Customer reviews of Plantin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews

Summary of reviews

Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.

Reviews 1, 2 and 4 stars

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C
Claire D.
Rating: 4 out of 5
following a purchase from 18/01/2024
For the moment, I've only tasted the "carpaccio de truffes d'été 49% BIO" but that's not the one I'll remember. My next tasting will be the "carpaccio de truffes d'été, aromatisé" which I also bought.
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Jean-Dominique P.
Rating: 4 out of 5
following a purchase from 18/01/2024
of course everything including delivery
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Nanou P.
Rating: 4 out of 5
following a purchase from 05/01/2024
Good but chronofresh is not up to scratch Unfounded delivery problem for my previous order.
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Patrick G.
Rating: 4 out of 5
following a purchase from 16/12/2023
quick and easy
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François S.
Rating: 4 out of 5
following a purchase from 13/12/2023
but I haven't tried the command!!!!!
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Marie-Claire W.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
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Jean Paul M.
Rating: 4 out of 5
following a purchase from 09/12/2023
Fine
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Stephane R.
Rating: 1 out of 5
following a purchase from 16/12/2023
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
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Celia B.
Rating: 4 out of 5
following a purchase from 05/12/2023
The site is well done, the photos are appealing
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Jacques C.
Rating: 4 out of 5
following a purchase from 26/11/2023
Fast, efficient delivery, well-made pack, truffles a little young.
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Micke C.
Rating: 1 out of 5
following a purchase from 01/11/2023
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
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David G.
Rating: 4 out of 5
following a purchase from 07/10/2023
Great smell! Average taste level
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Danièle B.
Rating: 4 out of 5
following a purchase from 11/10/2023
I'm very happy with this site in general, but unfortunately this time I don't understand why my order left on Friday, which means that I won't receive it until Monday, and for this kind of product, which is worth a certain price, it's better that it doesn't stay with the carrier for a weekend.
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Pierrette I.
Rating: 4 out of 5
following a purchase from 22/08/2023
for 100g of truffles, I only received small truffles, I would have liked them a little bigger, but they were succulent. I'm thinking of contacting you again around December to place another order. Thank you very much.
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Farid A.
Rating: 1 out of 5
following a purchase from 16/07/2023
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
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Response from Plantin
Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!
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Remy G.
Rating: 4 out of 5
following a purchase from 29/06/2023
Fast delivery, easy ordering. Packaging to be reviewed
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Laurent S.
Rating: 4 out of 5
following a purchase from 06/06/2023
Delivery times and packaging quality are good, but please note the quality of the cooling block in hot weather.
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Florence S.
Rating: 1 out of 5
following a purchase from 27/05/2023
The truffles weren't ripe at all
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Corinne M.
Rating: 4 out of 5
following a purchase from 07/03/2023
The site is clear and easy to navigate.
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Claude P.
Rating: 4 out of 5
following a purchase from 20/02/2023
The truffles were good but 15-20% more expensive than your competitors.
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Kauko S.
Rating: 4 out of 5
following a purchase from 03/02/2023
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Yohan M.
Rating: 1 out of 5
following a purchase from 05/02/2023
The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.
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Raphael R.
Rating: 4 out of 5
following a purchase from 20/01/2023
Clear site, easy to navigate. I also appreciated the advice on eating truffles.
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Hervé M.
Rating: 2 out of 5
following a purchase from 08/01/2023
Mont d'or truffé sold with a consumption limit. Obligation to consume in a hurry and too strong a taste (cheese). Truffle non-existent....
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Alexandre D.
Rating: 2 out of 5
following a purchase from 27/12/2022
Tasteless truffle, fast delivery
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Luc M.
Rating: 4 out of 5
following a purchase from 18/12/2022
The site is simple and easy to navigate
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Stephan B.
Rating: 4 out of 5
following a purchase from 21/12/2022
good product delivered on time: professional!
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Chantal L.
Rating: 4 out of 5
following a purchase from 19/12/2022
Nice size chips, satisfied with my order.
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Chantal V.
Rating: 4 out of 5
following a purchase from 21/12/2022
Well, so far no problem on your site
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Sylvette S.
Rating: 4 out of 5
following a purchase from 16/12/2022
The site is quite practical. Good ergonomics
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Louis P.
Rating: 4 out of 5
following a purchase from 20/12/2022
very slow delivery
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Norbert E.
Rating: 1 out of 5
following a purchase from 16/12/2022
ordered truffle extra and recu truffles 20 gr
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Daniel D.
Rating: 2 out of 5
following a purchase from 10/12/2022
I asked for a deferred delivery, plantin's reply: the price of truffles changes every day, so it's not possible. No more possibility of cancelling the order and taking it back later.
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Sophie E.
Rating: 4 out of 5
following a purchase from 09/11/2022
Too bad I didn't get the 10% newsletters....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Products received not very fresh. In addition, the quality of the mandolin is questionable, in fact it is impossible to have an equal blade setting on each side, a difference of more than one millimetre.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2022
Intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Near-perfect delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2022
compliant, practical site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
a promo code helped push me to order, and I don't regret it. The first products I bought were in the boutique, but as I don't live in the same place anymore, I couldn't get there, and the site was very good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2022
Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.
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Response from Plantin
Hello Sir, I'm sorry to read your dissatisfaction. Concerning the delivery time, it is indicated on the website and in the T&C that you have accepted that we have 24 to 72 hours to prepare and hand over your parcel to the sender; to this must be added the delivery time, which in this case is 24 to 48 hours as the parcel was sent via Chronofresh. In your case, we expect to receive your parcel within 72 hours of placing your order, which is on target. As for the additional products that you were unable to order at the same time as your fresh truffles, this was indeed a technical bug that has since been resolved. I hope you were completely satisfied with the truffles you received, and please do not hesitate to contact us if you have any questions. Sincerely yours, The PLANTIN Team.