English 
Français 
Italiano 
Deutsch 
T
Rating: 5 out of 5
Fast and reliable shipping Quality products!! I highly recommend (physical store that reassures)
Translated reviews
Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 1 and 5 stars
Reset filtersM
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Good evening, I have received the package. I am reserving the product for New Year's Eve with friends. I will keep you informed of the quality. Happy New Year to all the team. Alain MORA
Translated reviews
S
Rating: 5 out of 5
Perfect
Translated reviews
C
Rating: 5 out of 5
Fast and careful shipping, product as described
Translated reviews
F
Rating: 5 out of 5
Excellent
Translated reviews
M
Rating: 5 out of 5
always top like my previous orders
Translated reviews
F
Rating: 5 out of 5
Product sent on time and of quality
Translated reviews
C
Rating: 5 out of 5
Everything was perfect!
Translated reviews
N
Rating: 5 out of 5
Perfect
Translated reviews
N
Rating: 5 out of 5
Fresh truffles of excellent quality. Fast delivery. I recommend.
Translated reviews
D
Rating: 5 out of 5
Delicious as always I am very satisfied and thank you
Translated reviews
S
Rating: 5 out of 5
Very good
Translated reviews
F
Rating: 5 out of 5
It was a first order and everything was in accordance, both on the whole fresh truffle and on the pieces. Texture, color, fragrance, everything was perfect. The delivery was also perfectly managed, on time and with the friendliness of the delivery person (that's normal, it's in Savoie ;)). I recommend and I will renew my trust in Plantin for a next order.
Translated reviews
F
Rating: 5 out of 5
Products of excellent quality. Thank you very much for your attention
Translated reviews
B
Rating: 5 out of 5
Top delivery!
Translated reviews
B
Rating: 1 out of 5
I did not receive my order despite 2 delivery information on different days and I was told on the last day that it had to be returned because it was expired!!!! How can I get a refund?
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.
Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.
We remain at your disposal and apologize for the inconvenience caused.
Best regards,
The Plantin team
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.
Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.
We remain at your disposal and apologize for the inconvenience caused.
Best regards,
The Plantin team
D
Rating: 5 out of 5
The truffles are very good and we are at the beginning of the season. The dehydrated morels are fabulous. Thank you
Translated reviews
B
Rating: 5 out of 5
Order received quickly and of good quality! Top
Translated reviews
J
Rating: 5 out of 5
Meets my expectations.
Translated reviews
C
Rating: 5 out of 5
Top quality and super fast delivery
Translated reviews
M
Rating: 5 out of 5
quality products with tasty and flavorful tasting
Translated reviews
J
Rating: 5 out of 5
Perfect
Translated reviews
C
Rating: 5 out of 5
Perfect speed quality
Translated reviews
M
Rating: 5 out of 5
Very fast shipping, truffles of exceptional quality I recommend without hesitation.
Translated reviews
P
Rating: 5 out of 5
As usual, quality of products and punctuality
Translated reviews
C
Rating: 5 out of 5
Excellent received quickly
Translated reviews
B
Rating: 1 out of 5
Truffle with no taste. Very disappointed.
Translated reviews
C
Rating: 5 out of 5
Excellent transaction, thank you
Translated reviews
S
Rating: 5 out of 5
Very good product.
Translated reviews
L
Rating: 1 out of 5
Dried truffles, no smell, disappointing purchase
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.
A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.
We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).
We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.
A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.
We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).
We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Perfect
Translated reviews
V
Rating: 5 out of 5
From the order to the plate via delivery, there is nothing to say, the quality-price ratio is incredible; I found my new "supplier" of truffles.
Translated reviews
M
Rating: 5 out of 5
Impeccable reception. Excellent quality
Translated reviews
T
Rating: 1 out of 5
No taste
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
C
Rating: 5 out of 5
Everything went well, the products are good except for the foie gras in a jar, it has no taste, too bad I am disappointed with this product. On the other hand, the other foie gras is good with flavor. I won't buy the first one in a jar again. I remain happy with everything else. Fast delivery and very professional and timely delivery person. Thank you to the team and have a good end of year celebration.
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
F
Rating: 5 out of 5
Order delivered quickly. Products very well packaged. The whole team is very professional.
Translated reviews
M
Rating: 5 out of 5
GOOD PRODUCT VERY FAST DELIVERY
Translated reviews
G
Rating: 5 out of 5
Service and quality are top-notch
Translated reviews