English 
Français 
Italiano 
Deutsch 
E
Rating: 5 out of 5
Perfect, fast and careful delivery
Translated reviews
Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 1 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Good product
Translated reviews
C
Rating: 5 out of 5
Fast delivery, all good
Translated reviews
C
Rating: 5 out of 5
Excellent, perfect taste and packaging system on point, fast transport. Thank you very much. C Bouttier
Translated reviews
M
Rating: 5 out of 5
Perfect
Translated reviews
K
Rating: 1 out of 5
The third door was not labeled and empty. I have contacted Plantin about this three times, but have not received any feedback so far.
Translated reviews
P
Rating: 5 out of 5
Excellent product. Perfect packaging. Delivery not great but it does not affect my product. Best regards and see you soon. Pierre B.
Translated reviews
J
Rating: 5 out of 5
beautiful product
Translated reviews
O
Rating: 1 out of 5
Frozen truffles Once again !!!!!
Translated reviews
Response from Plantin
Hello,
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
C
Rating: 5 out of 5
Very good
Translated reviews
J
Rating: 5 out of 5
The ceramic truffles are of very high quality and very well made!
Translated reviews
A
Rating: 5 out of 5
Delivery without problems, the truffles are very good, a little less, we found they lacked a bit of taste! But still, once again, very good! Best regards
Translated reviews
R
Rating: 5 out of 5
Super truffles. Nothing to say for the season.
Translated reviews
P
Rating: 1 out of 5
Truffle without taste I will not recommend on the Plantin site.............
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
G
Rating: 5 out of 5
Perfect both the products and the delivery time
Translated reviews
F
Rating: 5 out of 5
perfect quality truffles
Translated reviews
M
Rating: 5 out of 5
Perfect as always
Translated reviews
P
Rating: 5 out of 5
Perfect - everything is in order - delivery - freshness quality... I will order again!!! Thank you
Translated reviews
B
Rating: 5 out of 5
Impeccable. Thank you
Translated reviews
C
Rating: 5 out of 5
Package received on time
Translated reviews
E
Rating: 5 out of 5
Very good, good reception, on time.
Translated reviews
F
Rating: 5 out of 5
Well received, very well packaged but not yet tasted
Translated reviews
G
Rating: 5 out of 5
Very good. Well packaged. Good quality truffle. I recommend
Translated reviews
B
Rating: 5 out of 5
Always good quality!! I highly recommend
Translated reviews
C
Rating: 5 out of 5
I recommend
Translated reviews
M
Rating: 1 out of 5
I received a gift box with products that expire a week later! (a concern for a holiday gift), I received no apology in return and had to wait before receiving the return label I requested for an exchange. I am disappointed with the company.
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
C
Rating: 5 out of 5
SUPERB PRODUCTS
Translated reviews
P
Rating: 5 out of 5
It was quick and very well packaged
Translated reviews
J
Rating: 5 out of 5
Excellent products. Well packaged. Quality is there
Translated reviews
N
Rating: 5 out of 5
White truffle carpaccio: remarkable product
Translated reviews
N
Rating: 5 out of 5
Top service I will order all winter with you
Translated reviews
C
Rating: 5 out of 5
Excellent product and good quality!
Translated reviews
S
Rating: 5 out of 5
Effective
Translated reviews
S
Rating: 5 out of 5
Top
Translated reviews
C
Rating: 5 out of 5
Excellent products, I was able to please a truffle lover thanks to you.
Translated reviews
F
Rating: 5 out of 5
nothing to complain about! perfect
Translated reviews
C
Rating: 1 out of 5
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
Translated reviews
Response from Plantin
Hello,
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
N
Rating: 5 out of 5
Satisfactory shopping experience. I know these items which I find excellent but have not yet consumed the last package!
Translated reviews
C
Rating: 5 out of 5
Very good products.
Translated reviews
J
Rating: 5 out of 5
PERFECT
Translated reviews