The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
J
JOSETTE R.
Rating: 2 out of 5
following a purchase from 27/01/2026
The truffles have little taste. We do not even know the origin of said truffles. Great disappointment.
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Claus V.
Rating: 2 out of 5
following a purchase from 11/01/2026
The order was not delivered completely, despite the complaint there was no response. Too bad.
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Maxime M.
Rating: 2 out of 5
following a purchase from 06/01/2026
Products correct but significant delay and deterioration of the quality of the truffle in this order. Zero response to requests, customer service non-existent. I will not return...
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Michèle D.
Rating: 2 out of 5
following a purchase from 14/12/2025
A large part of the disappointing package had too firm flesh with no taste and was pink.
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Response from Plantin
Hello,
We are sorry to learn about your disappointment regarding part of the truffles received.
Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.
However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.
Frozen truffles with no taste in the 200 grams. Too bad…
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Response from Plantin
Hello,
We are sincerely sorry to learn about your disappointment.
However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.
We would like to discuss with you to better understand your experience and offer you an appropriate solution.
Melano truffle, lacking smell, surprised because Plantin is usually known for its quality. I used to order as a professional, but as an individual, the quality was not up to par.
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Response from Plantin
Hello,
We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.
Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.
We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to write to us at [email protected] so that we can review the situation together.
Best regards,
The Plantin team
D
David D.
Rating: 2 out of 5
following a purchase from 16/12/2025
Well, my truffle was not exceptional, yet I did what was necessary to keep it well preserved, paper towel, airtight box, paper towel changed every day, so maybe I missed something? In any case, no more smell for New Year's Eve.
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Response from Plantin
Hello,
Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.
You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.
It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.
We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to contact us at [email protected] to discuss this in more detail.
Best regards,
G
Glen M.
Rating: 2 out of 5
following a purchase from 12/12/2025
Quality very average after a 300g error on the second shipment, they have soft spots and white mold, really disappointed
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Response from Plantin
Hello,
We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.
All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.
In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.
We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.
We invite you to write to us at [email protected] so that we can get back in touch and assist you.
Best regards,
R
Rémi B.
Rating: 2 out of 5
following a purchase from 05/12/2025
I ordered a stainless steel truffle mandoline, and I received a wooden mandoline.
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Response from Plantin
Hello,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
C
Christine R.
Rating: 2 out of 5
following a purchase from 27/11/2025
A bit, when buying I sincerely thought there were several per lot, and there was only one and it is quite shiny, it would be good to specify (but I may have read it wrong..) well it’s not dramatic
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Response from Plantin
Hello,
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
F
François C.
Rating: 2 out of 5
following a purchase from 24/11/2025
Dry truffles with little taste I will try again before giving up I will place a new order soon
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Response from Plantin
Hello,
Thank you for your message and for your transparency.
We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.
We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at [email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.
Our team is always available to assist our customers and ensure the best possible experience.
Best regards,
Laurent
K
Kevin L.
Rating: 2 out of 5
following a purchase from 06/11/2025
Unfortunately, a truffle that arrives very dry must have been harvested several days before.
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Response from Plantin
Hello,
We are sorry to hear that the truffle you received did not fully satisfy you.
However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.
It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.
We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.
Best regards,
Laurent
B
Bernard L.
Rating: 2 out of 5
following a purchase from 02/02/2025
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
C
Carine L.
Rating: 2 out of 5
following a purchase from 15/01/2025
Tasteless truffles. Very disappointing at this price.
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Response from Plantin
Hello Madam, we're sorry to hear about your disappointment. We have tried to contact you several times without success. Our customer service is available by phone and e-mail if you wish to discuss this matter. Have a nice day, the Plantin team
P
Pierre V.
Rating: 2 out of 5
following a purchase from 03/01/2025
Hello, As I reported to customer service, the truffles I received were beautiful but lacked smell and flavor. I usually buy Melanosporum from Plantin, and all my guests were disappointed. I regret Plantin's lack of commercial gesture.
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Response from Plantin
Hello Sir, we're sorry and surprised to read your comment. We did indeed make a gesture towards you, even if it obviously didn't suit you. We remain at your disposal to discuss any issues you may have. Have a nice day, the Plantin team
S
Sonia D.
Rating: 2 out of 5
following a purchase from 11/12/2024
Disappointed by the truffle cheese.
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Response from Plantin
Hello, we're sorry to hear about your disappointment with the truffle brie. Our customer service department has contacted you by e-mail to discuss the reasons for your dissatisfaction. Have a nice day, the Plantin team
M
Michel M.
Rating: 2 out of 5
following a purchase from 20/12/2024
As truffle lovers, we couldn't find the taste or aroma of truffles. We're sorry, but we won't be doing this again!
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Response from Plantin
Hello, we are sorry to hear of your disappointment. As we discussed by e-mail, it seems that the recommendations provided in the guide to using canned truffles have not been respected. Indeed, canned truffles are a product that requires very special attention, whether in terms of the proportion used in a dish or its cooking. A minimum of 10-15g of canned truffle per person is required, and a minimum of 10% for a preparation (butter, sauce, etc.). All this information is detailed in our guide, which is sent in each parcel containing appertized truffles. Should you have any further questions, please do not hesitate to contact us. The Plantin team
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Guy L.
Rating: 2 out of 5
following a purchase from 18/12/2024
Truffles not vacuum-packed and therefore far too moist
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Christine B.
Rating: 2 out of 5
following a purchase from 13/12/2024
Disappointed! Out of 100g of truffles, about half were of mediocre quality, as if they had been kept too long before dispatch. We ate them 24 hours after receipt.
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Frederic F.
Rating: 2 out of 5
following a purchase from 24/10/2024
I'm quite disappointed with the product. I wanted these broken truffles to accompany tagliatelle, but the taste was very very bland, even when eating them directly from a spoon. I don't know if it's a defect of the product, but there was almost no truffle taste.
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Karine R.
Rating: 2 out of 5
following a purchase from 30/09/2024
White truffle really not terrible, desolécar we were happy to taste them
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Bertrand V.
Rating: 2 out of 5
following a purchase from 27/07/2024
We were disappointed by the truffle tasting; it was good but not wow! Considering the price, we expected better. Thank you
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Response from Plantin
Good morning, sir,
Thank you for taking the time to give us your feedback.
We are sorry that your experience was not satisfactory. Could you tell us a little more about how you ate your fresh truffles (in which dish, if they were cooked, for how many people)?
We attach great importance to customer satisfaction, which is why it's vital for us to understand your disappointment and take it into account with a view to continuous improvement.
Wishing you an excellent day.
Yours sincerely
The Plantin Team
M
Michel J.
Rating: 2 out of 5
following a purchase from 15/12/2023
No taste
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Response from Plantin
Hello, can you please tell me how many people you used this jar for? I see that you bought a 15g jar and a 30g jar of extra brushed truffles. For information, we recommend 15g for a dish for 1 person maximum, as the heat treatment (appertization) will have annihilated the truffle's aromas, so it's all the more important to respect this weight. We regret that your experience with this product did not live up to your expectations. If you like black truffles, you're probably used to eating them fresh. However, this product is appertized, having undergone two heat treatments in order to preserve the truffles for several years. These truffles are therefore cooked, with organoleptic qualities quite different from those of fresh truffles. You'll also have noticed that their appearance is very different from that of fresh truffles: the flesh of appertized truffles is black, with no marbling. This appertization also affects the smell: when opened, there is generally little or no smell, which is normal. Similarly, we tend to consume truffle-derived products that are flavored (oils, salts, etc.); as such, they will be much stronger in taste than the raw truffle, which remains subtle and light on the palate. It's also important to point out that this is a product that needs to be worked on: the smell and taste of these canned truffles develop when they come into contact with heat, or when they are infused in a fatty substance (butter or cheese, for example), hence the need to add them to a hot dish at the last moment, just before serving, or to let them infuse in the fatty substance for 24 to 48 hours before eating. They should never be added at the beginning or in the middle of cooking, for example, as this will destroy all their flavor. I hope these explanations have given you the answers to your questions, and we remain at your disposal should you have any further requests or queries. I wish you an excellent day. Sincerely, La Maison Plantin
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Florence B.
Rating: 2 out of 5
following a purchase from 17/01/2024
Very unconvincing first purchase, as the fresh truffles were a huge disappointment, with little smell and no flavour.
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Hervé M.
Rating: 2 out of 5
following a purchase from 08/01/2023
Mont d'or truffé sold with a consumption limit. Obligation to consume in a hurry and too strong a taste (cheese). Truffle non-existent....
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Alexandre D.
Rating: 2 out of 5
following a purchase from 27/12/2022
Tasteless truffle, fast delivery
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daniel D.
Rating: 2 out of 5
following a purchase from 10/12/2022
I asked for a deferred delivery, plantin's reply: the price of truffles changes every day, so it's not possible. No more possibility of cancelling the order and taking it back later.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Products received not very fresh. In addition, the quality of the mandolin is questionable, in fact it is impossible to have an equal blade setting on each side, a difference of more than one millimetre.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Well-designed site
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/12/2021
Good smell, too bad that for the price, my three truffles were bitten by worms, which left holes when I cut them.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/02/2021
Size of truffles shipped: Between 50 and 100 grams (written on the site, my order 100g), I received 4 truffles! problem with chronofraiche who called me 3 days in a row to tell me there was a delivery problem (nice) address error (my fault, I had not checked the delivery address but there is a cell phone, no call! I made up for it the next day after contacting your - professional - customer service department, but in the end I'm disappointed - the flavour isn't up to scratch, I've eaten much better with other producers, is it the size? the delivery times? The packaging is supposed to be a micro-perforated bag, I have my doubts about this. In any case, I wouldn't recommend your products in such conditions. Cdt JT
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/01/2021
I ate the truffle brouillade, which had no taste whatsoever. When I opened the jar, I sniffed the smell, and I didn't smell anything, whereas the truffle has a strong smell all its own. I think the cream spoils the flavor of the truffle, which is far too weak in this container. I'll never recommend this product. I don't even know if I'll use the 2nd bottle I received.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2020
2 stars because the deliveryman, who called me on a masked line without leaving a message, clearly threw the parcel onto my balcony, without my being at home. The contents of the parcel could have been broken; being on the first floor, the parcel could have been stolen.
Nothing negative to say about the site or the service provided by PLANTIN.
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Response from Plantin
Hello, Thank you for your feedback. We are happy that you were satisfied with our products.
However, we are sorry that you had this bad experience with the delivery man and we will pass it on to the relevant department.
Sincerely, PLANTIN Customer Service
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