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A
Rating: 4 out of 5
whole truffles ok, truffle pieces simply correct
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 1, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
-
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P
Rating: 1 out of 5
Unprofessional people, unable to deliver the product, they offer a discount but do not give it, first and last experience with them, there are so many other serious sites, bad people and bad company, one wonders how they exist
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B
Rating: 5 out of 5
Nothing to complain about, package conforms and well packaged
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F
Rating: 5 out of 5
Always quality products sent on time
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T
Rating: 5 out of 5
Interesting site to order Truffles. I would have liked to order the winter Truffle... Too expensive still: WHAT A SHAME!!!!
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D
Rating: 5 out of 5
Perfect, excellent quality
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A
Rating: 5 out of 5
Perfect.
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M
Rating: 5 out of 5
fast delivery and excellent product as always
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V
Rating: 5 out of 5
I am very satisfied with my order. My guests particularly appreciate it
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A
Rating: 5 out of 5
1st purchase, total satisfaction! Quality products, perfect delivery. I will recommend
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C
Rating: 5 out of 5
Delivery in 24h respected Quality product
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N
Rating: 5 out of 5
Very good truffle, order management a bit slow, the rest is ok
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C
Rating: 5 out of 5
Very satisfied as usual with my purchase.
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F
Rating: 5 out of 5
Online shopping was convenient; ultra-fast delivery (by Chronofresh). 2 healthy truffles weighing 50g very well packaged; and 2 jars. I benefited from free shipping for orders over 70€. Good aroma of the product. I am very satisfied.
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M
Rating: 5 out of 5
Fresh, fragrant, and tasty truffle. Fast delivery. Nothing to complain about.
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N
Rating: 5 out of 5
It was my first experience: product quality, packaging preserving aromas and freshness, receipt of the package at the scheduled time. Well done
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L
Rating: 5 out of 5
Perfect
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F
Rating: 1 out of 5
1 product out of two. The package was opened and closed properly so that it could not be noticed. Best regards
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Response from Plantin
Hello,
We are sorry to hear about this situation.
Our packages are prepared and checked carefully before shipping. If you noticed an anomaly upon receipt, it is important that we are made aware so we can verify what happened during transport.
We invite you to write to us at [email protected]
or contact our customer service, specifying your order number and, if possible, attaching photos of the received package. This will allow us to analyze the situation and assist you better.
Best regards,
The Plantin team
We are sorry to hear about this situation.
Our packages are prepared and checked carefully before shipping. If you noticed an anomaly upon receipt, it is important that we are made aware so we can verify what happened during transport.
We invite you to write to us at [email protected]
or contact our customer service, specifying your order number and, if possible, attaching photos of the received package. This will allow us to analyze the situation and assist you better.
Best regards,
The Plantin team
R
Rating: 5 out of 5
For my first order I am very satisfied the product was very good and perfectly packaged thank you
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F
Rating: 5 out of 5
Received within 48 hours, quality of truffles satisfactory. Can't wait for the next order.
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A
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
Easy order, serious site and detailed explanations, online delivery with scheduling and good service in general. Quality product.
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D
Rating: 5 out of 5
Very beautiful and fragrant truffles Thank you.
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J
Rating: 5 out of 5
Fast service and quality products
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J
Rating: 5 out of 5
Beautiful truffles! Well arrived, immediate tasting, I am delighted, I will recommend
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I
Rating: 5 out of 5
Fast and timely delivery. This year the truffles were superb.
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D
Rating: 5 out of 5
completely satisfied and amazed by the speed of preparation and shipping (order from Sunday, delivered on Tuesday morning!)
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J
Rating: 1 out of 5
Really very disappointing for the price, in taste it is practically impossible to guess that they are truffles. Despite a price of around 1300€ per kg delivered to the house!
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Response from Plantin
Hello,
We are sincerely sorry to hear that the aromatic intensity did not meet your expectations, especially considering the price involved.
Since truffles are a natural and living product, their taste and aroma can vary depending on their maturity, the harvest period, and the conditions of storage after receipt. Our truffles are selected and controlled with care in our workshops, but some variations unfortunately remain possible.
We fully understand your disappointment and take your feedback seriously.
If you wish, we can discuss this matter (usage advice, exchange, or other).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sincerely sorry to hear that the aromatic intensity did not meet your expectations, especially considering the price involved.
Since truffles are a natural and living product, their taste and aroma can vary depending on their maturity, the harvest period, and the conditions of storage after receipt. Our truffles are selected and controlled with care in our workshops, but some variations unfortunately remain possible.
We fully understand your disappointment and take your feedback seriously.
If you wish, we can discuss this matter (usage advice, exchange, or other).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
J
Rating: 5 out of 5
THANK YOU!
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S
Rating: 5 out of 5
Super product
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O
Rating: 5 out of 5
Perfect delivery, high quality products
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J
Rating: 5 out of 5
THESE TRUFFLES ARE EXCELLENT, EXTRA AROMA
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M
Rating: 5 out of 5
Excellent product, perfect delivery
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C
Rating: 5 out of 5
Products very well packaged and very very good
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L
Rating: 1 out of 5
Very excited to be able to eat a quality black truffle from Périgord 52€ for 30g Fast and careful shipping but once unpacked no aroma just a smell of vinegar I try to contact by phone, chat, and email I have never received any response Really very disappointed and I do not recommend at all the oil is great but the fresh truffle zero
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Response from Plantin
Hello,
We are sincerely sorry to hear about your disappointment regarding the fresh truffle received, especially considering the expectation and the price involved.
Our black truffles from Périgord are harvested, prepared, and shipped fresh, then selected and controlled with care in our workshops. An abnormal smell does not correspond to the expected characteristics, and it is important that we can precisely analyze the situation.
We also regret the lack of response you mentioned following your contact attempts. This is not the experience we wish to offer.
If you wish, we invite you to write to us again at [email protected]
, specifying your order number and, if possible, attaching photos. We can then discuss this matter.
We thank you, however, for your positive remark regarding the oil.
Best regards,
The Plantin team
We are sincerely sorry to hear about your disappointment regarding the fresh truffle received, especially considering the expectation and the price involved.
Our black truffles from Périgord are harvested, prepared, and shipped fresh, then selected and controlled with care in our workshops. An abnormal smell does not correspond to the expected characteristics, and it is important that we can precisely analyze the situation.
We also regret the lack of response you mentioned following your contact attempts. This is not the experience we wish to offer.
If you wish, we invite you to write to us again at [email protected]
, specifying your order number and, if possible, attaching photos. We can then discuss this matter.
We thank you, however, for your positive remark regarding the oil.
Best regards,
The Plantin team
J
Rating: 5 out of 5
very good
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S
Rating: 5 out of 5
Top packaging and very good quality products! We enjoyed it!
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F
Rating: 5 out of 5
Super reactive, very good
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