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P
Rating: 5 out of 5
It was quick and very well packaged
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 1, 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Excellent products. Well packaged. Quality is there
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N
Rating: 5 out of 5
White truffle carpaccio: remarkable product
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N
Rating: 5 out of 5
Top service I will order all winter with you
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C
Rating: 5 out of 5
Excellent product and good quality!
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S
Rating: 5 out of 5
Effective
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S
Rating: 5 out of 5
Top
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C
Rating: 5 out of 5
Excellent products, I was able to please a truffle lover thanks to you.
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F
Rating: 5 out of 5
nothing to complain about! perfect
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A
Rating: 3 out of 5
Disappointed by the weight (14g instead of 15g) at the price per kilo, it's not nothing and especially a moldy part. These two points are normal for you. Disappointed!
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Response from Plantin
Hello,
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
C
Rating: 1 out of 5
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
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Response from Plantin
Hello,
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
N
Rating: 5 out of 5
Satisfactory shopping experience. I know these items which I find excellent but have not yet consumed the last package!
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C
Rating: 5 out of 5
Very good products.
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J
Rating: 5 out of 5
PERFECT
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J
Rating: 3 out of 5
-
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S
Rating: 5 out of 5
Package received on time, nothing to say about the Burgundy truffle, strong smell and I haven't tested the mushrooms either, I recommend this site and quality products for my part.
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P
Rating: 5 out of 5
very good, the first time I taste ****
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E
Rating: 5 out of 5
Top nothing to say
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S
Rating: 5 out of 5
Everything perfect as usual :-)
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R
Rating: 5 out of 5
Fast and excellent products
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G
Rating: 5 out of 5
Roof is OK
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B
Rating: 3 out of 5
Of two truffles: 1 perfect, the second giving off an unusual and especially unpleasant smell. I had already encountered an issue during my previous order. I am stopping the expenses…
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C
Rating: 5 out of 5
Easy to order. It's a gift - The advent calendar is not yet opened. Delivery to a pickup point. I was well informed about the availability of the package. Very good first experience with Plantin.
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N
Rating: 5 out of 5
Very good. Thank you
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S
Rating: 5 out of 5
Very nice presentation, advent calendar not opened yet
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D
Rating: 1 out of 5
FADE, VERY HARD TO CUT
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J
Rating: 5 out of 5
Super white truffle
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T
Rating: 5 out of 5
Always a pleasure to order good products
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F
Rating: 5 out of 5
Top!
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P
Rating: 5 out of 5
Quality products
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J
Rating: 5 out of 5
perfect
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P
Rating: 5 out of 5
Perfect, a big thank you to the team
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S
Rating: 5 out of 5
Fast and compliant reception
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L
Rating: 5 out of 5
very good product quickly delivered
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J
Rating: 5 out of 5
VERY SATISFIED
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P
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
everything is perfect, I will recommend Plantin!
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C
Rating: 5 out of 5
Glad to have found what I was looking for...
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J
Rating: 5 out of 5
very good. no delivery problem,...but I haven't tasted the purchased products yet
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M
Rating: 5 out of 5
Perfect, as usual. Thank you
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