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R
Rating: 5 out of 5
Fast delivery
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 1, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
Everything went well, fast shipping, I am very happy
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I
Rating: 5 out of 5
Very good
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I
Rating: 5 out of 5
Perfect!
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P
Rating: 1 out of 5
Non-receipt of the package, the carrier is incompetent
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Response from Plantin
Hello,
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
E
Rating: 5 out of 5
Perfect, fast and careful delivery
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J
Rating: 5 out of 5
Good product
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C
Rating: 5 out of 5
Fast delivery, all good
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F
Rating: 4 out of 5
Speed and quality are on point
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C
Rating: 5 out of 5
Excellent, perfect taste and packaging system on point, fast transport. Thank you very much. C Bouttier
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M
Rating: 5 out of 5
Perfect
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K
Rating: 1 out of 5
The third door was not labeled and empty. I have contacted Plantin about this three times, but have not received any feedback so far.
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P
Rating: 5 out of 5
Excellent product. Perfect packaging. Delivery not great but it does not affect my product. Best regards and see you soon. Pierre B.
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J
Rating: 5 out of 5
beautiful product
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O
Rating: 1 out of 5
Frozen truffles Once again !!!!!
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Response from Plantin
Hello,
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
C
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
The ceramic truffles are of very high quality and very well made!
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A
Rating: 5 out of 5
Delivery without problems, the truffles are very good, a little less, we found they lacked a bit of taste! But still, once again, very good! Best regards
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R
Rating: 5 out of 5
Super truffles. Nothing to say for the season.
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P
Rating: 1 out of 5
Truffle without taste I will not recommend on the Plantin site.............
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
G
Rating: 5 out of 5
Perfect both the products and the delivery time
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F
Rating: 5 out of 5
perfect quality truffles
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M
Rating: 5 out of 5
Perfect as always
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P
Rating: 5 out of 5
Perfect - everything is in order - delivery - freshness quality... I will order again!!! Thank you
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B
Rating: 5 out of 5
Impeccable. Thank you
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C
Rating: 5 out of 5
Package received on time
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E
Rating: 5 out of 5
Very good, good reception, on time.
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F
Rating: 5 out of 5
Well received, very well packaged but not yet tasted
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G
Rating: 5 out of 5
Very good. Well packaged. Good quality truffle. I recommend
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B
Rating: 5 out of 5
Always good quality!! I highly recommend
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C
Rating: 5 out of 5
I recommend
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M
Rating: 1 out of 5
I received a gift box with products that expire a week later! (a concern for a holiday gift), I received no apology in return and had to wait before receiving the return label I requested for an exchange. I am disappointed with the company.
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Response from Plantin
Hello,
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
C
Rating: 5 out of 5
SUPERB PRODUCTS
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P
Rating: 5 out of 5
It was quick and very well packaged
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J
Rating: 5 out of 5
Excellent products. Well packaged. Quality is there
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N
Rating: 5 out of 5
White truffle carpaccio: remarkable product
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N
Rating: 5 out of 5
Top service I will order all winter with you
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C
Rating: 5 out of 5
Excellent product and good quality!
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S
Rating: 5 out of 5
Effective
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S
Rating: 5 out of 5
Top
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