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M
Rating: 3 out of 5
Perfect merchandise but arrived 24 hours late with no information from chronofresh, who could not be reached.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 1 and 3 stars
Reset filtersC
Rating: 1 out of 5
salt with summer truffle not so good to be polite.
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Response from Plantin
Hello Sir, thank you for taking the time to leave a review. Can you tell me more about your disappointment? We are committed to understanding dissatisfaction so that we can improve our products and services. Thank you and have a nice day. The Plantin team
L
Rating: 1 out of 5
alas, I was poisoned by a truffle that wasn't any good. nothing serious, but I was sick for several days. after that, things can happen...
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Z
Rating: 3 out of 5
it was a gift and I had specified it well, but I received it with the invoice inside and there was no personalized message for my mother.
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Response from Plantin
Hello, we're very sorry to hear about your disappointment. We encountered a computer bug on the day of your order, for which we obviously take full responsibility, which explains the situation. We apologize for the inconvenience. Please do not hesitate to come back to us to find a solution that suits you. Have a nice day, the Plantin team
A
Rating: 1 out of 5
I'm disappointed. The summer truffles I recently bought from you are inedible: 21-05-2024. They have absolutely no taste. They taste bland. Trash! Sorry for my money. Never again.
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Y
Rating: 1 out of 5
DEGEULASSE
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B
Rating: 3 out of 5
Truffle delivered in good condition but unfortunately not very fragrant.
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R
Rating: 3 out of 5
No taste, I don't recommend
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Response from Plantin
Hello Sir, We are very sorry to hear about your disappointment with your order. Can you tell us more about the products concerned, as your order was quite varied? I remain at your disposal for any further information and wish you an excellent day. Yours sincerely, La Maison Plantin
C
Rating: 3 out of 5
disappointed with the quality of the truffles
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F
Rating: 3 out of 5
Perfect navigation but the truffles ordered were not very tasty
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M
Rating: 1 out of 5
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
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O
Rating: 3 out of 5
I thought I'd have a nice 50g truffle, or two medium-sized ones, but in fact I received 9 very small truffles to make 50g. Not easy to make nice strips with that ... disappointed.
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S
Rating: 3 out of 5
Medium
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Response from Plantin
Hello, We're sorry to read your comment. Could you please give us more details about your experience so that we can better understand your dissatisfaction? As customer satisfaction is our priority, we are always listening to you so that we can continually improve the quality of our services. Sincerely, the Plantin team
S
Rating: 1 out of 5
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
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M
Rating: 1 out of 5
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
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F
Rating: 1 out of 5
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
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Response from Plantin
Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!
V
Rating: 3 out of 5
The origins of truffles cannot be found
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F
Rating: 1 out of 5
The truffles weren't ripe at all
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Y
Rating: 1 out of 5
The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.
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L
Rating: 3 out of 5
The site is beautiful and easy to navigate, and the recipe ideas are great!
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G
Rating: 3 out of 5
Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.
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J
Rating: 3 out of 5
Catastrophic Chronofresh delivery: the driver missed several appointments while you waited for him all day because no one warned you, with lame excuses each time (the driver didn't find the parcel, the parcel wasn't put on the truck and stayed at the depot, the driver didn't have time to come to your house because he had to return to the depot before 4:00 pm....) The fresh truffle shavings are actually quite large pieces of debris, the smell is good but the taste is a little bland and well below the quality expected of fresh black truffles. The summer truffle pasta is good and as expected.
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N
Rating: 1 out of 5
ordered truffle extra and recu truffles 20 gr
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B
Rating: 3 out of 5
Easy to access and well organized
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A
Rating: 3 out of 5
Medium
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A
Rating: 3 out of 5
Very well designed and easy to use
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A
Rating: 1 out of 5
Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.
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Response from Plantin
Hello Sir, I'm sorry to read your dissatisfaction. Concerning the delivery time, it is indicated on the website and in the T&C that you have accepted that we have 24 to 72 hours to prepare and hand over your parcel to the sender; to this must be added the delivery time, which in this case is 24 to 48 hours as the parcel was sent via Chronofresh. In your case, we expect to receive your parcel within 72 hours of placing your order, which is on target. As for the additional products that you were unable to order at the same time as your fresh truffles, this was indeed a technical bug that has since been resolved. I hope you were completely satisfied with the truffles you received, and please do not hesitate to contact us if you have any questions. Sincerely yours, The PLANTIN Team.
A
Rating: 3 out of 5
We were disappointed by the quality of the truffles.
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A
Rating: 3 out of 5
Correct site
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A
Rating: 3 out of 5
Order delivered quickly. But unfortunately the truffles had little taste. Disappointing for the price.
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A
Rating: 3 out of 5
Another delivery problem and a response from plantin that left me stunned: "we didn't make the delivery, we gave the parcel to the carrier".
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A
Rating: 3 out of 5
ALL CLEAR.
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A
Rating: 1 out of 5
I still haven't received my oil ???
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A
Rating: 3 out of 5
Fresh truffle disappointing but fast, efficient delivery service
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A
Rating: 3 out of 5
There were 1 or 2 damaged truffles, the largest of which appeared to be damaged.
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A
Rating: 1 out of 5
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
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Response from Plantin
Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team
A
Rating: 3 out of 5
I had already bought your truffles on Veepee this winter and they were excellent... However, this time I'm disappointed because their taste has nothing to do with truffles... I think it was too late in the season... however this site is serious, orders sent very quickly in a protective package. I'll be ordering from this site again, but only at the end of December or in January.
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A
Rating: 3 out of 5
Hello, Nothing to say about the delivery; however, I was a little disappointed by the product which really lacks fragrance (or flavour) B.Dumony
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A
Rating: 1 out of 5
Truffles poorly packed, no cold pack. Chronopost delayed.
The taste was weak or non-existent - only the smell remained.
Disappointed ...
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The taste was weak or non-existent - only the smell remained.
Disappointed ...
A
Rating: 3 out of 5
La livraison pas incable ..et les 50 gr truffes ...( 4 petite ) ??prefere un piece max deux
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