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B
Rating: 5 out of 5
In accordance with my wish. Thank you
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 1 and 5 stars
Reset filtersP
Rating: 5 out of 5
Order placed on Saturday, December 20 at 7 PM. Just after a phone call to the store for confirmations (the day and time not ideal for the staff). Very nice. Order shipped on Monday. Received on Tuesday before noon. What to say: Thank you. And when we are so satisfied, we can only give 5 stars. I have a site www.Sabatier-K.com and we have the same policy: satisfy our customers with products made in France and always with a smile. Happy New Year to the PLANTIN team.
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D
Rating: 5 out of 5
Delivery without problems, on time and quality product
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D
Rating: 5 out of 5
First order at Plantin. Very good. Quality products despite the beginning of the season when truffles are traditionally less fragrant. Careful and quality packaging. Bravo Bravo
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E
Rating: 5 out of 5
Order compliant and delivered quickly. Very happy with the site.
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A
Rating: 5 out of 5
Perfect and ultra-fast delivery
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E
Rating: 5 out of 5
Super quality
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M
Rating: 5 out of 5
Excellent product, fast delivery
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T
Rating: 5 out of 5
Fast and reliable shipping Quality products!! I highly recommend (physical store that reassures)
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M
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good evening, I have received the package. I am reserving the product for New Year's Eve with friends. I will keep you informed of the quality. Happy New Year to all the team. Alain MORA
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S
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Fast and careful shipping, product as described
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F
Rating: 5 out of 5
Excellent
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M
Rating: 5 out of 5
always top like my previous orders
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F
Rating: 5 out of 5
Product sent on time and of quality
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C
Rating: 5 out of 5
Everything was perfect!
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N
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Fresh truffles of excellent quality. Fast delivery. I recommend.
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D
Rating: 5 out of 5
Delicious as always I am very satisfied and thank you
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S
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
It was a first order and everything was in accordance, both on the whole fresh truffle and on the pieces. Texture, color, fragrance, everything was perfect. The delivery was also perfectly managed, on time and with the friendliness of the delivery person (that's normal, it's in Savoie ;)). I recommend and I will renew my trust in Plantin for a next order.
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F
Rating: 5 out of 5
Products of excellent quality. Thank you very much for your attention
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B
Rating: 5 out of 5
Top delivery!
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B
Rating: 1 out of 5
I did not receive my order despite 2 delivery information on different days and I was told on the last day that it had to be returned because it was expired!!!! How can I get a refund?
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Response from Plantin
Hello,
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.
Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.
We remain at your disposal and apologize for the inconvenience caused.
Best regards,
The Plantin team
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.
Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.
We remain at your disposal and apologize for the inconvenience caused.
Best regards,
The Plantin team
D
Rating: 5 out of 5
The truffles are very good and we are at the beginning of the season. The dehydrated morels are fabulous. Thank you
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B
Rating: 5 out of 5
Order received quickly and of good quality! Top
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J
Rating: 5 out of 5
Meets my expectations.
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C
Rating: 5 out of 5
Top quality and super fast delivery
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M
Rating: 5 out of 5
quality products with tasty and flavorful tasting
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J
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Perfect speed quality
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M
Rating: 5 out of 5
Very fast shipping, truffles of exceptional quality I recommend without hesitation.
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P
Rating: 5 out of 5
As usual, quality of products and punctuality
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C
Rating: 5 out of 5
Excellent received quickly
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B
Rating: 1 out of 5
Truffle with no taste. Very disappointed.
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C
Rating: 5 out of 5
Excellent transaction, thank you
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S
Rating: 5 out of 5
Very good product.
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L
Rating: 1 out of 5
Dried truffles, no smell, disappointing purchase
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.
A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.
We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).
We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.
A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.
We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).
We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Perfect
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