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C
Rating: 5 out of 5
No problem, fast shipping, top product
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 764 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 1, 2 and 5 stars
Reset filtersP
Rating: 1 out of 5
Product without any interest, tasteless at a price far too high. I will not renew my purchase.
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Response from Plantin
Hello,
We are sincerely sorry that this product did not meet your expectations. We understand your disappointment, especially considering the price and the expected tasting experience.
Your feedback is important to us and will be forwarded to our quality team to continue improving our products.
Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find a suitable solution.
The Plantin team
We are sincerely sorry that this product did not meet your expectations. We understand your disappointment, especially considering the price and the expected tasting experience.
Your feedback is important to us and will be forwarded to our quality team to continue improving our products.
Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find a suitable solution.
The Plantin team
F
Rating: 5 out of 5
impeccable, I enjoyed it. thank you, very good quality price ratio
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O
Rating: 5 out of 5
Top product, very fast delivery, what more could you ask for, it's top
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R
Rating: 5 out of 5
Good quality truffles received quickly
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P
Rating: 2 out of 5
Perfect delivery, but the product lacks taste
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Response from Plantin
Hello,
Thank you for your positive feedback regarding the delivery.
We are however sorry to learn that the product did not meet your expectations in terms of taste. We understand your disappointment, as truffles are a product that is primarily chosen for their aromatic qualities.
Your opinion is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
Thank you for your positive feedback regarding the delivery.
We are however sorry to learn that the product did not meet your expectations in terms of taste. We understand your disappointment, as truffles are a product that is primarily chosen for their aromatic qualities.
Your opinion is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
P
Rating: 5 out of 5
Quality product in accordance with the description
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J
Rating: 5 out of 5
Beautiful discoveries of summer truffles
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P
Rating: 5 out of 5
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C
Rating: 2 out of 5
Super fast delivery but the truffles: sorry no taste or smell I am very disappointed
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Response from Plantin
Hello,
Thank you for your feedback regarding the speed of delivery.
We are sincerely sorry to learn that the truffles did not meet your expectations in terms of taste and aroma. We understand your disappointment, especially for a product expected for its aromatic qualities.
Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
Thank you for your feedback regarding the speed of delivery.
We are sincerely sorry to learn that the truffles did not meet your expectations in terms of taste and aroma. We understand your disappointment, especially for a product expected for its aromatic qualities.
Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
V
Rating: 5 out of 5
Great service and the teams are very nice
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M
Rating: 5 out of 5
I have been ordering my truffles from you for some time, I am always satisfied
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N
Rating: 2 out of 5
Very disappointed by the taste of summer white truffles
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Response from Plantin
Hello,
We are sincerely sorry that our summer white truffles did not meet your expectations. We understand your disappointment, especially when it comes to a product that one looks forward to for its taste and aroma.
The summer white truffle is naturally milder and subtler than other varieties of truffles, but it should still provide a pleasant tasting experience.
Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
We are sincerely sorry that our summer white truffles did not meet your expectations. We understand your disappointment, especially when it comes to a product that one looks forward to for its taste and aroma.
The summer white truffle is naturally milder and subtler than other varieties of truffles, but it should still provide a pleasant tasting experience.
Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
P
Rating: 5 out of 5
Excellent aestivum truffles, at a perfect price. A big thank you
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J
Rating: 1 out of 5
Very disappointed, I bought summer truffles, stored as indicated, prepared as recommended and still no smell, no taste, no flavor. No interest; I just lost my money
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Response from Plantin
Hello,
We are sincerely sorry to read about your disappointment. We completely understand your frustration, especially if you followed the storage and preparation advice provided.
Summer truffles are naturally more delicate and subtle than winter black truffles, but they should still provide a pleasant aromatic experience. Your feedback is therefore important to us and will be forwarded to our quality team.
We invite you to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
We are sincerely sorry to read about your disappointment. We completely understand your frustration, especially if you followed the storage and preparation advice provided.
Summer truffles are naturally more delicate and subtle than winter black truffles, but they should still provide a pleasant aromatic experience. Your feedback is therefore important to us and will be forwarded to our quality team.
We invite you to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
M
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Quality products
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P
Rating: 5 out of 5
Order received quickly
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E
Rating: 5 out of 5
The order is perfect, the service is great
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M
Rating: 5 out of 5
Top. Excellent summer truffle
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C
Rating: 5 out of 5
excellent quality as usual!
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B
Rating: 5 out of 5
Very good product, fast delivery, perfect
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E
Rating: 5 out of 5
Perfect delivery, the truffles are whole and of good size. Thank you
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B
Rating: 1 out of 5
Tagliatelle with porcini mushrooms and truffle, package at €11 for 250g. They are not good, we are very disappointed. The addition of olive oil to the black truffle changed nothing.
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Response from Plantin
Hello,
We are sincerely sorry to learn that our tagliatelle with porcini mushrooms and truffle did not meet your expectations. We understand your disappointment, especially when one hopes to enjoy a true moment of pleasure with a truffle product.
Your feedback is important to us and we will pass it on to our team to continue improving our products. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
Thank you for taking the time to share your opinion.
The Plantin team
We are sincerely sorry to learn that our tagliatelle with porcini mushrooms and truffle did not meet your expectations. We understand your disappointment, especially when one hopes to enjoy a true moment of pleasure with a truffle product.
Your feedback is important to us and we will pass it on to our team to continue improving our products. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
Thank you for taking the time to share your opinion.
The Plantin team
M
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
We stopped by the shop by chance during our vacation, and since then we regularly order online, very serious company, same-day shipping, I can only recommend
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V
Rating: 5 out of 5
I am very satisfied
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Y
Rating: 5 out of 5
Excellent service in every way speed quality etc
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M
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Fast and careful shipping. Beautiful quality of morels.
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F
Rating: 5 out of 5
excellent product and fast delivery
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B
Rating: 1 out of 5
Fresh truffles arrived spoiled. An unpleasant smell upon opening, they were all damp... For a gift, the sensation obtained was far from the expected effect!
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Response from Plantin
Hello,
We are sincerely sorry to hear about your disappointment, especially in the context of a gift.
Our truffles are harvested, prepared, and shipped fresh, then carefully checked in our workshops. The smell and appearance you describe do not match the expected characteristics, and it is important for us to understand the origin of this issue.
We fully understand your feelings and regret that the effect did not meet your expectations.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
We are sincerely sorry to hear about your disappointment, especially in the context of a gift.
Our truffles are harvested, prepared, and shipped fresh, then carefully checked in our workshops. The smell and appearance you describe do not match the expected characteristics, and it is important for us to understand the origin of this issue.
We fully understand your feelings and regret that the effect did not meet your expectations.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
F
Rating: 5 out of 5
Good products, very fast fresh delivery
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J
Rating: 5 out of 5
Delivery time and product quality impeccable
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A
Rating: 5 out of 5
Tb
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F
Rating: 5 out of 5
Perfect!
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B
Rating: 5 out of 5
Good products, fast delivery!
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J
Rating: 5 out of 5
Very well, package arrived well and in accordance with what I had requested
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X
Rating: 5 out of 5
Excellent, nothing to complain about.
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