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V
Rating: 5 out of 5
Speed of delivery, excellent products.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 1 and 5 stars
Reset filtersJ
Rating: 5 out of 5
As every time I order, nothing to say, everything is perfect, from the delivery time (next day) to the freshness of the truffles or the quality of the grocery products. I recommend!
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M
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Speed of delivery, very careful packaging and impeccable product quality. I recommend
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P
Rating: 5 out of 5
Beautiful quality this year
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C
Rating: 5 out of 5
Top delivery and product!
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O
Rating: 1 out of 5
The black truffle had absolutely no taste, like cardboard... Terribly disappointed, my partner too.
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Response from Plantin
Hello,
We are sorry to hear about your disappointment regarding the black truffle received.
As truffles are a natural and living product, their taste and aromatic intensity can vary depending on their maturity, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss this matter (usage advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to hear about your disappointment regarding the black truffle received.
As truffles are a natural and living product, their taste and aromatic intensity can vary depending on their maturity, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss this matter (usage advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
B
Rating: 5 out of 5
a very fast delivery, of very good quality, but unfortunately I have already consumed everything, a company that does not live up to its reputation. thank you don't lose your touch
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P
Rating: 5 out of 5
Impeccable product
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M
Rating: 5 out of 5
perfect except for the transport
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Y
Rating: 5 out of 5
The fresh truffles arrive at home within 24 hours, perfectly packaged. It's ideal.
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A
Rating: 5 out of 5
Absolutely delighted, the fresh and very fragrant truffles arrived in record time and I was able to start flavoring my faux gras terrines the very same day. Special mention to the delivery tracking application with Swiss precision. And thank you for the highly appreciated loyalty discount, you have a customer for years to come!
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J
Rating: 5 out of 5
The order arrived in very good condition and very quickly, I was very satisfied with the quality of the truffles.
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L
Rating: 5 out of 5
Perfect packaging. Excellent products.
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A
Rating: 5 out of 5
Excellent product despite the delivery delay due to bad weather.
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A
Rating: 5 out of 5
Thank you and Happy New Year
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M
Rating: 5 out of 5
Fast and efficient. Well packaged.
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M
Rating: 5 out of 5
It's very good!
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T
Rating: 5 out of 5
Very good quality and punctual service
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M
Rating: 5 out of 5
Fast delivery and order handled with care.
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M
Rating: 1 out of 5
Your advisors were very professional following the non-delivery to my home by Chronofresh; another shipment was made in the best possible time. However, I am very disappointed with the quality, there is no taste. I am quite disappointed for my guests; this is the first year that your truffles are without smell or flavor. I prefer to point this out to you because if the quality is the same, I will not order again.
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and for your comment regarding the professionalism of our advisors following the delivery issue.
We are sincerely sorry to learn of your disappointment regarding the quality of the truffles and fully understand your feelings, especially when it comes to a moment shared with your guests. As truffles are a natural and living product, their smell and flavor can vary depending on their ripeness and the harvest period, even though we place great importance on their selection and control in our workshops.
We take your feedback very seriously and thank you for bringing it to our attention.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected] or contact us directly by phone.
Best regards,
The Plantin team
Thank you for taking the time to share your feedback and for your comment regarding the professionalism of our advisors following the delivery issue.
We are sincerely sorry to learn of your disappointment regarding the quality of the truffles and fully understand your feelings, especially when it comes to a moment shared with your guests. As truffles are a natural and living product, their smell and flavor can vary depending on their ripeness and the harvest period, even though we place great importance on their selection and control in our workshops.
We take your feedback very seriously and thank you for bringing it to our attention.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected] or contact us directly by phone.
Best regards,
The Plantin team
F
Rating: 5 out of 5
Hello, I was satisfied with everything I ordered
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J
Rating: 1 out of 5
the truffle juice had no taste
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Response from Plantin
Hello,
Thank you for your feedback.
Truffle juice is a naturally more subtle product, whose aromatic intensity can vary depending on the harvest and its culinary use. It is mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for your feedback.
Truffle juice is a naturally more subtle product, whose aromatic intensity can vary depending on the harvest and its culinary use. It is mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Always very good ....for the shipment and preparation
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J
Rating: 5 out of 5
Excellent truffles very fragrant. Received before the holidays on top. Thank you !!!!
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R
Rating: 5 out of 5
Great, I recommend
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C
Rating: 5 out of 5
Perfect ... speed and quality
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R
Rating: 5 out of 5
Delicious, ordered truffles from Périgord and dried chanterelles for the holidays, we enjoyed ourselves.
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D
Rating: 1 out of 5
Sorry but the truffles had practically no scent. Nice appearance but the smell and taste were not there.
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Response from Plantin
Hello,
We are sorry to hear that the aromatic intensity of the received truffles did not meet your expectations, despite their nice appearance.
As truffles are a natural and living product, their scent and taste can vary depending on their ripeness, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss to better understand your experience and find an appropriate solution.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to hear that the aromatic intensity of the received truffles did not meet your expectations, despite their nice appearance.
As truffles are a natural and living product, their scent and taste can vary depending on their ripeness, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss to better understand your experience and find an appropriate solution.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
M
Rating: 5 out of 5
We had a small problem with the delivery, they were attentive and very responsive well done to the team
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I
Rating: 5 out of 5
The truffles were excellent, arrived well packaged and on time.
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V
Rating: 5 out of 5
Always very satisfied! High quality products
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R
Rating: 5 out of 5
Easy order, fast delivery and flawless truffle quality.
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D
Rating: 5 out of 5
5 stars With scallops sautéed on girolles with cream, morels and your truffles sliced with a mandoline :-))
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J
Rating: 5 out of 5
Very delicious...
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B
Rating: 1 out of 5
No taste
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J
Rating: 5 out of 5
Excellent. Fast, compliant, a delight!
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M
Rating: 1 out of 5
Very small truffles, both white and black.
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Response from Plantin
Hello,
Thank you for your feedback.
The size of truffles can naturally vary depending on the harvest period and climatic conditions. Small truffles can offer as much aromatic quality as larger calibers, as they are primarily selected for their freshness and aroma.
We remain available if you wish to discuss this matter.
You can write to us at [email protected].
Best regards,
The Plantin team
Thank you for your feedback.
The size of truffles can naturally vary depending on the harvest period and climatic conditions. Small truffles can offer as much aromatic quality as larger calibers, as they are primarily selected for their freshness and aroma.
We remain available if you wish to discuss this matter.
You can write to us at [email protected].
Best regards,
The Plantin team
M
Rating: 5 out of 5
Very fast shipping
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