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B
Rating: 1 out of 5
Truffle with no taste. Very disappointed.
Translated reviews
Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersD
Rating: 3 out of 5
Beautiful truffles but two were very wormy.
Translated reviews
Response from Plantin
Hello,
Thank you for your feedback and for your positive remark about the appearance of the truffles.
We are sincerely sorry to learn that two of them were wormy.
Despite careful selection and hand-checking, truffles remain a natural and living product, and unfortunately, some internal defects may not be visible during external sorting.
We fully understand your disappointment and would like to discuss with you to offer you an appropriate solution.
We invite you to contact us at [email protected], specifying your order.
Best regards,
The Plantin team
Thank you for your feedback and for your positive remark about the appearance of the truffles.
We are sincerely sorry to learn that two of them were wormy.
Despite careful selection and hand-checking, truffles remain a natural and living product, and unfortunately, some internal defects may not be visible during external sorting.
We fully understand your disappointment and would like to discuss with you to offer you an appropriate solution.
We invite you to contact us at [email protected], specifying your order.
Best regards,
The Plantin team
J
Rating: 4 out of 5
good service
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M
Rating: 3 out of 5
Truffle foie gras that unfortunately had neither the taste nor the smell of truffle. very very very disappointing. the fresh truffle was satisfactory
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Response from Plantin
Hello,
We are sincerely sorry to learn of your disappointment regarding the truffle foie gras, while thanking you for your positive remark on the fresh truffle.
Since truffle is a natural and delicate ingredient, its aromatic intensity can vary depending on the product and the type of incorporation. Our truffle foie gras recipe is crafted with a focus on flavor balance, so that the truffle complements the foie gras without masking its finesse, which can sometimes be perceived as insufficient intensity according to expectations.
However, we understand your disappointment and wish to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected] so that we can assist you in a personalized manner.
Best regards,
The Plantin team
We are sincerely sorry to learn of your disappointment regarding the truffle foie gras, while thanking you for your positive remark on the fresh truffle.
Since truffle is a natural and delicate ingredient, its aromatic intensity can vary depending on the product and the type of incorporation. Our truffle foie gras recipe is crafted with a focus on flavor balance, so that the truffle complements the foie gras without masking its finesse, which can sometimes be perceived as insufficient intensity according to expectations.
However, we understand your disappointment and wish to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected] so that we can assist you in a personalized manner.
Best regards,
The Plantin team
L
Rating: 1 out of 5
Dried truffles, no smell, disappointing purchase
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.
A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.
We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).
We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.
A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.
We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).
We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
The Plantin team
R
Rating: 4 out of 5
Very good telephone support. Advisor attentive. Delivery top-notch, deadlines respected. The scent of the truffles is not as intense as the melanosporum from the Dordogne region.
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T
Rating: 1 out of 5
No taste
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
S
Rating: 1 out of 5
truffle without any taste 70€ that ended up in the trash!
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
A
Rating: 3 out of 5
Delivery was done without any problems. But the truffle really lacks aroma, maybe it's too early in the season. Not up to my standards.
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
L
Rating: 1 out of 5
Not happy with the quality, supposedly a truffle!!! No truffle taste
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
P
Rating: 1 out of 5
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
M
Rating: 4 out of 5
In accordance with presentation - Shipping/receipt deadlines respected - Good quality products
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P
Rating: 3 out of 5
Very good products but unfortunately too much commercial pressure, too many promotional emails and impossible to unsubscribe from the list despite several attempts and an email sent. You are heavy
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
P
Rating: 1 out of 5
Non-receipt of the package, the carrier is incompetent
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Response from Plantin
Hello,
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
F
Rating: 4 out of 5
Speed and quality are on point
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K
Rating: 1 out of 5
The third door was not labeled and empty. I have contacted Plantin about this three times, but have not received any feedback so far.
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O
Rating: 1 out of 5
Frozen truffles Once again !!!!!
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Response from Plantin
Hello,
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
P
Rating: 1 out of 5
Truffle without taste I will not recommend on the Plantin site.............
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
J
Rating: 3 out of 5
The truffle is not fragrant enough and lacks taste, what a shame
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
M
Rating: 1 out of 5
I received a gift box with products that expire a week later! (a concern for a holiday gift), I received no apology in return and had to wait before receiving the return label I requested for an exchange. I am disappointed with the company.
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Response from Plantin
Hello,
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Rating: 3 out of 5
Disappointed by the weight (14g instead of 15g) at the price per kilo, it's not nothing and especially a moldy part. These two points are normal for you. Disappointed!
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Response from Plantin
Hello,
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
C
Rating: 1 out of 5
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
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Response from Plantin
Hello,
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
J
Rating: 3 out of 5
-
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A
Rating: 4 out of 5
Incorrect information for foreign clients due to different taxes
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B
Rating: 3 out of 5
Of two truffles: 1 perfect, the second giving off an unusual and especially unpleasant smell. I had already encountered an issue during my previous order. I am stopping the expenses…
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D
Rating: 1 out of 5
FADE, VERY HARD TO CUT
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M
Rating: 1 out of 5
The truffles arrived too old and they had an unusual smell
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D
Rating: 4 out of 5
Fast delivery and well packaged, good quality products. A bit disappointed with the pasta.
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J
Rating: 4 out of 5
very good
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A
Rating: 3 out of 5
Not bad but not worth the melano
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P
Rating: 3 out of 5
Unlike all the others, my last order was not up to par. The truffles lacked flavor and aroma.
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P
Rating: 4 out of 5
Quality product. I will reserve my advice for my next order. Indeed, the recent bad weather has heavily soaked the truffle, which consequently loses some of its flavor at the beginning of the season. To be continued.
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V
Rating: 1 out of 5
Summer truffles not ripe enough, without smell or taste, other truffle growers wait for them to be ready before selling. You, it's money first
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D
Rating: 1 out of 5
Aestivum truffles..... very hard ... no taste... the order follows my call....!!!!!
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F
Rating: 3 out of 5
not much taste impeccable presentation but little interest at the tasting level
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J
Rating: 4 out of 5
Package received quickly, well packaged... But the oil from one of the jars had leaked. Very good product otherwise.
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J
Rating: 4 out of 5
Speed and simple communication with the Plantin team. However, Chronofresh put my package in the mailbox of the Chateau where we were staying, and it took us 2 days to find it because "they didn't have proof of delivery and then no one knew where the package was," despite having called twice, they assured me that it was impossible for it to be in the mailbox, as the "fresh" package must be delivered "in person"; luckily, we eventually found the package, but the ChronoFresh service is really annoying. I had 20 people available on site ready to receive it, but they decided to ignore my clear instructions to "Call upon arrival."
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Response from Plantin
Hello Madam, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our carrier was not satisfactory. We will forward your message to Chronofresh support alongside your complaint so that this does not happen again in the future. Wishing you an excellent day.
B
Rating: 3 out of 5
Late delivery.
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H
Rating: 3 out of 5
For 50 g =3 truffles: you could have used 12 peas An option with the number of truffles would be useful...
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Response from Plantin
Hello, and thank you for your feedback!
C
Rating: 3 out of 5
Tasteless truffle
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