Customer reviews of Plantin

9,3 /10

Based on 1 728 published reviews

5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 1, 2 and 4 stars

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Acheteur vérifié

Published on 17/12/2021 à 08h36 following a purchase from 09/12/2021

ALL CLEAR.

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Acheteur vérifié

Published on 16/12/2021 à 10h15 following a purchase from 03/12/2021

I still haven't received my oil ???

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Acheteur vérifié

Published on 15/12/2021 à 04h46 following a purchase from 07/12/2021

Good smell, too bad that for the price, my three truffles were bitten by worms, which left holes when I cut them.

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Acheteur vérifié

Published on 14/12/2021 à 15h18 following a purchase from 07/12/2021

I received my order on time, the weight was perfect and the scent very appealing!
One small problem, which was immediately sorted out by customer service!
I'd love to go back!

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Acheteur vérifié

Published on 27/11/2021 à 12h22 following a purchase from 20/11/2021

Plantin: Very good products (including dried morels), very well designed site, fast delivery. I'm a loyal customer and can only urge skeptics to follow me...

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Acheteur vérifié

Published on 20/11/2021 à 12h07 following a purchase from 03/11/2021

Customer service is top notch, as is shipping. On the other hand, I didn't spontaneously see certain products on the site (e.g. summer truffle carpaccio).

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Acheteur vérifié

Published on 29/10/2021 à 12h34 following a purchase from 22/10/2021

Very good

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Acheteur vérifié

Published on 14/10/2021 à 14h50 following a purchase from 27/09/2021

I really like this house. I appreciated the contact by e-mail and telephone. I even visited the store in Puymeras. On the other hand, I have reservations about chronopost, who postponed a delivery for 24 hours, even though the person was waiting for the delivery and was present...

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Acheteur vérifié

Published on 11/09/2021 à 08h48 following a purchase from 03/09/2021

The product is excellent, but the delivery had been announced between 48 and 72h. I was away when the delivery man arrived ~18h after ordering. I very much appreciated the promptness, but this promptness caused a few unforeseen tasks (delivery rescheduling) to be delivered as planned. I would definitely recommend, but this time considering delivery between 15 and 72 hours after ordering.

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Acheteur vérifié

Published on 06/09/2021 à 13h49 following a purchase from 30/08/2021

I still haven't received my parcel and I'm going to get paypal involved with which I paid.

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Response from Plantin Published on 06/09/2021

Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team

Acheteur vérifié

Published on 05/09/2021 à 11h17 following a purchase from 29/08/2021

Very good

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Acheteur vérifié

Published on 01/09/2021 à 16h07 following a purchase from 18/08/2021

Correct packaging, very well prepared, delivery on time.

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Acheteur vérifié

Published on 16/08/2021 à 14h26 following a purchase from 09/08/2021

just greater clarity for pros

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Acheteur vérifié

Published on 01/06/2021 à 19h56 following a purchase from 25/05/2021

Very clear and easy to operate.

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Acheteur vérifié

Published on 23/05/2021 à 11h47 following a purchase from 04/05/2021

Order and delivery on time and well packaged

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Acheteur vérifié

Published on 21/05/2021 à 19h42 following a purchase from 14/05/2021

Very good

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Acheteur vérifié

Published on 20/03/2021 à 09h29 following a purchase from 12/03/2021

Truffles poorly packed, no cold pack. Chronopost delayed.
The taste was weak or non-existent - only the smell remained.
Disappointed ...

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Acheteur vérifié

Published on 15/03/2021 à 09h03 following a purchase from 07/03/2021

Super fast delivery impeccable service but the truffles are not the best on the market...

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Acheteur vérifié

Published on 25/02/2021 à 17h30 following a purchase from 17/02/2021

Well-designed site, products clearly presented. Fast delivery, well-packaged products. Truffles in pieces a little lacking in flavour compared with previous years.

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Acheteur vérifié

Published on 25/02/2021 à 16h59 following a purchase from 18/02/2021

The parcel arrived on time (4 days) and the packaging and contents were in perfect condition. Upon tasting, the truffles turned out to be healthy and tasty, just as we had expected... Thank you

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Acheteur vérifié

Published on 20/02/2021 à 23h40 following a purchase from 13/02/2021

Fast fresh truffles order fulfilled repeat business

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Acheteur vérifié

Published on 17/02/2021 à 18h41 following a purchase from 08/02/2021

No problem with the delivery, I received 3 truffles for 100 g. Beautiful, but a little lacking in flavor.

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Acheteur vérifié

Published on 15/02/2021 à 22h55 following a purchase from 05/02/2021

Size of truffles shipped: Between 50 and 100 grams (written on the site, my order 100g), I received 4 truffles! problem with chronofraiche who called me 3 days in a row to tell me there was a delivery problem (nice) address error (my fault, I had not checked the delivery address but there is a cell phone, no call! I made up for it the next day after contacting your - professional - customer service department, but in the end I'm disappointed - the flavour isn't up to scratch, I've eaten much better with other producers, is it the size? the delivery times? The packaging is supposed to be a micro-perforated bag, I have my doubts about this. In any case, I wouldn't recommend your products in such conditions. Cdt JT

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Acheteur vérifié

Published on 15/02/2021 à 14h24 following a purchase from 07/02/2021

Good quality truffles.

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Acheteur vérifié

Published on 13/02/2021 à 18h54 following a purchase from 06/02/2021

I didnt receive anything after 4 days even with the so called dhl express, very disappointed!

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Acheteur vérifié

Published on 12/02/2021 à 12h22 following a purchase from 05/02/2021

I haven't had a taste yet

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Acheteur vérifié

Published on 08/02/2021 à 21h26 following a purchase from 01/02/2021

User-friendly site

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Acheteur vérifié

Published on 03/02/2021 à 18h29 following a purchase from 27/01/2021

Delivery on the site without any problem, but some problems with the delivery and respect of the announced dates. But recurring problems with this carrier

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Acheteur vérifié

Published on 27/01/2021 à 15h36 following a purchase from 20/01/2021

....

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Acheteur vérifié

Published on 27/01/2021 à 08h57 following a purchase from 19/01/2021

Very fragrant

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Acheteur vérifié

Published on 26/01/2021 à 10h30 following a purchase from 14/01/2021

I ate the truffle brouillade, which had no taste whatsoever. When I opened the jar, I sniffed the smell, and I didn't smell anything, whereas the truffle has a strong smell all its own. I think the cream spoils the flavor of the truffle, which is far too weak in this container. I'll never recommend this product. I don't even know if I'll use the 2nd bottle I received.

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Acheteur vérifié

Published on 25/01/2021 à 21h04 following a purchase from 08/01/2021

Xxxxx

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Acheteur vérifié

Published on 25/01/2021 à 20h39 following a purchase from 18/01/2021

Hey, Only 1 thing: I noticed that if I leave my basket and return the next day to pay, all the items have disappeared.
Otherwise, I really liked the user experience. And especially the things that I bought. I will be back!

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Acheteur vérifié

Published on 06/01/2021 à 09h00 following a purchase from 16/12/2020

very clear and explicit site

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Acheteur vérifié

Published on 05/01/2021 à 20h39 following a purchase from 16/12/2020

Fine

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Acheteur vérifié

Published on 05/01/2021 à 18h45 following a purchase from 16/12/2020

++++

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Acheteur vérifié

Published on 04/01/2021 à 09h17 following a purchase from 13/12/2020

Order arrived on time.

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Acheteur vérifié

Published on 02/01/2021 à 15h07 following a purchase from 26/12/2020

perfect

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Acheteur vérifié

Published on 02/01/2021 à 08h36 following a purchase from 13/12/2020

The site is very well done. Delivery was fast. Prices are correct.

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Acheteur vérifié

Published on 01/01/2021 à 15h07 following a purchase from 05/12/2020

Very good packaging and delivery....and the quality of the products.

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