22/01/2025
Clear and practical website. Reliable and compliant shipping.
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Carine L.
Rating: 2 out of 5
following a purchase from 15/01/2025
Tasteless truffles. Very disappointing at this price.
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Response from Plantin
Hello Madam, we're sorry to hear about your disappointment. We have tried to contact you several times without success. Our customer service is available by phone and e-mail if you wish to discuss this matter. Have a nice day, the Plantin team
P
Pierre V.
Rating: 2 out of 5
following a purchase from 03/01/2025
Hello, As I reported to customer service, the truffles I received were beautiful but lacked smell and flavor. I usually buy Melanosporum from Plantin, and all my guests were disappointed. I regret Plantin's lack of commercial gesture.
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Response from Plantin
Hello Sir, we're sorry and surprised to read your comment. We did indeed make a gesture towards you, even if it obviously didn't suit you. We remain at your disposal to discuss any issues you may have. Have a nice day, the Plantin team
S
Sonia D.
Rating: 2 out of 5
following a purchase from 11/12/2024
Disappointed by the truffle cheese.
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Response from Plantin
Hello, we're sorry to hear about your disappointment with the truffle brie. Our customer service department has contacted you by e-mail to discuss the reasons for your dissatisfaction. Have a nice day, the Plantin team
P
Patrick B.
Rating: 4 out of 5
following a purchase from 26/12/2024
Very fast delivery. Good packaging. Firm truffles, easy to use with mandolin. However, they lacked olfactory and gustatory power.
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Louis H.
Rating: 4 out of 5
following a purchase from 25/12/2024
The products are very good, with no surprises. The delivery, unfortunately, again without surprise since Chronopost, catastrophic. Parcel supposed to be delivered at home dropped off at a parcel relay with no explanation, of course at a time when the parcel relay was closed. Chronopost never ceases to innovate in mediocrity.
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Michel M.
Rating: 2 out of 5
following a purchase from 20/12/2024
As truffle lovers, we couldn't find the taste or aroma of truffles. We're sorry, but we won't be doing this again!
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Response from Plantin
Hello, we are sorry to hear of your disappointment. As we discussed by e-mail, it seems that the recommendations provided in the guide to using canned truffles have not been respected. Indeed, canned truffles are a product that requires very special attention, whether in terms of the proportion used in a dish or its cooking. A minimum of 10-15g of canned truffle per person is required, and a minimum of 10% for a preparation (butter, sauce, etc.). All this information is detailed in our guide, which is sent in each parcel containing appertized truffles. Should you have any further questions, please do not hesitate to contact us. The Plantin team
J
Josiane M.
Rating: 4 out of 5
following a purchase from 17/12/2024
Perfect as ordered
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