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Rating: 2 out of 5
Well-designed site
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Product meets my expectations In my opinion, the truffle scent could be even more present.
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Rating: 4 out of 5
Too bad you can't set a delivery date.
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Rating: 4 out of 5
Magnificent truffles preserved as recommended but hoped for even more fragrant but very nice products.
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Rating: 4 out of 5
Easy navigation, fast delivery
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Rating: 4 out of 5
Correct.
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Rating: 4 out of 5
Ras.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Simple
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Rating: 4 out of 5
ALL CLEAR.
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Rating: 1 out of 5
I still haven't received my oil ???
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Rating: 2 out of 5
Good smell, too bad that for the price, my three truffles were bitten by worms, which left holes when I cut them.
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Rating: 4 out of 5
I received my order on time, the weight was perfect and the scent very appealing!
One small problem, which was immediately sorted out by customer service!
I'd love to go back!
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One small problem, which was immediately sorted out by customer service!
I'd love to go back!
A
Rating: 4 out of 5
Plantin: Very good products (including dried morels), very well designed site, fast delivery. I'm a loyal customer and can only urge skeptics to follow me...
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Rating: 4 out of 5
Customer service is top notch, as is shipping. On the other hand, I didn't spontaneously see certain products on the site (e.g. summer truffle carpaccio).
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
I really like this house. I appreciated the contact by e-mail and telephone. I even visited the store in Puymeras. On the other hand, I have reservations about chronopost, who postponed a delivery for 24 hours, even though the person was waiting for the delivery and was present...
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Rating: 4 out of 5
The product is excellent, but the delivery had been announced between 48 and 72h. I was away when the delivery man arrived ~18h after ordering. I very much appreciated the promptness, but this promptness caused a few unforeseen tasks (delivery rescheduling) to be delivered as planned. I would definitely recommend, but this time considering delivery between 15 and 72 hours after ordering.
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Rating: 1 out of 5
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
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Response from Plantin
Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Correct packaging, very well prepared, delivery on time.
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Rating: 4 out of 5
just greater clarity for pros
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Rating: 4 out of 5
Very clear and easy to operate.
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Rating: 4 out of 5
Order and delivery on time and well packaged
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Rating: 4 out of 5
Very good
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Rating: 1 out of 5
Truffles poorly packed, no cold pack. Chronopost delayed.
The taste was weak or non-existent - only the smell remained.
Disappointed ...
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The taste was weak or non-existent - only the smell remained.
Disappointed ...
A
Rating: 4 out of 5
Super fast delivery impeccable service but the truffles are not the best on the market...
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Rating: 4 out of 5
Well-designed site, products clearly presented. Fast delivery, well-packaged products. Truffles in pieces a little lacking in flavour compared with previous years.
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Rating: 4 out of 5
The parcel arrived on time (4 days) and the packaging and contents were in perfect condition. Upon tasting, the truffles turned out to be healthy and tasty, just as we had expected... Thank you
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Rating: 4 out of 5
Fast fresh truffles order fulfilled repeat business
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Rating: 4 out of 5
No problem with the delivery, I received 3 truffles for 100 g. Beautiful, but a little lacking in flavor.
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Rating: 2 out of 5
Size of truffles shipped: Between 50 and 100 grams (written on the site, my order 100g), I received 4 truffles! problem with chronofraiche who called me 3 days in a row to tell me there was a delivery problem (nice) address error (my fault, I had not checked the delivery address but there is a cell phone, no call! I made up for it the next day after contacting your - professional - customer service department, but in the end I'm disappointed - the flavour isn't up to scratch, I've eaten much better with other producers, is it the size? the delivery times? The packaging is supposed to be a micro-perforated bag, I have my doubts about this. In any case, I wouldn't recommend your products in such conditions. Cdt JT
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Rating: 4 out of 5
Good quality truffles.
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Rating: 1 out of 5
I didnt receive anything after 4 days even with the so called dhl express, very disappointed!
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Rating: 4 out of 5
I haven't had a taste yet
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Rating: 4 out of 5
User-friendly site
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Rating: 4 out of 5
Delivery on the site without any problem, but some problems with the delivery and respect of the announced dates. But recurring problems with this carrier
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Rating: 4 out of 5
....
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Rating: 4 out of 5
Very fragrant
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Rating: 2 out of 5
I ate the truffle brouillade, which had no taste whatsoever. When I opened the jar, I sniffed the smell, and I didn't smell anything, whereas the truffle has a strong smell all its own. I think the cream spoils the flavor of the truffle, which is far too weak in this container. I'll never recommend this product. I don't even know if I'll use the 2nd bottle I received.
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