Customer reviews of Plantin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 1, 3 and 5 stars

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A
Aur B.
Rating: 3 out of 5
following a purchase from 10/12/2025
Delivery was done without any problems. But the truffle really lacks aroma, maybe it's too early in the season. Not up to my standards.
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Response from Plantin
Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team
L
Laurence G.
Rating: 1 out of 5
following a purchase from 10/12/2025
Not happy with the quality, supposedly a truffle!!! No truffle taste
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Response from Plantin
Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team
J
Jeremy D.
Rating: 5 out of 5
following a purchase from 10/12/2025
Perfect!! Fast and very efficient! Delicious products as always! Don't change anything.
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JOSIANE G.
Rating: 5 out of 5
following a purchase from 05/12/2025
perfect ras thank you
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Danièle B.
Rating: 5 out of 5
following a purchase from 09/12/2025
I order very regularly from Plantin Fresh Truffles and morels in truffle juice, never disappointed, very good quality.
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Bernard A.
Rating: 5 out of 5
following a purchase from 09/12/2025
Simply perfect. What more can I say?
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Kris W.
Rating: 5 out of 5
following a purchase from 09/12/2025
-
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Christine F.
Rating: 5 out of 5
following a purchase from 08/12/2025
Order received on time, not yet opened as we are waiting for the holidays to work with the product.
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Jocelyne L.
Rating: 5 out of 5
following a purchase from 30/11/2025
Top quality, fast delivery this was my first order and it won't be the last
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Jérôme B.
Rating: 5 out of 5
following a purchase from 09/12/2025
Very good... even if 100 grams is always too little
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Christopher T.
Rating: 5 out of 5
following a purchase from 05/12/2025
Perfect!
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jerome F.
Rating: 5 out of 5
following a purchase from 08/12/2025
Very good house
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Charlette B.
Rating: 5 out of 5
following a purchase from 05/12/2025
Fast delivery is good!
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ALAIN F.
Rating: 5 out of 5
following a purchase from 08/12/2025
Nothing to complain about. Perfect as always
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Bruno H.
Rating: 5 out of 5
following a purchase from 05/12/2025
Perfect delivery on time and quality products
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Franck S.
Rating: 5 out of 5
following a purchase from 06/12/2025
Order as described, fast delivery
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Christophe M.
Rating: 5 out of 5
following a purchase from 05/12/2025
Quality truffle and well packaged! I recommend
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ROGER P.
Rating: 5 out of 5
following a purchase from 26/11/2025
Thank you, everything is fine in the end. Delay in delivery, no chance to contact customer service by phone for questions, too bad! And insufficient for a company with superior quality products and prices! Happy Holidays!
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Jean-Philippe C.
Rating: 5 out of 5
following a purchase from 13/11/2025
Super freshness
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Vanessa G.
Rating: 5 out of 5
following a purchase from 03/12/2025
These are very good products.
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agnes D.
Rating: 5 out of 5
following a purchase from 04/12/2025
everything is perfect. a real culinary journey!!
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R
Raphëlle M.
Rating: 5 out of 5
following a purchase from 03/12/2025
I am really satisfied with my order: it arrived very quickly and the product looks of excellent quality!
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Dorothee D.
Rating: 5 out of 5
following a purchase from 04/12/2025
Good quality, fast and efficient order and delivery
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monique B.
Rating: 5 out of 5
following a purchase from 04/12/2025
Everything is fine Thank you
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P
Philippe D.
Rating: 1 out of 5
following a purchase from 05/12/2025
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
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Response from Plantin
Hello,

We are sincerely sorry to hear that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team
P
Philippe C.
Rating: 5 out of 5
following a purchase from 03/12/2025
Fast, quality always top
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Philippe V.
Rating: 3 out of 5
following a purchase from 03/12/2025
Very good products but unfortunately too much commercial pressure, too many promotional emails and impossible to unsubscribe from the list despite several attempts and an email sent. You are heavy
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Response from Plantin
Hello,

Thank you for taking the time to share your feedback and compliments on the quality of our products.

We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.

Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.

We hope that you will continue to appreciate our products despite everything and remain at your disposal.

Best regards,
Laurent
A
Alain B.
Rating: 5 out of 5
following a purchase from 03/12/2025
5
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Sylvain W.
Rating: 5 out of 5
following a purchase from 03/12/2025
Very good experience. To be renewed.
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Bozoa D.
Rating: 5 out of 5
following a purchase from 03/12/2025
Satisfied!!!
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Pascal R.
Rating: 5 out of 5
following a purchase from 04/12/2025
Nothing to say Quality and speed as always
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MURIEL R.
Rating: 5 out of 5
following a purchase from 02/12/2025
Very good products that I follow with interest
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Patricia L.
Rating: 5 out of 5
following a purchase from 03/12/2025
Very good product Delivered quickly
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GEORGE P.
Rating: 5 out of 5
following a purchase from 03/12/2025
Super. Very beautiful truffles.
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Jean-Christophe R.
Rating: 5 out of 5
following a purchase from 02/12/2025
Superb products Super delivery
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Eric M.
Rating: 5 out of 5
following a purchase from 01/12/2025
Perfect.
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jc Q.
Rating: 5 out of 5
following a purchase from 01/12/2025
As always, correct price and superior quality. The truffles are excellent, the dried morels sublime
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C
Cécile H.
Rating: 5 out of 5
following a purchase from 01/12/2025
Delivered very quickly, even faster than announced. Compliant with the order.
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Gabrielle T.
Rating: 5 out of 5
following a purchase from 01/12/2025
Good experience
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José Francisco R.
Rating: 5 out of 5
following a purchase from 30/11/2025
Perfect
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