The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
I bought a fresh truffle on paper and received a truffle from a freezer. No taste and no scent. I had a good experience ordering from vente privée and wanted to try again. Bad idea
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christophe C.
Rating: 1 out of 5
following a purchase from 26/11/2024
very disappointed, both with the format and the taste
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Gilles D.
Rating: 1 out of 5
following a purchase from 28/11/2024
The truffle was not mature, no white and white at the heart.
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Response from Plantin
Hello, we're sorry to hear about your disappointment. We have tried to contact you without success. We are available by e-mail or telephone between 10am and 12pm and 1.30pm and 6.30pm to discuss your request (the store is closed today for inventory, our advisers will be available tomorrow). Have a nice day, the Plantin team
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Patrice C.
Rating: 1 out of 5
following a purchase from 24/11/2024
Soft truffles
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christian L.
Rating: 1 out of 5
following a purchase from 08/09/2024
salt with summer truffle not so good to be polite.
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Response from Plantin
Hello Sir, thank you for taking the time to leave a review. Can you tell me more about your disappointment? We are committed to understanding dissatisfaction so that we can improve our products and services. Thank you and have a nice day. The Plantin team
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laetitia B.
Rating: 1 out of 5
following a purchase from 22/06/2024
alas, I was poisoned by a truffle that wasn't any good. nothing serious, but I was sick for several days. after that, things can happen...
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Anne Marie D.
Rating: 1 out of 5
following a purchase from 17/05/2024
I'm disappointed. The summer truffles I recently bought from you are inedible: 21-05-2024. They have absolutely no taste. They taste bland. Trash! Sorry for my money. Never again.
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YVES A.
Rating: 1 out of 5
following a purchase from 13/05/2024
DEGEULASSE
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Marie-Claire W.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
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Stephane R.
Rating: 1 out of 5
following a purchase from 16/12/2023
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
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MICKE C.
Rating: 1 out of 5
following a purchase from 01/11/2023
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
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Farid A.
Rating: 1 out of 5
following a purchase from 16/07/2023
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
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Response from Plantin
Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!
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Florence S.
Rating: 1 out of 5
following a purchase from 27/05/2023
The truffles weren't ripe at all
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yohan M.
Rating: 1 out of 5
following a purchase from 05/02/2023
The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.
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NORBERT E.
Rating: 1 out of 5
following a purchase from 16/12/2022
ordered truffle extra and recu truffles 20 gr
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/02/2022
Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.
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Response from Plantin
Hello Sir, I'm sorry to read your dissatisfaction. Concerning the delivery time, it is indicated on the website and in the T&C that you have accepted that we have 24 to 72 hours to prepare and hand over your parcel to the sender; to this must be added the delivery time, which in this case is 24 to 48 hours as the parcel was sent via Chronofresh. In your case, we expect to receive your parcel within 72 hours of placing your order, which is on target. As for the additional products that you were unable to order at the same time as your fresh truffles, this was indeed a technical bug that has since been resolved. I hope you were completely satisfied with the truffles you received, and please do not hesitate to contact us if you have any questions. Sincerely yours, The PLANTIN Team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/12/2021
I still haven't received my oil ???
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
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Response from Plantin
Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/03/2021
Truffles poorly packed, no cold pack. Chronopost delayed.
The taste was weak or non-existent - only the smell remained.
Disappointed ...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
I didnt receive anything after 4 days even with the so called dhl express, very disappointed!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/12/2020
Delivery time much too long for my taste if you operate in the same way with your truffles people have to receive them for Easter having ordered them at Christmas.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
On the negative side, I'd like to mention the delivery aspect: although I paid for my order to be delivered to my home, I was notified by sms that the deliveryman had tried to deliver the parcel on the scheduled day, but had been unable to do so due to the absence of someone at home. That day, however, I didn't leave my home and I didn't receive any sms (or telephone) notification from the deliveryman that he was coming to deliver. I consider that the home delivery service has not been rendered. The charge by Chronopost (included in the price of my order with Plantin) is therefore unjustified.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
Truffles arrive frozen 🤷
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
No aroma, no taste, truffles filled with water, what a disappointment!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/12/2019
No truffle scent, no taste. Unusable. 50€ down the drain. 1st and last purchase of your brand.
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