The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
The truffle is not fragrant enough and lacks taste, what a shame
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
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Marie-Pierre C.
Rating: 1 out of 5
following a purchase from 21/11/2025
I received a gift box with products that expire a week later! (a concern for a holiday gift), I received no apology in return and had to wait before receiving the return label I requested for an exchange. I am disappointed with the company.
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Response from Plantin
Hello,
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Astrid H.
Rating: 3 out of 5
following a purchase from 11/11/2025
Disappointed by the weight (14g instead of 15g) at the price per kilo, it's not nothing and especially a moldy part. These two points are normal for you. Disappointed!
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Response from Plantin
Hello,
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
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CHRISTOPHE S.
Rating: 1 out of 5
following a purchase from 10/11/2025
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
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Response from Plantin
Hello,
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
J
Jean-François M.
Rating: 3 out of 5
following a purchase from 02/11/2025
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Benjamin D.
Rating: 3 out of 5
following a purchase from 27/10/2025
Of two truffles: 1 perfect, the second giving off an unusual and especially unpleasant smell. I had already encountered an issue during my previous order. I am stopping the expenses…
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didier L.
Rating: 1 out of 5
following a purchase from 20/10/2025
FADE, VERY HARD TO CUT
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Maxime P.
Rating: 1 out of 5
following a purchase from 09/09/2025
The truffles arrived too old and they had an unusual smell
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Agnes V.
Rating: 3 out of 5
following a purchase from 12/07/2025
Not bad but not worth the melano
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Paul F.
Rating: 3 out of 5
following a purchase from 14/06/2025
Unlike all the others, my last order was not up to par. The truffles lacked flavor and aroma.
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Vincent I.
Rating: 1 out of 5
following a purchase from 22/05/2025
Summer truffles not ripe enough, without smell or taste, other truffle growers wait for them to be ready before selling. You, it's money first
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Didier C.
Rating: 1 out of 5
following a purchase from 21/05/2025
Aestivum truffles..... very hard ... no taste... the order follows my call....!!!!!
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FRANCOIS D.
Rating: 3 out of 5
following a purchase from 21/05/2025
not much taste impeccable presentation but little interest at the tasting level
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Brigitte P.
Rating: 3 out of 5
following a purchase from 01/03/2025
Late delivery.
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H K.
Rating: 3 out of 5
following a purchase from 24/02/2025
For 50 g =3 truffles: you could have used 12 peas An option with the number of truffles would be useful...
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Response from Plantin
Hello, and thank you for your feedback!
C
Constant G.
Rating: 3 out of 5
following a purchase from 24/02/2025
Tasteless truffle
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Michel S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Very good product, many thanks
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philippe L.
Rating: 1 out of 5
following a purchase from 16/02/2025
The truffles were tasteless.
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Response from Plantin
Sir,
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
P
PIERRE B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
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Response from Plantin
Dear Sir,
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
S
Stéphane T.
Rating: 3 out of 5
following a purchase from 16/02/2025
A little disappointed by the taste of the truffles, which lacks power.
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LIONEL E.
Rating: 3 out of 5
following a purchase from 23/01/2025
This time the truffles lacked flavour!
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Matthieu S.
Rating: 3 out of 5
following a purchase from 22/01/2025
Shipment within 24-48 hours, not the next day before 1pm...
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Vincent D.
Rating: 3 out of 5
following a purchase from 16/12/2024
I've already ordered truffles several times online and this time I'm very disappointed, especially as I'd opted for the EXTRA quality. The smell was fine, but the taste was very disappointing considering the price. And the packaging wasn't exceptional either. For the same price or even less, I can find it in shops in Belgium. DON'T FORGET YOUR TYPE OF PRODUCT.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your comment. We are surprised to read that you chose the quality of your truffles knowing that we do not offer the option on our website. The term "extra" simply refers to the visual aspect of the truffle, which must be round and regular enough to be defined as an extra quality truffle. In no way does this affect the taste and fragrance of the fresh truffle. Packaging is the most conventional for fresh truffles. It's all about keeping the product, which is perishable, in suitable packaging for transport, nothing more. Don't forget that we have a customer service team available by e-mail or telephone during store opening hours to answer your questions and find a solution. Sincerely, The Plantin Team
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Stéphane M.
Rating: 3 out of 5
following a purchase from 09/12/2024
Hello Very disappointed with the truffle brisure which had no taste and no flavour.
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Laurent C.
Rating: 3 out of 5
following a purchase from 19/12/2024
A particularly refined tasteless truffle.
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Gregory E.
Rating: 3 out of 5
following a purchase from 18/12/2024
5 stars for the delivery. 1 star for the truffle, which tasted as good as a Chinese truffle... my dish tasted almost nothing like it :(
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Laurent N.
Rating: 1 out of 5
following a purchase from 18/12/2024
Hello, Following my order, I received 3 truffles. One of them went straight into the garbage can, rotten and limp. In a box of button mushrooms, I don't care, but here. We shouldn't get into the habit of putting the wrong pieces in mail-order sales. For me, it's over... Have a nice day.
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laure G.
Rating: 1 out of 5
following a purchase from 17/12/2024
No taste at all. I am very disappointed
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François-Xavier P.
Rating: 3 out of 5
following a purchase from 17/12/2024
The truffles were good. The only downside was the delivery! Chronofreche were two days late in delivering and I even had to pick them up myself from the depot on the third day! Unacceptable! Plantin has nothing to do with it, but it's up to you to pass on our dissatisfaction. Sincerely
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MICHELE C.
Rating: 1 out of 5
following a purchase from 15/12/2024
The truffles I received had no taste and no smell !!! Which is the last straw for a truffle !!!
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Simona P.
Rating: 3 out of 5
following a purchase from 06/12/2024
The package arrived but, contrary to the very clear instructions about the recipient, it was delivered to a person in the apartment building where I live, NOT designated by me as recipient or substitute ! I remember that there is privacy ! But the worst thing is that the person to whom my order was left, delivered it to my partner, thus ruining my surprise for Christmas! A total disaster! As for the condition of the contents, I still don't know, because the package will be opened on Christmas Day...at least that!!!
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tagla S.
Rating: 1 out of 5
following a purchase from 02/12/2024
I bought a fresh truffle on paper and received a truffle from a freezer. No taste and no scent. I had a good experience ordering from vente privée and wanted to try again. Bad idea
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Claire V.
Rating: 3 out of 5
following a purchase from 01/12/2024
Having ordered, in addition to a truffle, a gift box for 5€, I received a disproportionate and ridiculously inadequate gift box / size of the truffle intended to make a Christmas gift. I'm disappointed with this process. Having
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christophe C.
Rating: 1 out of 5
following a purchase from 26/11/2024
very disappointed, both with the format and the taste
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Gilles D.
Rating: 1 out of 5
following a purchase from 28/11/2024
The truffle was not mature, no white and white at the heart.
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Response from Plantin
Hello, we're sorry to hear about your disappointment. We have tried to contact you without success. We are available by e-mail or telephone between 10am and 12pm and 1.30pm and 6.30pm to discuss your request (the store is closed today for inventory, our advisers will be available tomorrow). Have a nice day, the Plantin team
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Patrice C.
Rating: 1 out of 5
following a purchase from 24/11/2024
Soft truffles
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Michel B.
Rating: 3 out of 5
following a purchase from 25/09/2024
Perfect merchandise but arrived 24 hours late with no information from chronofresh, who could not be reached.
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christian L.
Rating: 1 out of 5
following a purchase from 08/09/2024
salt with summer truffle not so good to be polite.
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Response from Plantin
Hello Sir, thank you for taking the time to leave a review. Can you tell me more about your disappointment? We are committed to understanding dissatisfaction so that we can improve our products and services. Thank you and have a nice day. The Plantin team
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laetitia B.
Rating: 1 out of 5
following a purchase from 22/06/2024
alas, I was poisoned by a truffle that wasn't any good. nothing serious, but I was sick for several days. after that, things can happen...
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Zoe R.
Rating: 3 out of 5
following a purchase from 23/06/2024
it was a gift and I had specified it well, but I received it with the invoice inside and there was no personalized message for my mother.
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Response from Plantin
Hello, we're very sorry to hear about your disappointment. We encountered a computer bug on the day of your order, for which we obviously take full responsibility, which explains the situation. We apologize for the inconvenience. Please do not hesitate to come back to us to find a solution that suits you. Have a nice day, the Plantin team
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