The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
I'm disappointed. The summer truffles I recently bought from you are inedible: 21-05-2024. They have absolutely no taste. They taste bland. Trash! Sorry for my money. Never again.
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YVES A.
Rating: 1 out of 5
following a purchase from 13/05/2024
DEGEULASSE
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Benoit M.
Rating: 3 out of 5
following a purchase from 18/03/2024
Truffle delivered in good condition but unfortunately not very fragrant.
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Romain B.
Rating: 3 out of 5
following a purchase from 09/09/2023
No taste, I don't recommend
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Response from Plantin
Hello Sir, We are very sorry to hear about your disappointment with your order. Can you tell us more about the products concerned, as your order was quite varied? I remain at your disposal for any further information and wish you an excellent day. Yours sincerely, La Maison Plantin
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Christian R.
Rating: 3 out of 5
following a purchase from 07/01/2024
disappointed with the quality of the truffles
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Florence D.
Rating: 3 out of 5
following a purchase from 21/12/2023
Perfect navigation but the truffles ordered were not very tasty
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Marie-Claire W.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
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OLIVIER F.
Rating: 3 out of 5
following a purchase from 18/12/2023
I thought I'd have a nice 50g truffle, or two medium-sized ones, but in fact I received 9 very small truffles to make 50g. Not easy to make nice strips with that ... disappointed.
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Sylvain H.
Rating: 3 out of 5
following a purchase from 18/12/2023
Medium
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Response from Plantin
Hello, We're sorry to read your comment. Could you please give us more details about your experience so that we can better understand your dissatisfaction? As customer satisfaction is our priority, we are always listening to you so that we can continually improve the quality of our services. Sincerely, the Plantin team
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Stephane R.
Rating: 1 out of 5
following a purchase from 16/12/2023
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
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MICKE C.
Rating: 1 out of 5
following a purchase from 01/11/2023
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
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Farid A.
Rating: 1 out of 5
following a purchase from 16/07/2023
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
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Response from Plantin
Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!
V
Vincent P.
Rating: 3 out of 5
following a purchase from 13/06/2023
The origins of truffles cannot be found
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Florence S.
Rating: 1 out of 5
following a purchase from 27/05/2023
The truffles weren't ripe at all
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yohan M.
Rating: 1 out of 5
following a purchase from 05/02/2023
The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.
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Leïla D.
Rating: 3 out of 5
following a purchase from 23/01/2023
The site is beautiful and easy to navigate, and the recipe ideas are great!
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Ghislaine R.
Rating: 3 out of 5
following a purchase from 06/01/2023
Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.
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Jean-Charles B.
Rating: 3 out of 5
following a purchase from 07/12/2022
Catastrophic Chronofresh delivery: the driver missed several appointments while you waited for him all day because no one warned you, with lame excuses each time (the driver didn't find the parcel, the parcel wasn't put on the truck and stayed at the depot, the driver didn't have time to come to your house because he had to return to the depot before 4:00 pm....) The fresh truffle shavings are actually quite large pieces of debris, the smell is good but the taste is a little bland and well below the quality expected of fresh black truffles. The summer truffle pasta is good and as expected.
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NORBERT E.
Rating: 1 out of 5
following a purchase from 16/12/2022
ordered truffle extra and recu truffles 20 gr
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Bernard R.
Rating: 3 out of 5
following a purchase from 29/11/2022
Easy to access and well organized
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2022
Medium
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2022
Very well designed and easy to use
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/02/2022
Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.
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Response from Plantin
Hello Sir, I'm sorry to read your dissatisfaction. Concerning the delivery time, it is indicated on the website and in the T&C that you have accepted that we have 24 to 72 hours to prepare and hand over your parcel to the sender; to this must be added the delivery time, which in this case is 24 to 48 hours as the parcel was sent via Chronofresh. In your case, we expect to receive your parcel within 72 hours of placing your order, which is on target. As for the additional products that you were unable to order at the same time as your fresh truffles, this was indeed a technical bug that has since been resolved. I hope you were completely satisfied with the truffles you received, and please do not hesitate to contact us if you have any questions. Sincerely yours, The PLANTIN Team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
We were disappointed by the quality of the truffles.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2022
Correct site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2022
Order delivered quickly. But unfortunately the truffles had little taste. Disappointing for the price.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2021
Another delivery problem and a response from plantin that left me stunned: "we didn't make the delivery, we gave the parcel to the carrier".
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2021
ALL CLEAR.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/12/2021
I still haven't received my oil ???
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2021
Fresh truffle disappointing but fast, efficient delivery service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/11/2021
There were 1 or 2 damaged truffles, the largest of which appeared to be damaged.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
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Response from Plantin
Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/03/2021
I had already bought your truffles on Veepee this winter and they were excellent... However, this time I'm disappointed because their taste has nothing to do with truffles... I think it was too late in the season... however this site is serious, orders sent very quickly in a protective package. I'll be ordering from this site again, but only at the end of December or in January.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/03/2021
Hello, Nothing to say about the delivery; however, I was a little disappointed by the product which really lacks fragrance (or flavour) B.Dumony
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/03/2021
Truffles poorly packed, no cold pack. Chronopost delayed.
The taste was weak or non-existent - only the smell remained.
Disappointed ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2021
La livraison pas incable ..et les 50 gr truffes ...( 4 petite ) ??prefere un piece max deux
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/02/2021
Very satisfied with the 1st order but very disappointed with the 2nd: truffle size and freshness of a lesser degree -.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
The order placed on Friday and delivered on Wednesday was actually too long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
One of the truffles was too ripe or not ripe enough... Disappointment
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
I didnt receive anything after 4 days even with the so called dhl express, very disappointed!
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