Customer reviews of Plantin

9,3 /10

Based on 1 765 published reviews

5 1 458 83% 4 131 7% 3 69 4% 2 38 2% 1 69 4%

Summary of reviews

Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.

Reviews 1, 3 and 4 stars

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Benoit M.

Published on 29/03/2024 à 14h06 following a purchase from 18/03/2024

Truffle delivered in good condition but unfortunately not very fragrant.

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Jean L.

Published on 11/03/2024 à 07h01 following a purchase from 28/02/2024

Fast delivery; Correct product.

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Vincent P.

Published on 08/03/2024 à 16h57 following a purchase from 22/02/2024

top

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Georges F.

Published on 02/03/2024 à 16h19 following a purchase from 21/02/2024

Ultra-fast reception

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Christian H.

Published on 28/01/2024 à 15h27 following a purchase from 05/09/2023

Fine

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Didier R.

Published on 28/01/2024 à 14h53 following a purchase from 18/12/2023

I expected more taste

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Romain B.

Published on 26/01/2024 à 07h53 following a purchase from 09/09/2023

No taste, I don't recommend

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Response from Plantin Published on 26/01/2024

Hello Sir, We are very sorry to hear about your disappointment with your order. Can you tell us more about the products concerned, as your order was quite varied? I remain at your disposal for any further information and wish you an excellent day. Yours sincerely, La Maison Plantin

Claire D.

Published on 24/01/2024 à 16h17 following a purchase from 18/01/2024

For the moment, I've only tasted the "carpaccio de truffes d'été 49% BIO" but that's not the one I'll remember. My next tasting will be the "carpaccio de truffes d'été, aromatisé" which I also bought.

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Jean-Dominique P.

Published on 21/01/2024 à 17h32 following a purchase from 18/01/2024

of course everything including delivery

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Christian R.

Published on 18/01/2024 à 12h19 following a purchase from 07/01/2024

disappointed with the quality of the truffles

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Nanou P.

Published on 10/01/2024 à 13h40 following a purchase from 05/01/2024

Good but chronofresh is not up to scratch Unfounded delivery problem for my previous order.

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Patrick G.

Published on 03/01/2024 à 09h17 following a purchase from 16/12/2023

quick and easy

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Florence D.

Published on 02/01/2024 à 14h37 following a purchase from 21/12/2023

Perfect navigation but the truffles ordered were not very tasty

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François S.

Published on 24/12/2023 à 11h46 following a purchase from 13/12/2023

but I haven't tried the command!!!!!

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Marie-Claire W.

Published on 22/12/2023 à 12h30 following a purchase from 12/12/2023

Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.

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Olivier F.

Published on 21/12/2023 à 18h07 following a purchase from 18/12/2023

I thought I'd have a nice 50g truffle, or two medium-sized ones, but in fact I received 9 very small truffles to make 50g. Not easy to make nice strips with that ... disappointed.

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Sylvain H.

Published on 21/12/2023 à 12h09 following a purchase from 18/12/2023

Medium

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Response from Plantin Published on 27/12/2023

Hello, We're sorry to read your comment. Could you please give us more details about your experience so that we can better understand your dissatisfaction? As customer satisfaction is our priority, we are always listening to you so that we can continually improve the quality of our services. Sincerely, the Plantin team

Jean Paul M.

Published on 21/12/2023 à 11h37 following a purchase from 09/12/2023

Fine

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Stephane R.

Published on 20/12/2023 à 15h53 following a purchase from 16/12/2023

The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised

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Celia B.

Published on 17/12/2023 à 13h00 following a purchase from 05/12/2023

The site is well done, the photos are appealing

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Jacques C.

Published on 07/12/2023 à 16h00 following a purchase from 26/11/2023

Fast, efficient delivery, well-made pack, truffles a little young.

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Micke C.

Published on 23/11/2023 à 19h08 following a purchase from 01/11/2023

With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.

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David G.

Published on 19/10/2023 à 14h26 following a purchase from 07/10/2023

Great smell! Average taste level

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Danièle B.

Published on 13/10/2023 à 19h03 following a purchase from 11/10/2023

I'm very happy with this site in general, but unfortunately this time I don't understand why my order left on Friday, which means that I won't receive it until Monday, and for this kind of product, which is worth a certain price, it's better that it doesn't stay with the carrier for a weekend.

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Pierrette I.

Published on 27/08/2023 à 06h53 following a purchase from 22/08/2023

for 100g of truffles, I only received small truffles, I would have liked them a little bigger, but they were succulent. I'm thinking of contacting you again around December to place another order. Thank you very much.

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Farid A.

Published on 17/07/2023 à 18h08 following a purchase from 16/07/2023

Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp

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Response from Plantin Published on 19/07/2023

Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!

Remy G.

Published on 03/07/2023 à 08h32 following a purchase from 29/06/2023

Fast delivery, easy ordering. Packaging to be reviewed

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Vincent P.

Published on 23/06/2023 à 21h33 following a purchase from 13/06/2023

The origins of truffles cannot be found

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Laurent S.

Published on 12/06/2023 à 19h54 following a purchase from 06/06/2023

Delivery times and packaging quality are good, but please note the quality of the cooling block in hot weather.

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Florence S.

Published on 07/06/2023 à 18h21 following a purchase from 27/05/2023

The truffles weren't ripe at all

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Corinne M.

Published on 15/03/2023 à 11h42 following a purchase from 07/03/2023

The site is clear and easy to navigate.

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Claude P.

Published on 04/03/2023 à 20h28 following a purchase from 20/02/2023

The truffles were good but 15-20% more expensive than your competitors.

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Kauko S.

Published on 16/02/2023 à 16h00 following a purchase from 03/02/2023

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Yohan M.

Published on 09/02/2023 à 13h50 following a purchase from 05/02/2023

The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.

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Leïla D.

Published on 03/02/2023 à 09h51 following a purchase from 23/01/2023

The site is beautiful and easy to navigate, and the recipe ideas are great!

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Raphael R.

Published on 30/01/2023 à 09h58 following a purchase from 20/01/2023

Clear site, easy to navigate. I also appreciated the advice on eating truffles.

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Ghislaine R.

Published on 13/01/2023 à 14h46 following a purchase from 06/01/2023

Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.

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Luc M.

Published on 04/01/2023 à 08h14 following a purchase from 18/12/2022

The site is simple and easy to navigate

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Stephan B.

Published on 02/01/2023 à 12h56 following a purchase from 21/12/2022

good product delivered on time: professional!

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Chantal L.

Published on 31/12/2022 à 23h31 following a purchase from 19/12/2022

Nice size chips, satisfied with my order.

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