Customer reviews of Plantin

9,3 /10

Based on 1 728 published reviews

5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 1 and 3 stars

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Acheteur vérifié

Published on 08/02/2021 à 10h17 following a purchase from 24/01/2021

Truffles arrived with gel and frozen, disappointed, because it makes me lose on the duration of the product.

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Acheteur vérifié

Published on 02/01/2021 à 15h45 following a purchase from 26/12/2020

correct

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Acheteur vérifié

Published on 31/12/2020 à 12h30 following a purchase from 21/12/2020

Delivery time much too long for my taste if you operate in the same way with your truffles people have to receive them for Easter having ordered them at Christmas.

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Acheteur vérifié

Published on 30/12/2020 à 09h36 following a purchase from 05/12/2020

On the negative side, I'd like to mention the delivery aspect: although I paid for my order to be delivered to my home, I was notified by sms that the deliveryman had tried to deliver the parcel on the scheduled day, but had been unable to do so due to the absence of someone at home. That day, however, I didn't leave my home and I didn't receive any sms (or telephone) notification from the deliveryman that he was coming to deliver. I consider that the home delivery service has not been rendered. The charge by Chronopost (included in the price of my order with Plantin) is therefore unjustified.

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Acheteur vérifié

Published on 24/12/2020 à 16h08 following a purchase from 07/11/2020

fair

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Acheteur vérifié

Published on 20/12/2020 à 17h56 following a purchase from 22/11/2020

Impeccable packaging on the outside, but the box on the inside is damaged both inside and out, so it's not much of a gift.

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Acheteur vérifié

Published on 20/12/2020 à 08h18 following a purchase from 10/12/2020

Truffles arrive frozen 🤷

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Acheteur vérifié

Published on 15/12/2020 à 15h07 following a purchase from 08/12/2020

and I still haven't had any feedback from my contact with customer service about the little delivery problem.

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Acheteur vérifié

Published on 14/12/2020 à 09h29 following a purchase from 04/12/2020

No aroma, no taste, truffles filled with water, what a disappointment!

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Acheteur vérifié

Published on 11/12/2020 à 23h13 following a purchase from 04/12/2020

Easy site navigation, fast delivery, well-packaged products

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Acheteur vérifié

Published on 01/12/2020 à 18h32 following a purchase from 24/11/2020

Hello lack of fragrance I find is it due to the early season or the caliber? Sincerely

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Acheteur vérifié

Published on 29/09/2020 à 20h51 following a purchase from 24/09/2020

Delivery on time, read on and you'll understand.

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Acheteur vérifié

Published on 26/05/2020 à 19h00 following a purchase from 16/03/2020

20/20

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Acheteur vérifié

Published on 28/02/2020 à 15h33 following a purchase from 08/12/2019

No truffle scent, no taste. Unusable. 50€ down the drain. 1st and last purchase of your brand.

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